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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
942 Reviews

6020 Avenida Encinas

Carlsbad, CA

92011

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942 Reviews of Toyota Carlsbad Parts & Service

July 23, 2024

Excellent service and parts department. Knowledgeable people. The company is well organized with using the latest technology in vehicle service. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
D Ramstad
Jul 24, 2024 -

Toyota Carlsbad Parts & Service responded

It's a team effort here and a pleasure to see that both our sales and services teams provide you with the top-notch service you deserve. We appreciate you choosing us here for your vehicle needs and we're here to help should you ever need anything in the future. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

July 23, 2024

It took 6 and 1/2 hours for an oil change and tire rotation. I have 2 vehicles that I take there to get my oil change. I think I will start looking for another place to service my vehicle More

by rklawson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David wade
Jul 23, 2024 -

Toyota Carlsbad Parts & Service responded

We apologize for the long wait time you experienced during your recent visit. Each vehicle undergoes a thorough inspection, which can sometimes extend the service duration. Unfortunately, I was unable to locate your vehicle in our system to review your specific case. Please reach out to us directly so we can discuss your recent visit and address any concerns you may have. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

July 23, 2024

Easy to speak with. Great prices. Customer service is outstanding. And love using the shuttle service to the outlets vs waiting in the lobby! Ooo and no time for breakfa More

by Yessie-
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Brady & the two polite and friendly shuttle drivers today
Jul 23, 2024 -

Toyota Carlsbad Parts & Service responded

Yessie, We appreciate you choosing us here for your Toyota needs and we're glad you like the amenities we offer our valued customers. Thank you so much for taking the time to share this and please don't hesitate to reach out should you ever have any questions about anything. We're always here to help. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

July 22, 2024

Such a great place to have work done. I particularly noted the employees greeting each other cheerily as they crossed paths during the morning. It’s a particularly good sign when the empl More

by Cookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wade
Jul 23, 2024 -

Toyota Carlsbad Parts & Service responded

Cookie, We're glad you recognized this and we appreciate you taking the time to share this. Both your business and feedback are greatly appreciated and we look forward to continuing to take care of all your Toyota needs for years to come. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

July 22, 2024

Ken was very helpful. Appreciated the personalized shuttle ride by Jeremy. Nice, large waiting area. Service was timely. Looking forward to car wash again. More

by Ellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken, Jeremy, nice cashier, quiet service check in guy.
Jul 23, 2024 -

Toyota Carlsbad Parts & Service responded

Ellie, It's great to see your service experience couldn't have gone any better and you drove home satisfied. We hope your Toyota's treating you well and we can't wait to see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

July 21, 2024

Thanks for the help with my car, and trying to find out what was wrong. More

by dayzee1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corrina
Jul 22, 2024 -

Toyota Carlsbad Parts & Service responded

It's our pleasure! Please let us know should you need anything else. We're always here to help. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

July 19, 2024

Service advisor was great. His name was Keiff . I will ask him again for next maintenance. More

by Takuro Okada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keiff
Jul 22, 2024 -

Toyota Carlsbad Parts & Service responded

Takuro, We're lucky to have Keiff on our team and it's no surprise that he provided you with a top-notch experience. We hope your vehicle's treating you well and we hope to serve you again in the future. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

July 19, 2024

Nicole was absolutely awesome! She told me exactly what to expect and kept me updated throughout the time my truck was being worked on.. Nicole was amazing!! More

by rgaut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Jul 22, 2024 -

Toyota Carlsbad Parts & Service responded

Nicole is awesome and it's no surprise she took great care of you from start to finish. We'll be sure to share this positive feedback with her and we can't wait to see you at your next visit! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

July 15, 2024

Toyota team was professional, responsive and clear from the start to finish. curtis worked super hard with the insurance company and communicated with me throughout the process. My car was completed with More

by eerturk17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Elliot
Jul 16, 2024 -

Toyota Carlsbad Parts & Service responded

We're so happy to see Curtis and our team worked hard to take care of you from start to finish and you're completely satisfied. We hope your Toyota is treating you well and we look forward to continuing to take care of all your vehicle needs for years to come. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

July 14, 2024

Efrem was terrific, really really good Appreciate his guidance and his honesty. Your car wash seems always down, though. Hate that I have to come back to get a wash. More

by Scott.miller4779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrem
Jul 16, 2024 -

Toyota Carlsbad Parts & Service responded

Scott, It's great to see you received top-notch service from Efrem. Our car wash was down for maintenance last week but is back up and running now. We apologize for the inconvenience. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

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