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Toyota Carlsbad Parts & Service
Carlsbad, CA
940 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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940 Reviews of Toyota Carlsbad Parts & Service
December 21, 2018
5000 mile Prius prime All services performed as requested. Appreciated availability of a shuttle while car was serviced. I would have liked to have had the car washed as ha All services performed as requested. Appreciated availability of a shuttle while car was serviced. I would have liked to have had the car washed as had been typical with Toyota service however I understand that the equipment was not working. ( a voucher was offered to me for an outside service when I inquired) More
by Kathie
Employees Worked With
Car was taken for service not sales; no contact with above named employee. Service advisor Lauren Thorpe
December 18, 2018
Very friendly people. Patient. Good atmosphere. If you're waiting several hours for your Toyota vehicle to be serviced, it's not a bad place to be. people. Patient. Good atmosphere. If you're waiting several hours for your Toyota vehicle to be serviced, it's not a bad place to be. More
by zahariahmd
Employees Worked With
Jennifer Baray
December 11, 2018
Amazing customer service I came in for my normal maintenance check and was received by Antonio Santos. He was very courteous and clearly an expert in his field. I really appre I came in for my normal maintenance check and was received by Antonio Santos. He was very courteous and clearly an expert in his field. I really appreciated the way he communicated with me via text message. He was concise and quick with his communication (questions and replies). Phone calls are the thing of the past. Thanks Antonio! Ellen Hinanay More
by Happy
Employees Worked With
Antonio Santos
December 11, 2018
Well Run The operation is very professional and efficient. Everyone is very friendly. My service advisor, Dave Ramstad is great. He always explains things and The operation is very professional and efficient. Everyone is very friendly. My service advisor, Dave Ramstad is great. He always explains things and gives me options. I believe he's looking out for his customers. I travel from San Diego because I value the service. More
by Tony D.
Employees Worked With
Dave Ramstad
December 01, 2018
Excellent Service! I’ve been coming to Toyota Carlsbad Parts & Services for almost two years and the services have continued to be exceeding my expectations. My advisor, I’ve been coming to Toyota Carlsbad Parts & Services for almost two years and the services have continued to be exceeding my expectations. My advisor, Kayla Smario, greeted me with a smile and was able to expediently provide the service I needed for my truck in a timely manner. She kept me updated with the progress and without delay, had my truck ready for pickup to go upon arrival. I thanked her personally for the excellent service she provided me and it was the best experience thus far! I will highly recommend others to this service center and have Ms. Smario as there advisor! More
by Tacoma808
Employees Worked With
Kayla Smario
November 29, 2018
Routine Maintenance I normally set an appointment to have my car service but today I got early and was handled by Antonio. My car was completed in a timely manner. I lov I normally set an appointment to have my car service but today I got early and was handled by Antonio. My car was completed in a timely manner. I love having my car service by this place because I know they are doing a superb job maintaining my car with the highest level of professionalism. More
by brother12
Employees Worked With
Antonio Santo
November 28, 2018
Always professional I was seen promptly by Allen. He and everyone else here are very friendly & personable.The wait was shorter than expected & the waiting room was clean I was seen promptly by Allen. He and everyone else here are very friendly & personable.The wait was shorter than expected & the waiting room was clean & orderly. They have free coffee, water, hot chocolate & muffins....This facility always makes coming in for an appointment as positive as possible. :) More
by liljo
Employees Worked With
Allen and George
November 27, 2018
5000 mi check Was told needed a new tire due to 2 nails in tire. Took car to discount tire they found 1 nail and they easily repaired tire without a charge. Total s Was told needed a new tire due to 2 nails in tire. Took car to discount tire they found 1 nail and they easily repaired tire without a charge. Total scam at Toyota Carlsbad. They wanted me to purchase a new tire and it wasn’t needed! More
by ShelleyA
Employees Worked With
Amber Morris
November 22, 2018
Excellent service! I really love this Toyota service Center in Carlsbad. They are fast and efficient, and all of the staff are SO kind and helpful. They have a beautiful I really love this Toyota service Center in Carlsbad. They are fast and efficient, and all of the staff are SO kind and helpful. They have a beautiful waiting area with coffee and snacks and WIFi and really keep the flow of clients organised. My service advisor Jesus explained well what was assessed and recommendations suggested. Prices are fair and work is well itemised on the invoice. It’s very easy to make an appointment online, too, I look forward to my next service appointment at Toyota Carlsbad! More
by Susan
Employees Worked With
Jesus
November 21, 2018
Quick and Easy I took my Camry in for its 10,000 mile service. They expected me, told me how long it would take, and gave me a ride home. It took as long as they s I took my Camry in for its 10,000 mile service. They expected me, told me how long it would take, and gave me a ride home. It took as long as they said it would and they called to let me know it was done. And the total cost was $0! Sweet. More
by Skydancer
Employees Worked With
Jesus Farias
