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Toyota Carlsbad

Carlsbad, CA

3.7
798 Reviews

5424 Paseo Del Norte

Carlsbad, CA

92008

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798 Reviews of Toyota Carlsbad

May 10, 2016

Best service I've had in a while The blonde girl in the customer service desk was so helpful and very pleasant. She was very professional and lovely. I will be back and going to the s More

by Aerie_xoxo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yelena
May 11, 2016 -

Toyota Carlsbad responded

Hey there! Thank you for giving Yelena a shout out! Reviews like yours truly help keep the team motivated! Thank you! Yelena will be very excited to read your review! I am going to share it with her and her team today!! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

May 07, 2016

Allen Marquez was outstanding! Alan was super helpful he made the process the best I had ever experienced this is my second vehicle I've bought from Toyota of Carlsbad and this was More

by Leslieengel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Marquez
May 09, 2016 -

Toyota Carlsbad responded

Hey there! OUTSTANDING ALLEN!! I'll be sure to call him that when I see him! :) Allen will be so happy to hear that he provided you with your best experience yet!! Reviews like yours really drive our team to provide that experience for you. Thank you so much for taking time out of your day to acknowledge Allen. See you next time! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

May 06, 2016

Customer Service The customer service and overall service is outstanding! Our technician was Will Higgins and not only did he explain everything thoroughly, he calle More

by Thebestjen06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Higgins
May 09, 2016 -

Toyota Carlsbad responded

Hey there! Outstanding! Now that is word I like to see in reviews on a Monday!! Will is pretty awesome with communicating. Nice to hear he stayed on top of your vehicle while it was with us for service. Thank you for leaving us a 5-Star review. Will and the service team will be very excited to read this!! See you at your next service visit, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

May 05, 2016

BestEver Excellent service, courteous personnel, and they actually complete the work in the time quoted. Now I ask you, "How often do you encounter this in to More

by MineAlone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Skinner
May 05, 2016 -

Toyota Carlsbad responded

Hey there!! Thank you for your review! I am very happy to hear you received excellent service in the time quoted! I will be sure to pass your review on to Kevin Skinner today! Enjoy the rest of your week. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

May 05, 2016

Untimelyo I waited 30 minutes to drop the car off on my lunch hour. When I picked up my car I had to wait again for the Service desk to figure out the status o More

by Melissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't have names
May 05, 2016 -

Toyota Carlsbad responded

Hi Melissa! I am so sorry to hear about the wait time. I would like to look further into your concern to ensure we are following process. Please contact me direct at your earliest convenience. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

May 04, 2016

Flawless Never have a problem every time I bring my truck in for a service. They take the amount of time necessary to perform the maintenance. If they are taki More

by Giordanoj01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany reed and taylena <--- I do not remember how to spell it but she worked at the cashiers desk and was great!
May 05, 2016 -

Toyota Carlsbad responded

Hey there! Thank you for your "Flawless" review! I am pleased to hear about your visit here with us! Communication is key! It definitely makes they day easier when you are will informed and our promise on time is accurate. Bob makes the best cookies! Glad you got to try one!! See you next time, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

May 03, 2016

Amazing! The best! I purchased a new car for the first time not only was that exciting but the customer service and experience was amazing and I was well taken More

by Nena22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Sanchesz
May 05, 2016 -

Toyota Carlsbad responded

Hi there, Congratulations on your first car purchase!!! That in itself is very exciting! Jose Sanchez is one of the best! Glad to hear he gave you and amazing experience! Sounds like you will have great memories of your first car, including the buying experience!! Enjoy your new ride, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

April 18, 2016

Tire Care Great service. Very pleasant folks. They were very helpful and gave us great advice. Very fast and stuck to their promise. My wife and I are loyal cus More

by kendog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal
Apr 20, 2016 -

Toyota Carlsbad responded

Hey there! Thank you for your review and for being a loyal customer to us! We do appreciate you! Glad to hear you had a pleasant experience. Please reach out if you are in need of any further assistance or have any questions! Best, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

April 18, 2016

4Runner My husband and I had a great experience working with Mauricio at Toyota Carlsbad! He ordered the 4Runner exactly as specified then walked us through More

by Mr. and Mrs. Gill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio
Apr 20, 2016 -

Toyota Carlsbad responded

Mr. and Mrs. Gill, Thank you so much for choosing Toyota Carlsbad! I am a fan of the 4Runner!! Please keep us updated with your new ride! I'll be sure to let Mauricio know about your feedback. :) Very much appreciated, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

April 14, 2016

An awesome experience My experience with Julio was painless. I was in and out of the dealership in my new car in under 3 hours. He listened to what I wanted and delivered. More

by Ccaty11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Aquino
Apr 15, 2016 -

Toyota Carlsbad responded

Thank you for this amazing feedback! We are glad to hear there was zero pain involved in your experience! :) That is our goal with each and every customer. This information will be shared with Julio and our Sales management team!

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