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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
Vehicles
4.5
105 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 105 reviews

May 16, 2024

Toyota Certified at Capital Plaza has the worst customer service I have experienced in all of my vehicle purchases. It has been over a month, and they are still withholding funds from my purchase that shou More

by deon_price
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales Manager/Dealership Manager, Rose Bayat
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Helpful
May 15, 2024

The service is very good. Francis, my service advisor, is always helpful and courteous. I appreciate the care and concern he shows when handling my needs for service. The d More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Gomes
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Helpful
May 15, 2024

Working with Mr Lee in service was a very pleasant experience; also, other staff members were polite and professional. More

by AMundle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Tensley , Rose Bayat
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Helpful
May 14, 2024

The maintenance of my car was done professionally and I am ver satisfied. Thank you. More

by joseph Ngu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Lee
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May 15, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 12, 2024

Everthing was ok. They have good service but unfortunately body shop and repair service doesn't work on Saturday More

by daniel.Togo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
May 16, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 11, 2024

Good and professional . The staff attended to me knew their job very well. I was happy to have them to handle my transaction at the dealership. More

by ioa217677
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kemi and Iddri
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May 15, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 09, 2024

The dealership is top notch in my book I I will be back again thanks More

by MarkdDuncan1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
May 11, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
May 06, 2024

Representative was very helpful and efficient. Kept me abreast of the progress made regarding my vehicle. Amidst the wait time, of which I completely understand. Overall all service was good. More

by hayefiona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
May 08, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn that your experience was good! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 04, 2024

They are nice I always go there when I need anything. Good job!!! And thanks More

by lily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
May 08, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 03, 2024

Toyota Certified is in a very convenient location. The whole staff is very kind and professional. Advisor Oscar did a great job helping me. More

by JSG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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May 04, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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