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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
4.7
238 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 238 reviews

March 28, 2024

The staff are professional, friendly, and responsive. Misael and Jorge especially go above and beyond to provide quality service. I’ve been bringing my car for servicing here for nearly two years and wou More

by shom.tiwari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misael, Jorge
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Apr 03, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your loyalty and for sharing your positive experience with us! We're thrilled to hear that Misael, Jorge, and our staff have consistently provided you with professional, friendly, and responsive service. We strive to go above and beyond for our customers, and we're delighted that we've met your expectations. We appreciate your business and look forward to continuing to serve you!

March 28, 2024

Muy buen servicio y estoy satisfecho y si recomiendo a este toyota capital plaza buena atención More

by nixonaguilar55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
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Mar 30, 2024 -

Toyota Certified at Capital Plaza responded

Nos complace saber que recibió un muy buen servicio en Toyota Capital Plaza y que se encuentre satisfecho. Agradecemos su recomendación y nos alegra saber que recibió una buena atención. ¡Estamos aquí para ayudarte con lo que necesites en el futuro!

March 27, 2024

Mr. Lee is amazing! Always very helpful and communicates all needed information very quickly! Thank you for your help! More

by Lacey Dasilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Lee
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Apr 03, 2024 -

Toyota Certified at Capital Plaza responded

That's fantastic to hear! Mr. Lee is dedicated to providing excellent service and quick communication, and we're delighted that he was able to assist you effectively. Thank you for your kind words!

March 26, 2024

My Advisor Alexis was great! Very pleasant to work with. I appreciate the fact Alexis took the time to explain what’s going on and what the recommendation is. Made the process More

by Jennifer.balmes3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Apr 03, 2024 -

Toyota Certified at Capital Plaza responded

That's great to hear that you had such a positive experience with Alexis! He went above and beyond to make your visit smooth and enjoyable. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 26, 2024

Not a good service as I expected , I’m from Boston and I thought it was gonna be a good service.charge a lot and not good work. More

by Ttorbellino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Mar 29, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Toyota Certified at Capital Plaza responded

I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at rbayat@toyotacapitalplaza.com Rose Bayat General Manager

March 23, 2024

The customer service was excellent and on point I will recommend them to friends and family More

by jeato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Gomes
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Mar 27, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 22, 2024

Service was fast and Mr Lee was amazing and he helped me a lot with my car. Thanks Mr Lee! I appreciate all your help today More

by Haja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Lee
Report | Print
March 22, 2024

This location has always been the best experience from all other local Toyota service providers and the staffs always makes you feel welcome More

by Clemontsr39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vivar Herrera
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Mar 26, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to hear that our location has provided you with the best experience among local Toyota service providers, and we're glad that our staff makes you feel welcome. Thank you for choosing us, and we look forward to continuing to serve you in the future!

March 22, 2024

I was billed for something that was not supposed to be billed. The process took longer than expected for standard service. The coffee machine didn’t work. More

by migueljimenez2222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
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Mar 26, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with the level of service you expect and more importantly deserve when doing business with us. I am very sorry for our poor performance. Please send your contact information to rbayat@toyotacapitalplaza.com so I can work with you toward a resolution. I look forward to speaking with you. Rose Bayat General Manager

March 21, 2024

I am vert satisfied with services at this location. Workers are smart ,humble and patient. More

by Prudence Mbabnda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Mar 22, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a satisfying experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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