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Toyota Certified at Capital Plaza

Landover Hills, MD

4.7
305 Reviews

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 305 reviews

October 29, 2025

The process was easy to navigate and it was successful at the end of transaction I was so excited but insurance and policy I am struggling to negotiate and fulfill at my I was given a temporary one which is More

by Francis M. Gaima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Oct 30, 2025 -

Toyota Certified at Capital Plaza responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 23, 2025

Very patient, I have been using them for about 6yrs now and Idris is superb Crystal is a sweetheart. Thank you More

by Tonia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Idris
Oct 26, 2025 -

Toyota Certified at Capital Plaza responded

Tonia, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

October 13, 2025

The service person, Oscar was very professional. Before leaving Oscar came to my car and showed me about eco, normal and sport. No one has ever explained this to me. It was very informative and help More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Herrera, I think his last name is Herrera.
Oct 13, 2025 -

Ann responded

Very nice and professional.

October 11, 2025

They have good services and good costumer services the personal it is good and take are More

by jose.palacios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Oct 14, 2025 -

Toyota Certified at Capital Plaza responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2025

I can't write about the entire dealership, but Mr. Keith in Customer services is the best Ambassador for this Dealership. He is Professional, has product knowledge, very courteous, very polished and P More

by AVALON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. KEITH,SERVICE DEPARTMENT
Oct 12, 2025 -

Toyota Certified at Capital Plaza responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 08, 2025

Good work, but always trying to upsell services. Service is always slow, with almost 2 hours for a tire rotation. More

by Bsnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Oct 18, 2025 -

Toyota Certified at Capital Plaza responded

Thank you for sharing your feedback. We are glad to hear you were satisfied with the quality of work. We appreciate your comments about service speed and additional recommendations and will review them with our team to improve the overall customer experience. We value your business and hope to serve you again in the future. We value your business and hope to serve you again in the future.

October 04, 2025

I scheduled a time for servicing and was immediately taken care of . They will inspect car with pictures sent via text . You can approve or not to recommend repairs with price included. Awesome service More

by natelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith and Afolarin (sales), Rose Bayat
Oct 07, 2025 -

Toyota Certified at Capital Plaza responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2025

Direct and candid. Advised regarding the issues and provided options to resolve. Provided options for resolution outside of Capital Plaza Toyotas capabilities. Provided More

by Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Oct 04, 2025 -

Toyota Certified at Capital Plaza responded

Hi, thank you for choosing Toyota Certified at Capital Plaza and taking the time to share your experience! We pride ourselves on being direct and candid with our customers, and we're glad it helped you make well-informed decisions. We're always happy to provide options and keep things transparent. We hope to see you again in the future!

October 01, 2025

Costumer service here is one of the best 👌 I really appreciate Francis, my first visit 🥰 More

by Marjuld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Gomez
Oct 04, 2025 -

Toyota Certified at Capital Plaza responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 01, 2025

Very good customer service, all the staff are good, most especially Mr sam ale he's excellent. More

by ajibolamathew93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam ale, Rose Bayat
Oct 05, 2025 -

Toyota Certified at Capital Plaza responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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