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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
Vehicles
4.5
95 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 95 reviews

April 19, 2024

Excellent service and extra special service because of Lee. He makes my visit worth coming back More

by dakoccasions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
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Apr 23, 2024 -

Toyota Certified at Capital Plaza responded

It's fantastic to hear that you had a great experience and that Lee provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 17, 2024

Very good service very fast . Alexis Gonzalez was very helpful and very nice. Thank you More

by Tfallen072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Ayala Gonzalez
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Apr 19, 2024 -

Toyota Certified at Capital Plaza responded

We're thrilled to hear about your positive experience and the helpful assistance provided by Alexis. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

Helpful
April 17, 2024

Since 2016, my Toyota Highlander has been serviced at the Toyota Capital Plaza, Maryland. Today it is in optimal condition. More

by mireyaking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Lee Tinsley, Rose Bayat
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Apr 18, 2024 -

Toyota Certified at Capital Plaza responded

It's great to hear that your Toyota Highlander has been well-maintained at Toyota Certified at Capital Plaza and is currently in optimal condition. Regular servicing pays off in keeping your vehicle running smoothly. Thank you for choosing us!

Helpful
April 16, 2024

Very convenient and straightforward online scheduling system and text/ email updates during the service appointment. Great customer service. Very transparent pricing and procedures. More

by Tacoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis, Rose Bayat
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Apr 18, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 15, 2024

The service staff was efficient, knowledgeable and professional regarding my car's needs. Highly recommend. More

by katrinamlawsonK.
Recommend Dealer
Yes
Employees Worked With
Francis
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Apr 16, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 11, 2024

U never have a problem using this location for my service and my car drives excellent More

by Benny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
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Apr 13, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 10, 2024

My service guy Lee is always very professional, efficient and effective. I go out of my way to take off of work to take my car to him because I know he will provide excellent service. More

by Charmayne Yorke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee, Rose Bayat
Report | Print
Apr 12, 2024 -

Toyota Certified at Capital Plaza responded

It's fantastic to hear that you had a great experience and that Lee provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 08, 2024

When I make my appoint I receive text messages reminding me of my appointment. Also, Lee greets me when I when I arrive and the coffee is good. 😊 More

by Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
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Apr 11, 2024 -

Toyota Certified at Capital Plaza responded

We have a great system in place for appointment reminders and customer service. Having Lee greet you personally and enjoying a good cup of coffee adds a nice touch to your overall experience. Cheers to a well-rounded dealership experience!

Helpful
April 07, 2024

My experience at Toyota was great, no long weight, the service provider and technician were kind, they updated me on the service needed and did not pressure me, they let me make my own decisions. More

by Willeenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Apr 11, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 05, 2024

Unfortunately the Spanish supervisor is unethical and unprofessional he doesn’t deserve to be there More

by mgmariogonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Apr 10, 2024 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with the level of service you expect and more importantly deserve when doing business with us. I would like to discuss your feedback in more detail, therefore, please send your contact information to rbayat@toyotacapitalplaza.com. I look forward to regaining your confidence in our ability to assist you. Rose Bayat General Manager Rose Bayat General Manager Toyota Certified at Capital Plaza rbayat@toyotacapitalplaza.com

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