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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
Vehicles
4.5
97 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 97 reviews

April 07, 2024

My experience at Toyota was great, no long weight, the service provider and technician were kind, they updated me on the service needed and did not pressure me, they let me make my own decisions. More

by Willeenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
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Apr 11, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 05, 2024

Unfortunately the Spanish supervisor is unethical and unprofessional he doesn’t deserve to be there More

by mgmariogonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Apr 10, 2024 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with the level of service you expect and more importantly deserve when doing business with us. I would like to discuss your feedback in more detail, therefore, please send your contact information to rbayat@toyotacapitalplaza.com. I look forward to regaining your confidence in our ability to assist you. Rose Bayat General Manager Rose Bayat General Manager Toyota Certified at Capital Plaza rbayat@toyotacapitalplaza.com

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April 04, 2024

Service was very friendly and efficient. Oscar was great. He was very informative. The ladies at the cashier desk were friendly and fun to talk with. More

by jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar, Rose Bayat
Report | Print
Apr 09, 2024 -

Toyota Certified at Capital Plaza responded

It's fantastic to hear that you had a great experience and that Oscar provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 03, 2024

Was a great experience! Their team was very respectful and friendly with me, nice service. More

by Edwin Hidalgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar, Rose Bayat
Report | Print
Apr 05, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 03, 2024

Total labor hours less than 3 hours. They charged for labor alone me $503.60. My Total payment is $1000.41 This is not fair. I’m not happy at all. More

by gerwoub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis Ayala Gonza
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Apr 06, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with our goal of 5-star service. We would like to speak with you regarding your experience and work to address your concerns. Please send your contact information to rbayat@toyotacapitalplaza.com. We look forward to working with you Rose Bayat General Manager

Helpful
April 02, 2024

I have had the pleasure of going to Toyota Certified at Capital Plaza for over 15 years! Lee Tensley has always assisted me regarding any concerns or questions I have had. I have purchased 3 vehicles from More

by Mirna Ceron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Tensley
Report | Print
Apr 06, 2024 -

Toyota Certified at Capital Plaza responded

It's wonderful to hear about your positive experiences with Toyota Certified at Capital Plaza and specifically with Lee! We're thrilled that Lee has been able to assist you with any concerns or questions over the years and that he has made you and your family feel welcomed. Thank you for being a loyal customer and for your continued support. We look forward to serving you for many more years to come!

Helpful
March 30, 2024

Excellent good attended excellent costumer service the people very good good atencion good time everything excellent More

by Karla chirino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BT267647, Rose Bayat
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Apr 04, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 30, 2024

Prompt checkin and explanation of findings. On schedule completion of work. No suprises on cost. More

by rbfri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee - service advisor, Rose Bayat
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Apr 03, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 29, 2024

Excelente servicio la persona que me atendió súper amable Oscar Herrera muchas Gracias por su atención al cliente 👍 More

by Marcelino
Recommend Dealer
Yes
Employees Worked With
Oscar Herrera
Report | Print
Apr 04, 2024 -

Toyota Certified at Capital Plaza responded

¡Nos alegra mucho saber de su excelente experiencia! Estamos encantados de que Oscar le haya atendido de manera amable y le haya brindado un excelente servicio al cliente. Su satisfacción es nuestra prioridad y apreciamos sus amables palabras. ¡Gracias por elegirnos! 👍

Helpful
March 28, 2024

Muy buen servicio y estoy satisfecho y si recomiendo a este toyota capital plaza buena atención More

by nixonaguilar55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Mar 30, 2024 -

Toyota Certified at Capital Plaza responded

Nos complace saber que recibió un muy buen servicio en Toyota Capital Plaza y que se encuentre satisfecho. Agradecemos su recomendación y nos alegra saber que recibió una buena atención. ¡Estamos aquí para ayudarte con lo que necesites en el futuro!

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