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Toyota Chula Vista
Chula Vista, CA
60 Reviews
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Showing 60 reviews
August 31, 2015
Basic oil change completed w/o appointment in about an hour I took my 07 Camry in for an oil/filter change. Bryan Trudell the service person took down my info. Told me it would take about 1 1/2 hours to compl I took my 07 Camry in for an oil/filter change. Bryan Trudell the service person took down my info. Told me it would take about 1 1/2 hours to complete the work. He said it included a 19 point inspection. Took about an hour to do the work. He explained my cabin filter would need to be replaced next time, it was not that dirty. No BS from this service employee and said all else was good. Thank you Toyota of Chula Vista. L Rafael More
by Panchi23
Employees Worked With
Bryan Trudell
Helpful August 30, 2015
Excellent customer service !! Very helpful in making buying decision and completing purchase !! Ernie was EXCELLENT is showing us all the options and buying choices. Matched othe Very helpful in making buying decision and completing purchase !! Ernie was EXCELLENT is showing us all the options and buying choices. Matched other dealer pricing. More
by FrankDMc
Employees Worked With
Ernie Palmejar
August 23, 2015
Purchased a car Came to dealership about a month ago to check out cars. Luis Ramos was our initial contact. He showed us the cars we wanted to look at. Was extreme Came to dealership about a month ago to check out cars. Luis Ramos was our initial contact. He showed us the cars we wanted to look at. Was extremely gracious. Told him we were looking at buying a car at the end of summer. A few months later he called us to say there was a special promotion at Toyota. We came back test drove the car. Loved it. More
by Paulswife
Employees Worked With
Luis Ramos
July 13, 2015
Braking Noises after I paid for service maintenance. I sent this message. We'll see if they actually care about a long time Toyota customer who transferred to Main Street> I brought my Scion XB there I sent this message. We'll see if they actually care about a long time Toyota customer who transferred to Main Street> I brought my Scion XB there on 07/06/2015 only because it is due for service. But there was no problem, no noises. I love this car. I dropped it off 8:30 for my prescheduled 9am appointment, and I did not get to see my car again until 4:30pm. That the advisor Miriam Cortez did not contact me as soon as it's done at 130pm, I have to keep calling, then wait for shuttle again- was not even the problem. My major qualm was I brought my Scion XB there fine, and got it in worse condition than I already brought it. After I had to pay $228.16 and a whole day of waiting, this is the kind of service your people do. Now I have suspicion my car just sat there in your lot, nothing got done, my car has not been serviced and it's all a big fraud. In the meantime, I do not know if my car is going to be ok or if your people in their callous disregard of customers, just endangered me and my kids! The 120k check was supposed to clean & adjust brakes. But now everytime I pressed on the brake it makes a squeaky rickety sounds/noises on my car. My car is 2004. I know how it sounds, changes in how it drives, it's my faithful companion. So when I hear weird noises that did not exist before I brought my car there, I fear your people just messed with my car. I need you to prove to me that your people actually worked on my brakes. I need the car checked asap while I and you are watching your mechanics work on the cars. How do you quality check? Do you have a camera? How do you know what kind of work your people did? I asked to have it fixed, without inconveniencing me. I will update this with their response. More
by cristin710
Employees Worked With
Unknown mechanic, Service Advisor Miriam Cortez
September 14, 2014
A disgrace to the brand. An absolute disgrace to the brand. Shady practices, incompetent or lying salesman, deals that keep turning for the worse as time progresses, managemen An absolute disgrace to the brand. Shady practices, incompetent or lying salesman, deals that keep turning for the worse as time progresses, management that tries to intimidate rather than facilitate. All and all one of the worst dealerships I've ever experienced... definitely would not recommend. The salesman I dealt with almost succeeded in misleading me completely on a number of things and whether that was intentional or because he was new, not knowledgeable enough or just too eager to make a deal, I don't believe it was entirely his fault as he's nothing more but the management's reflection since they are responsible for him being the first line of representation vis-a-vis the customer. My advice to anyone who' happens to be thinking about going there, take an accountant and a lawyer along with you and don't believe anything the salesman tells you unless you get confirmation preferably in triplicate... My advice to the dealership, you really need to realize that the customer is in fact the reason you even exist, and not the flashy logos or a slightly above average product. Because if you haven't realized that by now, your brand is not what it used to be and there are a lot of much better options out there available at a better overall value More
by sam ghazi
Employees Worked With
Sales Dept. take your pick
May 27, 2014
Best practice ever We just bought our first Prius Plug-in at Toyota Chula Vista. Staff was really professional. Luis Ramos, our sales consultant, took his time to work w We just bought our first Prius Plug-in at Toyota Chula Vista. Staff was really professional. Luis Ramos, our sales consultant, took his time to work with us. He showed the highest customer services skills to assist in the buying process. Price was as advertise. No drama! We do strong recommend this dealer and Mr. Ramos. More
by pavelcmc
Employees Worked With
Luis Ramos
July 24, 2013
Toyota made my experience in leasing a brand new scion a great experience they worked with me, made me feel good about my decision and overall a great service would definitely consider purchasing another great experience they worked with me, made me feel good about my decision and overall a great service would definitely consider purchasing another car from them in the future. More
by maciasnicole
Employees Worked With
Alfonso Figuroa
May 16, 2012
Toyota Chula Vista creates a friendly environment for their customers. Great experience and great customer service. They take good care of my car everytime I go there. They also have the best area to their customers. Great experience and great customer service. They take good care of my car everytime I go there. They also have the best area to wait where coffee and hot chocolate is free while they're servicing your car. More
by sojsheen
Employees Worked With
Jose
May 15, 2012
Everytime I come into your dealership, I always get excellent service from your dealership. Your staff is friendly, caring, and always helpful. Thank you for making my experiences always pleasant. excellent service from your dealership. Your staff is friendly, caring, and always helpful. Thank you for making my experiences always pleasant. More
by leguz
Employees Worked With
Juan Sanchez
May 11, 2012
Every time I go in for service it's the easiest errand I complete. Always perfect and awesome customer service. All the service advisors greet you when you get there. They always provide coupon prices for complete. Always perfect and awesome customer service. All the service advisors greet you when you get there. They always provide coupon prices for your services. The person I dealt with was Manny Herrera. He was so great and so outgoing, he made my time there enjoyable And not time wasting. He helped me from start to finish. He wrote me up and followed up and at the end cashed me out. I give a lot of credit to the service advisors for everything thing they do and with a smile. Manny Herrera will be the reason I will continue going back. I recommend Toyota of chula vista to anyone. Good job from the service manager to hiring those guys!! More
by Eman87
Employees Worked With
Manny Herrera & Service Team
