Toyota Cleveland Heights

No follow-up. Contacted this dealership to get pricing on car. The sales person never followed-up as promised. Then received e-mail from "Tiffany - Customer Rela Contacted this dealership to get pricing on car. The sales person never followed-up as promised. Then received e-mail from "Tiffany - Customer Relations Assistant" wanting to make sure everything went well. When I told her that it did not, there was still no follow-up. Then tried to call Tiffany at the number listed and the operator told me that "Tiffany does not take incoming calls." This was all a waste of time trying to buy a vehicle from this dealership. More

RJ Rocks and Night Time Service Hours As a family of five, we love our Toyota Sienna and depend on it. With almost 130K miles on the odometer, RJ and his team of service technicians keep As a family of five, we love our Toyota Sienna and depend on it. With almost 130K miles on the odometer, RJ and his team of service technicians keep us running. They are professional, courteous, and trustworthy and RJ in particular is a superb service manager and communicator. We very much appreciate that Motorcars keeps night time service hours, as it works out very well with our busy schedule. Thank you RJ and Motorcars for always taking care of us - even while we are sleeping!!! - Joe S. More

Best customer service Karen Horvath and Kyle Lester made me feel very welcome. They were extremely helpful. I came from New Mexico to help my daughter move and find a car. Karen Horvath and Kyle Lester made me feel very welcome. They were extremely helpful. I came from New Mexico to help my daughter move and find a car. We were under a lot of stress, due to the time constraint and we also did not know much about buying a new car. Karen and Kyle were very honest and they provided us with all the necessary information. We went to many other dealerships. Some were very deceitful and pushy. I really wish we had not wasted our time at the other places. At motorscars Toyota we received the best care and customer service. We will always buy and get our service done at Motorcars. We will always recommend you to everyone. Thank you so much! More

Customer experience Purchased a used car from Motorcars Toyota. Patricia Marcin helped us in every step of the sales process. We faced a problem with the car soon after t Purchased a used car from Motorcars Toyota. Patricia Marcin helped us in every step of the sales process. We faced a problem with the car soon after the purchase and reached out Pat for help. Pat is very customer focused and surprised us with her commitment to solve our problem even after the sale. More

Outstanding first-time dealership experience Right away Patricia Marcin said we could communicate however works best for me; phone, email, or text. This perked up my attention because I know dea Right away Patricia Marcin said we could communicate however works best for me; phone, email, or text. This perked up my attention because I know dealerships usually want you to call or come in. I usually stay with personal ads because I don't like pushy sales people, so I was leery of communicating with a dealership. The van I purchased was topic of discussion and Pat went to her manager on my price offer, which was accepted. Driving from the Toledo area to Cleveland, Pat went to work for me from those initial correspondences, even until now that I have the van home and in my possession. She met my checklist of an ideal salesperson I would want to deal with. Her working on my behalf like she has left a very good impression on me and I would definitely recommend asking for Patricia Marcin if you go in. I would also like to compliment Mat in finance, the service department, and the managers for working with me and treating me as a valued customer. Everyone made sure I had a good experience and was taken care of, and I give them my thanks. More

Great sales people and service people My pit stop coordinator, Bill, was great. He was super knowledgeable about all the inner workings of the car, so I easily learned how best to util My pit stop coordinator, Bill, was great. He was super knowledgeable about all the inner workings of the car, so I easily learned how best to utilize my car's tools, and he was very easy to talk to! I highly recommend all around. Great people and service. More

Deaf customer They are so friendly and patient with deaf customer. Use paper and pen as form of communication with me. I like my car. I will recommend Motorcars dea They are so friendly and patient with deaf customer. Use paper and pen as form of communication with me. I like my car. I will recommend Motorcars dealership to deaf people. More

Pit Stop A couple weeks ago I received a call from Bill Toth; Pit Stop coordinator at Motorcars Toyota. He wanted me to schedule a "Pit Stop" to review and di A couple weeks ago I received a call from Bill Toth; Pit Stop coordinator at Motorcars Toyota. He wanted me to schedule a "Pit Stop" to review and discuss my new car. I had never heard of anything like this and I was not really sure what he could or would tell me, but I made the appointment. I was so GLAD I did. Bill took his time and went over all the car's bells and whistles. He was very patience and no question was a stupid question; but I am really sure I asked a couple of crazy questions. So I can only advise if you buy a new car from Motorcars Toyota and Bill Toth calls you for a Pit Stop....GO!!! More

Great Customer Service! Tenealle Andrews is AMAZING! She was so patient and has gone above and beyond to assist me in the next phase of obtaining my new Toyota vehicle. I tru Tenealle Andrews is AMAZING! She was so patient and has gone above and beyond to assist me in the next phase of obtaining my new Toyota vehicle. I truly appreciate the pertinent information provided regarding the cars I was interested in and quick response to the many questions I have asked. I am very grateful and I am looking forward to building a relationship with the Toyota Family! Thank you Tenealle!! More

Buying a new car in Motorcars Toyota I bought a new 86 in there, everything is perfect. Karen is very nice, she helped me a lot and did much work to make sure everything is right. I bought a new 86 in there, everything is perfect. Karen is very nice, she helped me a lot and did much work to make sure everything is right. More