Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Cleveland Heights
Cleveland Heights, OH
740 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 740 reviews
September 25, 2020
This is my second lease car with Toyota, my first Rav4 was leased at the Brunswick location and now I had the greatest pleasure in meeting Michael Sayre at Motorcars. What a wonderful service I received. was leased at the Brunswick location and now I had the greatest pleasure in meeting Michael Sayre at Motorcars. What a wonderful service I received. Great guy, very helpful in every situation. Thank you so much Mike for helping me with my difficult decision. Your name alone will always put a smile on my face! You are a great asset to this company and I hope to see you again. Thanks also to Naomi for setting up my appointments. I could see that smile over the phone. PS: To Mike Sayre: I love my metallic grey better than the black :-) MB More
by MB
Employees Worked With
Jed Hunter
Helpful July 11, 2020
Knows the business very well experience service advisor Just to let you know JIM BUEHNER is great new what to do to help me with my service request he is a keeper need more like him after several calls nobo Just to let you know JIM BUEHNER is great new what to do to help me with my service request he is a keeper need more like him after several calls nobody could help me he new what to do to and did it thanks AL LUCCI More
by Sonny boy
Employees Worked With
Jim buehner
July 04, 2020
Can't Believe This Dealership.They are Not about Helping the Customer...They had the car model different,salesperson had no idea,I had to explain to her the car difference? then did a credit application,& a the Customer...They had the car model different,salesperson had no idea,I had to explain to her the car difference? then did a credit application,& again no response,had to contact them again,ask for mgs name& #,no answer.Cant Believe they treat customers this way?? More
by Joshallen
Employees Worked With
Nicole& Erin
February 02, 2020
The service staff at Toyota Motorcars is unsurpassed. Melanie and Keith went above and beyond to accommodate me during my repair and exceeded all my expectations (of how customers should be treated). I w Melanie and Keith went above and beyond to accommodate me during my repair and exceeded all my expectations (of how customers should be treated). I will ALWAYS bring my vehicles to them for repair (regardless of it's a Toyota). Any repair I've had has been fixed properly (the first time) at a reasonable price. Not only is the staff and practices of this service center second to none, they also have the the best hours in the industry. I will remain a loyal customer and be forever grateful for there work and dedication. More
by Sean
Employees Worked With
Melanie, Keith
January 18, 2020
Bait and switch If I could give a 0 star rating, I would. I was offered a price for the purchase of my vehicle after the used car manager test drove it with his mech If I could give a 0 star rating, I would. I was offered a price for the purchase of my vehicle after the used car manager test drove it with his mechanic. After going back with a new price request, they agreed and told me to come in for a second inspection and sign it over to them. I came back, dropped off the car, they inspected it a second time and I signed over the keys and canceled my insurance. Offer, acceptance and consideration - a legally binding contract. After a few days, I received a text stating they were unable to complete the transaction because the car required additional repairs. I asked for a list of the required repairs and they refused to give it to me. After many days of back and forth with them, they offered me an amount $2000 less than what we had agreed to. Then, after further negotiation, and having possession of the car for over 10 days, they reduced the offer even further by another $1000. This dealership does not operate in good faith. They employ bait and switch tactics, offer prices and then rescind their offers and don't hold up their end of legally binding contracts. Meanwhile, they allow you to sit and wait for responses multiple days while you wonder if you are going to have to make a car payment on a car you don't have anymore. Avoid this dealership like the plague! There are many others that will treat you with respect and integrity. More
by jsage
Employees Worked With
Todd, Erin
November 16, 2019
I went in for service because my check engine light was coming on and off and I left with a detached muffler and loud engine. Turns out my lighting harness for my headlight is missing as well now. Never go coming on and off and I left with a detached muffler and loud engine. Turns out my lighting harness for my headlight is missing as well now. Never going back there. More
by Tony
Employees Worked With
Sam Choe, Jed Hunter
July 07, 2019
Buying a car Excellent experience. Al greeted me at the door and right away helped me to get exactly what I wanted. He was very courteous and efficient. Excellent experience. Al greeted me at the door and right away helped me to get exactly what I wanted. He was very courteous and efficient. More
by Old Lady
Employees Worked With
Al
July 01, 2019
I worked with Earl, the sales manager --- EXCELLENT! Sales manager, Earl was excellent to work with.!! I would recommend him and the dealership to friends, co-workers and family members. Good comfortable Sales manager, Earl was excellent to work with.!! I would recommend him and the dealership to friends, co-workers and family members. Good comfortable experience. More
by Sunny
Employees Worked With
Earl Hanley, Isa, and the Allstate rep.
June 28, 2019
New Lease I worked with Earl, the sales manager. He made a very stressful experience comfortable for me. You could tell he enjoys his job by the way he treats I worked with Earl, the sales manager. He made a very stressful experience comfortable for me. You could tell he enjoys his job by the way he treats his customers and also making them feel at ease. He explained all the details about the car. Everyone that I came in contact with was very friendly. More
by GG50
Employees Worked With
Matt
June 01, 2019
Bought a new rav4 hybrid Overall, I was pleased with my salesman, Jim Donnelly. He helped my locate the vehicle I wanted. I used the TrueCar app. Jim was friendly and was able Overall, I was pleased with my salesman, Jim Donnelly. He helped my locate the vehicle I wanted. I used the TrueCar app. Jim was friendly and was able to communicate well with email. I was disappointed with Motorcars offer for my trade. They offered 500$ for my vehicle and said the Kelley blue book value was 450$. Kelley Blue was three times what Motorcars said it was. With this unfair offer I decided to keep my vehicle. Also they charged 200 dollars for Nitrogen inflation of the tires. I did not request nor want this feature. Regular air is already 70% Nitrogen. In addition, they applied a Motorcars advertisement sticker to the rear bumper of my vehicle. The adhesive of the sticker is not easily removed after pealing off the sticker. I interacted with several dealerships and chose Motorcars because they were the only dealership who had the XSE with the features I wanted. I would recommend the dealership to someone in the market for a new car if they weren’t looking to trade in, and I’d also tell them ahead of time to save themselves the 200 for the Nitrogen tire fee. More
by Nathan
Employees Worked With
Jim, Ira
