Toyota Cleveland Heights

Straightforward & Easy We made an internet inquiry about a 2014 Prius V Five and Robert called us in record time to invite us into the dealership to discuss our options. T We made an internet inquiry about a 2014 Prius V Five and Robert called us in record time to invite us into the dealership to discuss our options. The pricing was the best supplied by the 3 area Toyota dealerships, so we went in the next day. Robert had already located the exact car that we wanted, so after ironing out the trade-in and some other details, we signed on the dotted line. When we went in to pick up the car, Robert gave us his undivided attention. He helped us to sync our phones with the Entune system and made it very clear that he would gladly be available should we have any future questions. This is our second car from the Motorcars family of dealerships and our second excellent experience. More

Robert Smitherman Other dealerships need to CLONE the customer care and quality service provided by Mr. Smitherman. He is the absolute best, and I highly recommend him Other dealerships need to CLONE the customer care and quality service provided by Mr. Smitherman. He is the absolute best, and I highly recommend him to family, friends and colleagues! More

Leigh I had a very good experience at Motorcars. Kenny was friendly and did not try and pressure me to get something I did not want. He asked my price range I had a very good experience at Motorcars. Kenny was friendly and did not try and pressure me to get something I did not want. He asked my price range and what type of car I was looking for. He made sure I was taken care of in a very professional manner. I would recommend this dealership to family and friends. More

Awesome Job! I enjoyed my experience at Toyota Motorcars. I was greeted by a friendly sales rep and got to look at some nice vehicles that would suit my needs. The I enjoyed my experience at Toyota Motorcars. I was greeted by a friendly sales rep and got to look at some nice vehicles that would suit my needs. The gentleman that helped me was very helpful and made me feel comfortable with my visit. I would recommend them. More

My next car I called and spoke with Robert Smitherman. He was knowledgeable and friendly. He answered all my questions and invited me to come in. I think i will! I called and spoke with Robert Smitherman. He was knowledgeable and friendly. He answered all my questions and invited me to come in. I think i will! More

Easy quick transaction I worked with Robert Smitherman on the purchase of my new car and he was very helpful and got back to me quickly. He was very friendly and knowledgea I worked with Robert Smitherman on the purchase of my new car and he was very helpful and got back to me quickly. He was very friendly and knowledgeable. I would recommend working with him. More

Excellent Customer Service Robert Smitherman is an excellent salesman with great customer service skills. He follows up with his customers from time to time to make sure that t Robert Smitherman is an excellent salesman with great customer service skills. He follows up with his customers from time to time to make sure that they are happy. That is what I call great customer services. I look forward to leasing another vehicle with him in the near future. Andrea Harris Toyota Customer More

Great Customer Service I purchased a vehicle from Motorcars earlier this month, and worked with Brian Rapoport. He went out of his way to make my experience one that I will I purchased a vehicle from Motorcars earlier this month, and worked with Brian Rapoport. He went out of his way to make my experience one that I will never forget. Mr. Rapoport has a new customer for life. Thank you!! More

Mark your tires and oil filter, they might not do the job. Went there for an oil change and tire rotation. I suspected that they did not rotate my tires last time I was there, so this time I marked my tires. T Went there for an oil change and tire rotation. I suspected that they did not rotate my tires last time I was there, so this time I marked my tires. They brought my car, charged me for oil change and tire rotation. I check the tires and they were NOT rotated. I asked nicely whether my tires were rotated. The mechanic who did the job, said "yes". I replied that no, they were not rotated. And here we go, he said 'I gotcha, where is your car, I will do job now, I did not rotate 'cause your vehicle is not front wheel drive and good tires where on the back". I replied that they charge me for the rotation, that does not matter. Now I wonder if they change oil filter. Even though they reimburse the charges for oil change and tire rotation, I am very reluctant to go there next time. Several times they were very sloppy as well - I got oil spots in the garage after I change oil there. More

I will be back! I met with Stephanie Kariotakis and she was tremendous.. She greeted me with a warm and friendly smile and asked me how my day was. She probably di I met with Stephanie Kariotakis and she was tremendous.. She greeted me with a warm and friendly smile and asked me how my day was. She probably did not expect me to give her an earful of what a bad day I had. She listened patiently and empathized with my situation. Stephanie was truly concerned about me, what type of car I was interested in and my price range. She showed me exactly what I was looking for and also suggested a couple of other options. Stephanie was very helpful and knowledgeable. I had informed Stephanie that I was not ready to purchase, but was looking to buy a car in the next six months. I will say that when I am ready to buy a car I will definitely be going back to meet with Stephanie K. More