Toyota Cleveland Heights

Quick & Easy I called Robert, not knowing if I could get a vehicle because I just bought a home. We talked, I did my application, and that afternoon he had a car w I called Robert, not knowing if I could get a vehicle because I just bought a home. We talked, I did my application, and that afternoon he had a car waiting for me to test drive. It was perfect for me, in my price range and ready to go. I had no hassles. He was available to answer all my questions, and the next day he even got the garage door opener I left in the car I traded in. I love the car, but I loved the service even more! Thanks Robert & Toyota! More

Buy a Yaris To the future Yaris owner-- You want this car. It's roomier than the Corolla, but costs quite a bit less. Hmm...easy sell. And buy it from Motorcars T To the future Yaris owner-- You want this car. It's roomier than the Corolla, but costs quite a bit less. Hmm...easy sell. And buy it from Motorcars Toyota because you'll pay right around MSRP; well, I did! More

I could not have asked for better customer service! I came in last week to Motorcars Toyota looking for a new car. I wanted a reliable car with good gas mileage, so I had my mind set on a Prius. Trevor I came in last week to Motorcars Toyota looking for a new car. I wanted a reliable car with good gas mileage, so I had my mind set on a Prius. Trevor Marlyne in Sales made the process as easy and painless as possible. I was able to get a new Prius under a payment plan that works for me. Best of all, Trevor and Motorcars gave me plenty of resources to be able to check in any time with questions/concerns and set me up with plenty of information to know when I should take my car in for inspections and service. I could not have asked for a better customer experience with Motorcars, nor a friendlier salesperson in Trevor. Job well done, guys! More

Weak Customer Service I want to express my complete dissatisfaction with this dealership specifically the service department. I called last week to set-up a recall appointm I want to express my complete dissatisfaction with this dealership specifically the service department. I called last week to set-up a recall appointment for a notice I received from Toyota a lady at your service department set me up for appointment for Saturday May 31, 2014. When I arrived I wait about 10 minutes because it was busy but no problem. When Ms. Lockett waited on me she reviewed why I was there and she said they did not have the parts for the recall notice. She tried to contact a couple of manager but none where found using there PA system and their cell phones which is pretty weak a manager should always be available. She did apologize why someone didn’t contact me to cancel the appointment but it sounded like the appointment should never been set-up. I don’t know why anyone at this amateur dealership didn’t contact me either. I scheduled some appointments around this drop off so I had to back track back to my house and wasted about an hour and half really didn’t appreciate this very shoddy service since your dealership prides itself on customer service. More

JOE HANNA Joe Hanna was able to give me a great deal on a used vehicle. He was reasonable and professional. Thank you for a great experience. Joe Hanna was able to give me a great deal on a used vehicle. He was reasonable and professional. Thank you for a great experience. More

Excellent service by Robert Smitherman Robert was super helpful with transitioning our lease and finding us a new car. He was patient and knowledgable and put up with a lot of questions. I' Robert was super helpful with transitioning our lease and finding us a new car. He was patient and knowledgable and put up with a lot of questions. I'd definitely go back. Thanks! More

Buyer Awesome job! Dealership and staff was great. Both Robert and Derek were awesome! I went to 2 dealerships and by far they were the best to work with! Awesome job! Dealership and staff was great. Both Robert and Derek were awesome! I went to 2 dealerships and by far they were the best to work with! More

Sales Mr. Toth was most helpful and patient in answering my questions. He found the car I wanted in a quick and efficient manner. Over-all, I had a very goo Mr. Toth was most helpful and patient in answering my questions. He found the car I wanted in a quick and efficient manner. Over-all, I had a very good experience and would recommend him to others. More

Thomas Cargill Working with Tom Cargill at Motorcars Toyota was truly a pleasurable experience, and his salesmanship capabilities is worthy of being noted. Tom was a Working with Tom Cargill at Motorcars Toyota was truly a pleasurable experience, and his salesmanship capabilities is worthy of being noted. Tom was an excellent communicator, and thoroughly knowledgeable with both Toyota's and Honda's products. Courteous, friendly and very informative, Tom went out of his way to try to get me into a vehicle of my choosing. Although my situation did not warrant a purchase at that time, I was thoroughly impressed with Tom's upfront yet personal demeanor. His professionalism was very admirable, and I would highly recommend him to anyone in need of a vehicle. More

Tyler and Derek were GREAT! Tyler was helpful, friendly, positive and supportive of me while I had to make a very big decision. He and Derek made it possible for me to upgrade m Tyler was helpful, friendly, positive and supportive of me while I had to make a very big decision. He and Derek made it possible for me to upgrade my Venza to a Limited with all the bells and whistles. I love the car and would tell anyone looking for a car to go to that dealership. More