Toyota Cleveland Heights

Ron Stelmarski was very courteous, helpful and affable in the parts dept. on Saturday afternoon. He worked with 2 customers at once quit successfully and solved our problems. the parts dept. on Saturday afternoon. He worked with 2 customers at once quit successfully and solved our problems. More

Bill Toth and the whole Motorcars Toyota team are extremely helpful and make the car buying process a pleasure! Would highly recommend to others who are in the market, and will be a return customer! extremely helpful and make the car buying process a pleasure! Would highly recommend to others who are in the market, and will be a return customer! More

My experience with Thomas and Toyota has been great! The reason I came back after my first lease was because of my experience with Thomas. My first time around leasing a car was kind of scary because I did reason I came back after my first lease was because of my experience with Thomas. My first time around leasing a car was kind of scary because I didn't know what to expect but he made sure that wasn't the case. He made sure to explain the process and my options. It didn't end there as anytime I made a call or sent an email, he would make sure I was taken care of. Thanks bud for making me feel important! It's for this reason that I returned for another lease. More

Made appointment and I came in for a replacement of the right front turn-signal bulb. Was not given an estimate, and told that she would tell me when she found out. After about 30 minutes (which I was ha right front turn-signal bulb. Was not given an estimate, and told that she would tell me when she found out. After about 30 minutes (which I was happy about), she calls me out of the lobby area for someone else's work... I returned to the waiting area. Next, time she comes to get me (1 hour elapsed time - not so bad), the work is done and my bill is for $97.19 !!!! To replace a light bulb. No one should expect that price for a bulb replacement, and at the very least she should have found out the price (since I asked) and told me prior to completing the job. Follow-up: Service manager contacted me, and assured me this was not handled satisfactorily. Procedures were not followed. I've been using this dealer for 15 years, and will continue doing so. This is a good dealership, More

I was not really interested in buying a car anytime soon, but after I talked with Mr. Hanley, I am seriously considering a possible trade in for a new Camry. Mr. Hanley was extremely polite and seemed very but after I talked with Mr. Hanley, I am seriously considering a possible trade in for a new Camry. Mr. Hanley was extremely polite and seemed very knowledgeable about how I would save money on mileage with a new Camry instead of the car I have owned for 10 years. I basically only drive to and from work, about 25 miles each day but I will be retiring soon. Mr. Hanley convinced me to consider letting go my gas guzzler and getting something more stylish and economical. I like that he pointed out that a Camry would give me lots of room for my grands and not be too fancy for them to mess up. I would definitely refer this dealership to my colleagues and family. More

I went in for service for an oil change and to repair a problem with my washer fluid - it was not spraying. They also indicated I needed new front brakes, of which I was aware. They said the pump mot problem with my washer fluid - it was not spraying. They also indicated I needed new front brakes, of which I was aware. They said the pump motor was not working and needed to be replaced. I trusted they had checked anything else it could have been like a cracked or plugged hose, a fuse, etc. They quoted a "seemingly" high price to replace this motor. I took it to another shop and it turns out the motor worked fine. There was a crack in a hose which was repaired at NO CHARGE. I also had this shop replace the brakes for a price that was 65% lower than the brake quote from Motorcars. Motorcars Toyota blatantly lied about the washer pump not working. This was not a simple "mistake." The motor was running when the other shop inspected it - it could not be missed. Unbelievable! I was completely surprised that an established dealership would deceive and cheat. One can only suspect it happens daily to many customers. I purchased my last two vehicles from Motorcars; however, I will not return there ever again for anything. I hope that consumers see this review. DO NOT TRUST MOTORCARS in Cleve Hts, OH. More

We worked with Bill Toth to complete a trade-in and new purchase of a 2013 Toyota Rav4, trading in our 2010 Rav4. All communications and arrangements were handled very efficiently and professionally, and purchase of a 2013 Toyota Rav4, trading in our 2010 Rav4. All communications and arrangements were handled very efficiently and professionally, and we left that day with our new vehicle. This dealership is in our neighborhood so it is very convenient for us and we appreciate the high level of customer service we experience at Toyota Motorcars dealership. More

I went to check out a lease and was directed to Mr. Smitherman. Robert was friendly and helpful. We leased a new Sienna and he has made the experience reasonably smooth and painless. And he put a big Smitherman. Robert was friendly and helpful. We leased a new Sienna and he has made the experience reasonably smooth and painless. And he put a big red bow on the vehicle, too, when I picked it up. Nice touch. I have dealt with Motorcars Toyota and Honda several times and I keep coming back. More

I came in for an oil change after making a last minute appointment. i was greeted right at my car and was directed inside to Keith who took me right away. He was efficient, friendly, and was pleasant to w appointment. i was greeted right at my car and was directed inside to Keith who took me right away. He was efficient, friendly, and was pleasant to work with. The waiting area was very comfortable and relaxing and Keith got me in and out quickly. I had a great experience and will be sure to stick with Keith for all my services needs from now on. Great work Motorcars!! More

I had an exceptional sales / purchase experience. Lots of attention, clear explanation of available vehicles and available financing options, manager and sales consultant worked together very well, and, once attention, clear explanation of available vehicles and available financing options, manager and sales consultant worked together very well, and, once I made the purchase, a pristine car was delivered with a very clear walk-through on how the vehicle operates. Ryan was terrific as the sales rep and no problems with the transaction. Well done!! More