Toyota Cleveland Heights

We went to the dealership to look at a new Priius V. We had dealings with Matt Gile and Chuck Gile in the past, but neither was there. Matt was on his way out of the country, however, he dropped what he w had dealings with Matt Gile and Chuck Gile in the past, but neither was there. Matt was on his way out of the country, however, he dropped what he was doing and called us and set us up with someone to look at cars. And actually his brother and father showed up to help us out. They went out of their way to help us. JD was great at showing us the car and Matt the finance person made the sale go through very smoothly. Robert made our "pick up" of the car very special. All in all it was a great experience and we would buy another car from Motorcars and would recommend them to anyone looking for a Toyota or a used car. More

Robert was very attentive even though he was busy. He answered all our questions. He helped us to fully understand the financial side of buying a Toyota. He is a great asset to your company. answered all our questions. He helped us to fully understand the financial side of buying a Toyota. He is a great asset to your company. More

MOTORCARS IS A WONDERFUL DEALERSHIP. THEY MAKE SURE THAT THEIR CUSTOMERS ARE TAKEN CARE OF. THIS IS WHY I WILL ALWAYS PURCHASE MY CARS FROM THEM. MY MOST RECENT PURCHASE WAS WONDERFUL MOSTLY BECAUSE OF MY THEIR CUSTOMERS ARE TAKEN CARE OF. THIS IS WHY I WILL ALWAYS PURCHASE MY CARS FROM THEM. MY MOST RECENT PURCHASE WAS WONDERFUL MOSTLY BECAUSE OF MY SALESMAN, ROBERT SMITHERMAN. HE HAS A DELIGHTFUL PERSONALITY, IS EXTREMELY KNOWLEDGEABLE ABOUT THE PRODUCTS AND SERVICES THAT MOTORCARS HAS TO OFFER. HE MADE ME FEEL LIKE A SUPERSTAR AS I PULLED OFF THE LOT IN MY NEW CAR!!! More

I purchased a 2013 Honda Accord EX-L from Joe Bencivenni. Joe has helped my husband and I purchase cars for many years. He was helpful and willing to work within our time frame. (My husband le Bencivenni. Joe has helped my husband and I purchase cars for many years. He was helpful and willing to work within our time frame. (My husband leased a 2013 Honda Civic EX at the same time.) He was able to locate the vehicle I wanted from another dealer and had the car at the dealership soon after I signed the purchase contract. He explained all of the changes in the 2013 model, including the rear and right turn camera. He also set up the Bluetooth phone for me and got the floor mats I requested. Joe quickly responds to any questions or problems we have. I have recommended Joe to friends who are considering purchasing a Toyota or Honda. More

We first went to Toyota of Bedford where I leased my Prius. They are under construction and the salesman seemed put out that I wanted to see the new Prius V and the Prius 5 side by side. he would only Prius. They are under construction and the salesman seemed put out that I wanted to see the new Prius V and the Prius 5 side by side. he would only show me one car at a time. We looked at the V and asked him to give us a price. He said he would call us and of course never did. We then came to your dealership and Tom met us outside as we pulled in. He showed us several cars both in the showroom and off the lot. We drove the V and loved it but it didn't have all the bells and whistles I wanted. Tom found me a car at another dealership and had it brought to CLeveland Hts for me to look at. It was perfect and I bought it. Now I did drive him a little crazy but he went with the flow, unlike my husband who was ready to kill me becuase I couldn't make up my mind. We also bought the prius I had leased, Tom had it checked out for some noises I heard with your service department and we found out that it was in great mechanical shape. Matt bent over backwards to title it in my daughters name. They guys set up transportation for the prius to Arizona and when I came back to the dealership with a car filled with boxes, Tom met me and loaded the Prius going to Arizona for me. I don't know anyone who would do that especially since there was nothing in it for him. He certainly went above and beyond the customer service I would expect. I give Tom the highest marks...He is a keeper and a great salesman for your dealership. Thank you Tom for all the personal attention and especially for your patience with me in coming to a decision. More

me and my sister did not think we could get a used car. Robert worked very hard and we both left with new scion xd' Robert worked very hard and we both left with new scion xd' More

It was a nice experice they were very friendly and did everything that needed to be done themselves and we just enjoying talking with them. The price was very good and they did realy a good job. everything that needed to be done themselves and we just enjoying talking with them. The price was very good and they did realy a good job. More

Best price; prompt and courteous service; great follow up; spent time explaining all the features of the vehicle; went out of his way to accomodate me. JK up; spent time explaining all the features of the vehicle; went out of his way to accomodate me. JK More

Great Service! Rob was awesome. I would recommend him and the dealership to anyone! We are so happy with our new vehicle and feel like were truly taken care of. the dealership to anyone! We are so happy with our new vehicle and feel like were truly taken care of. More

Frank Waite and Robert Smitherman were absolutely wonderful to work with while purchasing my Toyota.. From the moment I walked into the dealership I was treated as if I were the most important custo wonderful to work with while purchasing my Toyota.. From the moment I walked into the dealership I was treated as if I were the most important customer in the showroom. Buying a new vehicle can be stressful, but they made me feel comfortable and they earned my trust. They found the car that I was interested in and we never had to haggle over the price because of my trust in them. My buying experience was 1st class and I would highly recommend these two individuals and Toyota Motorcars to my family, friends and colleagues. ryan More