Toyota Direct

Was phenomenal explaining everything and very detailed, great terms helping out making sure that everything was taken care of correctly and very detailed oriented great terms helping out making sure that everything was taken care of correctly and very detailed oriented More

Organized, easy, pleasant. We will come back Good job, nice, clean, good refreshments. Thank you We will come back Good job, nice, clean, good refreshments. Thank you More

Good service and better price ! Isatou was very nice and knowledgeable. Good customer services ! Always helpful, she make us feel like family Isatou was very nice and knowledgeable. Good customer services ! Always helpful, she make us feel like family More

Great service at TD. I was assisted quickly, and the customer service lady was friendly, efficient, and very helpful. I was assisted quickly, and the customer service lady was friendly, efficient, and very helpful. More

Have requested call back from service manager at time of service and called back nearly every day for 10 days and never received a call back. Very disappointing. service and called back nearly every day for 10 days and never received a call back. Very disappointing. More

Mindy is terrific, and Jason has been very helpful too. I was very happy with the latest work (inspection, oil change, and tire rotation), AND it took a long time—almost two hours! I was very happy with the latest work (inspection, oil change, and tire rotation), AND it took a long time—almost two hours! More

Once you’ve purchased a car from Toyota Direct when you get it serviced at the service department they seem to not care about you anymore. Very unprofessional. get it serviced at the service department they seem to not care about you anymore. Very unprofessional. More

Mindy was not friendly and she let me sit in the waiting area for over an hour when my car was done the whole time. i had to call Dee to come over and magically my car was ready according to Mindy.. I got t area for over an hour when my car was done the whole time. i had to call Dee to come over and magically my car was ready according to Mindy.. I got there at 7:50 and was her first customer my paper said my car was finished at 8:45am. i didn’t get pay and get my keys until 9:45am More

Waiting room is congested and dirty. Service didn’t include the car wash. Reception was outstanding and efficient. Service didn’t include the car wash. Reception was outstanding and efficient. More

Discrepancy with what I had requested (free oil change that came with lease agreement), versus what I received (oil change + "customer requested wheel alignment"). I'm not embarrassed to admit that I woul that came with lease agreement), versus what I received (oil change + "customer requested wheel alignment"). I'm not embarrassed to admit that I wouldn't even know to ask for that and explained as much! Tony blamed automated service scheduling, yet I explained that I had spoken to a live person and email confirms requested oil change with no mention of wheel alignment. Tony said there was nothing he could do, despite my questions and confusion. Calls have not been returned after messages left with Lucas for service managers to please reach out and via customer service survey. I just want to understand how this happened...it's not even about the money. I feel taken advantage of and my trust in this service center has been lost. Rating could be improved with a simple call back or explanation. More