Toyota Direct

Amazing service! I usually go to Lexus so I was curious how it would compare. Aside from not having a fancy lounge when you pull in, it was as good if not better. I usually go to Lexus so I was curious how it would compare. Aside from not having a fancy lounge when you pull in, it was as good if not better. Parriss (sp) was exceptional!! Super friendly and courteous and went above and beyond even recommending to NOT do a brake job yet! The courtesy shuttle driver was even extremely nice. Sorry I forget his name. Had they done the brake job I would have saved close to $300 compared to Lexus doing the work. Same OEM parts too. I will be going back. More

Excellent work and great job for your team and also quick appointment for service and not too long waiting to lounge. It’s great fun. appointment for service and not too long waiting to lounge. It’s great fun. More

Friendly team, answers all questions. I wasn’t waiting too long to complete my services. Clean! I wasn’t waiting too long to complete my services. Clean! More

They gave me a hard time when they messed up my rim and tire when I sent my car for a tire rotation. I had to use the spare tire for a whole week before they replaced it. Driving on the freeway was not sa tire when I sent my car for a tire rotation. I had to use the spare tire for a whole week before they replaced it. Driving on the freeway was not safe at all More

Tank you very much for you helping mi to fix my car god bless all bless all More

Fast write up ,and excellent communication and great price ! Amenities are great also ,nice facility! price ! Amenities are great also ,nice facility! More

Took my highlander in for an oil change and also had a wheel alignment. Discovered a small but deep gouge on the driver side door handle. Door was open inside dealership so did not notice until I arrive wheel alignment. Discovered a small but deep gouge on the driver side door handle. Door was open inside dealership so did not notice until I arrived to my destination I saw the damage when I was touching the handle to lock it. Called and explained the situation. Received a call back and was told damage appeared to be there on a video, I know it was not so I ask to see the video. I received a call from the manager and she explained video was blurry so agreed to repair. When scheduling I was told they would need my car 24 hours. I explained we only had one car since we are retired and my husband no longer drives. I was told I would have to pay for the rental. I have declined not to have them do the repair and told the manager last time I had an oil change there they had oil on my steering wheel and seat which got on my clothes. When arriving I told Lilly about my last experience and ask her to make sure they did not leave oil behind which she did. Bottom line we won’t be back for service or to purchase a new Highlander. For future service I have been referred to a place who does great work and is fair by a good friend. I will be spreading the word about poor service. More

They were great to work with for the issues we had. Tony went above and beyond for my son to be safe on the road. Tony went above and beyond for my son to be safe on the road. More

I had a scheduled 5000 service appointment (10:00 am)which was only a tire rotation. I did not get my truck back until 12:00.. I was not happy. am)which was only a tire rotation. I did not get my truck back until 12:00.. I was not happy. More

Oil change took about an hour. The waiting area was stock with complimentary food and hot beverages. The waiting area was stock with complimentary food and hot beverages. More