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Toyota Direct
Columbus, OH
2,163 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,163 reviews
May 22, 2026
Dealer inspection no one is actually checking it throughly. They check all boxes ok. It’s not any different than getting oil change at VALVOLINE… why waste time to go through dealership it’s a sweat throughly. They check all boxes ok. It’s not any different than getting oil change at VALVOLINE… why waste time to go through dealership it’s a sweat shop. More
by bilal.2.osu
Verified CustomerEmployees Worked With
Margarita
May 21, 2026
They were reassuring and understanding of my needs and concerns and they listened. They were extremely helpful. I really appreciated that. concerns and they listened. They were extremely helpful. I really appreciated that. More
by aross4722
Employees Worked With
May 20, 2026
They have good time management, teamwork and respectful while dealing with customers. They are very hospitable provide refreshments for their customers while dealing with customers. They are very hospitable provide refreshments for their customers More
by oyoyacarol
Employees Worked With
I don't know them by name
May 19, 2026
Ana stayed late so we could pick up the car after 8:00 PM on Friday after our waiter was slow to get us out of the restaurant. I very much appreciated her willingness to accommodate us on a Friday night!! on Friday after our waiter was slow to get us out of the restaurant. I very much appreciated her willingness to accommodate us on a Friday night!! More
by cdurst
Employees Worked With
Ana
May 13, 2026
My sales man Kalid was awesome to work with , price was good, very easy process good, very easy process More
by bowhunterohio
Employees Worked With
May 12, 2026
Number one I good business company and Toyota is the best car to drive and good customer service car to drive and good customer service More
by wardherenuuro
Employees Worked With
May 12, 2026
Very satisfied only there for an hour. No complaints and the waiting room was very nice. No complaints and the waiting room was very nice. More
by nay
Employees Worked With
May 11, 2026
Evan provided me with some of the best customer service i've seen lately. He went above and beyond what what be expected of someone in his position. I really felt like his overall goal was to provide me wi i've seen lately. He went above and beyond what what be expected of someone in his position. I really felt like his overall goal was to provide me with excellent customer service. More
by parsley34
Employees Worked With
Evan
May 11, 2026
Mindy is fine however Jeremy who I also have been dealing with is a rude obnoxious person who thinks everyone is an idiot. with is a rude obnoxious person who thinks everyone is an idiot. More
by donyontz
