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Toyota Direct
Columbus, OH
2,245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,245 reviews
July 04, 2026
I had a great experience at Toyota direct. Everyone I spoke with was professional and worked with me to make sure we got the best deal and left with a brand new car. Everyone I spoke with was professional and worked with me to make sure we got the best deal and left with a brand new car. More
by justinstreitenberger
Verified Customer
July 04, 2026
I switched dealers after 40 years… and I am sorry I waited so long. Toyota Direct has been great! They respond quickly to questions, give honest answers and are really nice to work with! waited so long. Toyota Direct has been great! They respond quickly to questions, give honest answers and are really nice to work with! More
by rswc90
July 04, 2026
Mindy was an absolute pleasure to work with. I will definitely request when I schedule again. I will definitely request when I schedule again. More
by julana77
Employees Worked With
July 04, 2026
It took, 2 hours to change a tire. That is too long a wait. The guarantee process may have been the problem That is too long a wait. The guarantee process may have been the problem More
by dhuelsma
Employees Worked With
July 04, 2026
Everyone was super professional, nice, and helpful. Dealership was clean as a whistle, & very comfortable until services are complete. Dealership was clean as a whistle, & very comfortable until services are complete. More
by kbdafoxx
Employees Worked With
July 03, 2026
Toyota Direct is where I purchased my vehicle, and they have done only the best work for me over the last 11+ years. I am not a “Sometimes” or “No other option” type of customer. I believe customer loyalty have done only the best work for me over the last 11+ years. I am not a “Sometimes” or “No other option” type of customer. I believe customer loyalty and a business’s appreciation of loyal patronage is a two-way street built upon the quality of work, treatment of customers, and patronage loyalty that create the conditions for a want to return vice the opposite trapped feeling of no other options. More
by tylertrippier
Employees Worked With
Jacob Handlin
July 02, 2026
Quinton Stewart was very helpful to us in seeing that we got what we were looking for. The purchase was smooth and easy. Andrew Mettle took care of the finance end of it. This was a great experience and we got what we were looking for. The purchase was smooth and easy. Andrew Mettle took care of the finance end of it. This was a great experience and we look forward to our next new car purchase. More
by freefall92456
Employees Worked With
Andrew Mettle
July 02, 2026
This dealership has a Great service team, good timely communication and commitment to excellence! Thanks for all you do!!! communication and commitment to excellence! Thanks for all you do!!! More
by jeannem2
July 02, 2026
Beautiful dealership. Service are is wonderful. They are quick and clean on both the sales end and the service end. Service are is wonderful. They are quick and clean on both the sales end and the service end. More
by dustinshs
Employees Worked With
July 01, 2026
The dealership is always clean and welcoming. The issue i have is not wiping down the frame after an oil change. We need them to wipe down the frame to avoid staining garage floor. The issue i have is not wiping down the frame after an oil change. We need them to wipe down the frame to avoid staining garage floor. More
by mh2242
