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Toyota Direct
Columbus, OH
2,465 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,465 reviews
September 16, 2026
Да, исправляю: Lily was absolutely amazing! She took care of both my Toyota Camry and Toyota Grand Highlander, and everything was handled professionally and on time. She was very friendly, help She took care of both my Toyota Camry and Toyota Grand Highlander, and everything was handled professionally and on time. She was very friendly, helpful, and made the whole service experience easy and stress-free. She kept everything organized and made sure the work was done properly. Toyota Direct is lucky to have her. Thank you, Lily! More
by Kadievmurtuzali
Employees Worked With
Lily
September 16, 2026
They are Helpful and friendly. The only issue is my problem is still not resolved The only issue is my problem is still not resolved More
by Connie51953
Verified CustomerSeptember 16, 2026
I recently purchased a new vehicle from Sal @ Toyota Direct and had an extremely positive experience not only with him but also with the Finance Dept. I had lots of questions and he patiently answered a Direct and had an extremely positive experience not only with him but also with the Finance Dept. I had lots of questions and he patiently answered all of them. I wanted a very specific van and expected to wait for it but Sal and Toyota Direct found what I wanted and got it to me fast! More
by Cindy
Employees Worked With
Salahuddin
September 15, 2026
I think being asked to rate the dealer with 2 different websites (campus and dealer rater) is stupid. I already gave an outstanding rating in the other review. Get this fixed. websites (campus and dealer rater) is stupid. I already gave an outstanding rating in the other review. Get this fixed. More
by mtkricci
Employees Worked With
Other Employees :
Lily - not listed above. No clue who Kayna but there is no do not remember on this list.
September 15, 2026
Liked her upbeat personality. She saw welcoming, friendly and informative. She explained the bill when service was completed. She saw welcoming, friendly and informative. She explained the bill when service was completed. More
by beltjane
Employees Worked With
September 15, 2026
Chris Grossman was very helpful and knowledgeable about what needed to be done and very good to work with what needed to be done and very good to work with More
by Clay A
Employees Worked With
September 15, 2026
Mindy was great; she's a real asset in such a role! The wait was much longer than usual, but it was super busy for being so early. Service was great, as usual. The wait was much longer than usual, but it was super busy for being so early. Service was great, as usual. More
by jennbarr78
Employees Worked With
September 15, 2026
Very professional environment, fast and easy service. Updated appropriately and on time, wait time was expected with how busy it gets. Expectations met Updated appropriately and on time, wait time was expected with how busy it gets. Expectations met More
by Bigja
Employees Worked With
Jake Handlin
September 13, 2026
I've been coming to this dealership for the last couple years and have not had a bad experience. Started coming for service for my previous car and ended up buying a new one here. Everyone has been helpful years and have not had a bad experience. Started coming for service for my previous car and ended up buying a new one here. Everyone has been helpful and friendly and I believe trustworthy. Parris in Service and Jeff in Sales were great. More
by Linda
