Toyota Direct

Untrustworthy Business I was told the car would be waiting for me when I got there only to find out that the car was sold 10 minutes before arrived. I could not believe thi I was told the car would be waiting for me when I got there only to find out that the car was sold 10 minutes before arrived. I could not believe this! So I spoke with a sales rep on a Saturday afternoon and he seemed very reasonable and customer focused. I told him that I had cash in hand for a 2016 used vehicle that i could pick up the next day. I text the sales rep before I left Dayton to come get the vehicle in Columbus, about a 75 minute drive. The sales rep text me back when I was 10 minutes away from the dealership saying that someone else was test driving it and they had first right to the vehicle. So I show up at the dealership and the sales rep did not care one bit that he was losing a sale from me to one off is coworkers. I waited 90 minutes at the dealership to find out that the car was purchased and was speechless. I spoke with the manager and he didn't care either! I couldn't believe how truly bad this experience was. I wouldn't recommend this dealership anyone! They don't care about anything but their bottom line. This dealership has zero credibility in my books and will make sure that I let all of Columbus friends know. More

Used car Ran my credit and I was approved. They would not hold a car for me for 2 hours until I was able to get there. The dealership is 120 miles from my hous Ran my credit and I was approved. They would not hold a car for me for 2 hours until I was able to get there. The dealership is 120 miles from my house. More

TPM sensor replacement - cost more than 2 tires! I brought my 2010 Corolla in because one of my TPMS was malfunctioning. The person that checked me in told me it was a 90.00 diagnostic fee, but that I brought my 2010 Corolla in because one of my TPMS was malfunctioning. The person that checked me in told me it was a 90.00 diagnostic fee, but that should about cover the cost of replacing one of the TPM sensors. I said go ahead, and he told me they would let me know cost before work began. I was shocked to hear the price they wanted to charge me was 3 times what I was lead to believe - 270.00, for one sensor replacement. I can buy 4 of them online for 150.00. So now I can spend 90.00 for nothing, or 270? Fortunately, I peeved the service guy off, by suggesting he was ripping me off because I was a lady - and he decided they would refuse to do the work (that was probably already done by this time). So he 'only' charged me 34.00 of the 90.00 and put my old sensor back on. The next day we called two different toyota dealerships and Firestone and were quoted the following different prices for the same work: 226.00, 197.00 and 107 at Firestone. Yea, I believe Toyota Direct was ripping me off!!! More

xxxxxxxx The salesman, Nathan Weekes, straight up lied to my face. I was told the dealership prices its cars below or at Kelly blue book values. The salesman r The salesman, Nathan Weekes, straight up lied to my face. I was told the dealership prices its cars below or at Kelly blue book values. The salesman refused to take even a dollar off the price of the car do to "competitive pricing". After making the purchase, I looked up the value of my new car and realized I overpaid for the car. I confronted the dealership and the salesman and both had no explanation to why they lied. Find a different dealer for your next car purchase. Toyota Direct are liers More

Used Car Sales Man Pushy, aggressive and lack of patience. The worst car purchasing experience I have ever had. We usually purchase our cars at Toyota West where we have always had a pleasant experience.I deci The worst car purchasing experience I have ever had. We usually purchase our cars at Toyota West where we have always had a pleasant experience.I decided to bring a family member to purchase their first car. They wanted a specific car at Toyota Direct so we went. I never have felt rushed into buying a car. He was aggressive and pushy. Especially rushing us to "sign papers" and asking a number of times "What's the problem?" when we wanted more time to decided. Regardless if it was on a Saturday two hours before closing, no customer should ever feel like we are on "their time" when they are making a huge financial purchase. There is always tomorrow to complete a deal! Terrible first experience for someone who is purchasing a car for the first time at a dealership. I suggest some type of hospitality training so that he can better reflect Toyota Direct. More

Stellar Customer Service Joshua Spalding helped me to get a replacement bulb for my right front headlight...and I got a complimentary car wash. A gentleman from the sales cen Joshua Spalding helped me to get a replacement bulb for my right front headlight...and I got a complimentary car wash. A gentleman from the sales center gave me some diy tips for my headlights and both guys went out of their way to be helpful. More

Horrible customer service Sales rep lied in regards to the legality of selling a vehicle with an open safety recall. Treated me with utter disrespect and talked to me as if I w Sales rep lied in regards to the legality of selling a vehicle with an open safety recall. Treated me with utter disrespect and talked to me as if I was stupid. Then spoke with the sales manager Drew who was also very disrespectful, treated me as if I was stupid and just tried to brush off the issue as If it didn't matter. You can not sell a vehicle with a safety recall, especially in regards to an airbag. The overall experience was horrible and we walked out feeling as if we didn't matter as customers. Would not reccomend anyone to go to this dealership. Horrible horrible horrible. More

Unacceptable customer service standards Poor customer service especially from the finance dept. I cancelled my warranty on the car a week after I purchased it, Jonathan told me I'll see the Poor customer service especially from the finance dept. I cancelled my warranty on the car a week after I purchased it, Jonathan told me I'll see the reimbursed money in my account and this was in August. I didn't see anything so I called and spoke with Brittany Simonelli on 8/23/16 she said she doesn't see my name so if I cancelled it then it is cancelled. To me that wasn't enough assurance cuz I still haven't been reimbursed so I drove to the office and spoke with her. I got a copy of an email between her and Maggie Lawson explaining that august business does not get remitted until next month which is September. I called 9/6/16 and spoke with Kyle who told me the cancellation was delayed but it has been taken care of. I have called Brittany Simonelli on 9/13/16, 9/14/16 and 9/15/16 and leave her a voice messages for an update on the cancellation but she hasn't called me back neither have I been reimbursed. On top of it the car didn't come with floor mat and spare key I went back to ask about them and they told me the didn't come with them. This is my first and last time going to Toyota Direct to purchase a car. Poor customer service especially from the finance dept. I cancelled my warranty on the car a week after I purchased it, Jonathan told me I'll see the reimbursed money in my account and this was in August. I didn't see anything so I called and spoke with Brittany Simonelli on 8/23/16 she said she doesn't see my name so if I cancelled it then it is cancelled. To me that wasn't enough assurance cuz I still haven't been reimbursed so I drove to the office and spoke with her. I got a copy of an email between her and Maggie Lawson explaining that august business does not get remitted until next month which is September. I called 9/6/16 and spoke with Kyle who told me the cancellation was delayed but it has been taken care of. I have called Brittany Simonelli on 9/13/16, 9/14/16 and 9/15/16 and leave her a voice messages for an update on the cancellation but she hasn't called me back neither have I been reimbursed. On top of it the car didn't come with floor mat and spare key I went back to ask about them and they told me the didn't come with them. This is my first and last time going to Toyota Direct to purchase a car. More

review Bought a car here a year ago. Had a problem with buzzing behind the dash. Staff worked to get it fixed and make it right with me. Bought a car here a year ago. Had a problem with buzzing behind the dash. Staff worked to get it fixed and make it right with me. More

Melvin is Terrific After our car was totaled in an accident we were in need of a car quickly, but were not sure what to buy. We were certainly not sold on a Toyota when After our car was totaled in an accident we were in need of a car quickly, but were not sure what to buy. We were certainly not sold on a Toyota when we came to Toyota Direct. Melvin was a calm and steadfast influence, helping us see what we were looking for and how we might find it. He did not "sell," but rather informed and supported our thought process. He is kind and honest--I could ask for nothing more. And I absolutely love my Highlander. More