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Toyota Direct
Columbus, OH
2,397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,397 reviews
August 22, 2026
Time to service is a consistent issue. I SCHEDULED an oil change for 4:40 pm. It took two hours for them to complete the oil change! This was not a drive up service, but a scheduled appoin I SCHEDULED an oil change for 4:40 pm. It took two hours for them to complete the oil change! This was not a drive up service, but a scheduled appointment! This has happened EVERY time my wife or I have gone there for service. We live an hour away, so all together, this was 4 hours out of my day just to change the oil. Unacceptable! They overbook worse than a doctor’s office! Again, this was NOT a one time issue, but a consistent problem. It really makes me regret getting the pre-paid service agreement at purchase. I’d rather pay Jiffy Lube! More
by tschiraldi
Verified CustomerEmployees Worked With
August 22, 2026
I have continued to come because: 1. When I call for ANY type of car maintenance (emergency or complete) and request for same day service, I have ALWAYS been. accommodated. 2. The Fr When I call for ANY type of car maintenance (emergency or complete) and request for same day service, I have ALWAYS been. accommodated. 2. The Friendly/professional staff. 3. I appreciate the variety of refreshments & clean accommodating environment.. 4. Becahse i have purchased tires in the past, I appreciate the perks received regarding tire service related to my maintenance appointments.. More
by leemona94
Employees Worked With
Charles Hessel
August 22, 2026
This place did not call me when the work was done. I called several times to see if it was ready but I kept getting directed to a full mailbox. I called several times to see if it was ready but I kept getting directed to a full mailbox. More
by Someone
Employees Worked With
I'm not sure who was taking my car - they did not give me a card
August 22, 2026
Ashiqur Rahman made the entire experience effortless with his research to match our needs and present every option available and was the best car salesman we have ever dealt with making the car buying experi his research to match our needs and present every option available and was the best car salesman we have ever dealt with making the car buying experience a great one. More
by dbarnes599
August 21, 2026
She was very nice to me and my little daughter - gave her pen and paper to scribble and gave her lollipop as well. Greeted us with smile :) pen and paper to scribble and gave her lollipop as well. Greeted us with smile :) More
by AB
Employees Worked With
August 21, 2026
It’s was good, and the team so kind, polite. I was satisfied for the service. I was satisfied for the service. More
by nerlynedieujuste664
Employees Worked With
August 21, 2026
If I had other options close by I work recommend them to US dealership. I've had probably since I first bought the vehicle with the finance department and they always are trying to upsell me up some other m US dealership. I've had probably since I first bought the vehicle with the finance department and they always are trying to upsell me up some other maintenance item that I don't need. Also, they're alignment price that they're not in line with other places like you to to get it done. That's good More
by Badseed
Employees Worked With
No idea the persons name
