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Toyota Direct

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.2
2,149 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 2,149 reviews

April 29, 2026

The service setup is very nice, clean, and well kept. All the staff are very courteous. I'm happy with my experience there. More

by dustinshs
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 29, 2026

Parris was amazing. Very kind and professional. He took care of me and made me feel like I was important despite being at 99,000 miles. They did not fill my fluids. My a More

by a.rehl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parris Hampton (started with h)
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April 27, 2026

Great customer service, well helpful. In and out without scheduling an appointment.Thankful for my Toyota rep and technicians More

by nthny.clftn
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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April 27, 2026

What Others Say Excellent service, timely, courteous, friendly environment, relaxing, nice people at the front desk, More

by dlstemen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parris
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April 27, 2026

The team there was helpful, knowledgeable, and pretty quick with my service. I always leave Toyota Direct with a positive experience. More

by apwalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 27, 2026

Lack of communication. Never answered phone. Incomplete work, they didn’t even put my car back together completely More

by chris_such
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isatou Jahateh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
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April 27, 2026

Good tire service. But the tpms installation quote is too much. Dealer service needs to compare the outside price as well. More

by sureshshivam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Grossman
2.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2026

Excellent service, timely, courteous, friendly environment, relaxing, nice people at the front desk, and with great coffee and chocolate drink. More

by mdornoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2026

Tony was wonderful, very efficient and great follow-through. Will look into purchasing tires here again. More

by kejm4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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April 24, 2026

Thank you to Jason for your support and knowledge with my reoccurring truck issue that is now in the hands of Toyota. Appreciate your help with the vehicle. More

by franrocco2
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Culver
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