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Toyota Direct

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.2
2,601 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 2,601 reviews

October 29, 2026

Toyota has excellent leadership that values teamwork, respect, safety, and continuous improvement. The management team provides good guidance, encourages employees to do their best, and creates a positiv More

by bmamadoudioulde317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2026 -

Toyota Direct responded

Thank you for your positive feedback about our leadership and teamwork! We appreciate your recognition of our commitment to quality. - Toyota Direct

October 28, 2026

Always take good care of my car. Very pleasant attitude will definitely come back when I decide to get another car More

by Elena burns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
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Oct 28, 2026 -

Toyota Direct responded

Hi Elena! We love to hear that you can depend on our team for top-notch service! Thank you from everyone at Toyota Direct!

October 28, 2026

Charles was great at explaining all services required for my Prius . Car was done in less than an hour . More

by Pubirona67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2026 -

Toyota Direct responded

Hi Pubirona67, we're glad to hear Charles took great care of you and had your Prius ready to go so quickly! Thanks for choosing Toyota Direct!

October 27, 2026

Great service! The work was completed in a timely manner, the lounge was excellent, and the customer service was outstanding.” More

by alshamrookh
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2026 -

Toyota Direct responded

Thank you for sharing your fantastic feedback about our hardworking team, lounge, and service at Toyota Direct! Your words made our day. We look forward to serving you again! Drive safe!

October 27, 2026

Lilly was my service rep. She made the entire process easy and didn’t push unnecessary costs or services down my throat like I’ve had done in the past. More

by allenritchie1793
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilly
Print
Oct 27, 2026 -

Toyota Direct responded

We are thrilled to hear that Lilly made your service experience smooth and pressure-free. Thank you for choosing Toyota Direct and sharing your feedback!

October 27, 2026

Had my oil change done at Toyota Direct and had a great experience. The service was super quick, and everyone was very friendly and professional. I was in and out faster than expected. Highly recommend! More

by omartindale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 27, 2026 -

Toyota Direct responded

We love to hear you were in and out so efficiently with our team! Thank you for choosing Toyota Direct and for sharing your support with us. See you next time!

October 26, 2026

I had Ashiq as my salesman and he helped me beyond what I could imagine. More

by Rocko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Doddroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashiqur Rahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 26, 2026 -

Toyota Direct responded

Thank you for stopping by to leave Toyota Direct a wonderful review!

October 26, 2026

I was able to schedule an oil change online, arrived for oil change the day of scheduling, and everything went smooth. More

by Sky2blue20022002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name but he was very helpful. It was 2 guys
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Oct 26, 2026 -

Toyota Direct responded

Thank you for sharing your feedback about your recent oil change experience with us. We appreciate your business and hope to see you again at Toyota Direct!

October 25, 2026

Great team. Great hours. Very competent and well informed team. Taught me something I was not aware of. We’ve had the car for 4 years!! More

by don.mccormick01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not write down his name.
Print
Oct 25, 2026 -

Toyota Direct responded

Thank you for sharing your review! We appreciate your business and hope to see you again at Toyota Direct! Please let our team know if you need anything else!

October 25, 2026

The staff are helpful whether I have an appointment or not. They also accommodate my walking challenge. Parris has been helpful to me during several visits. More

by raqdc1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parris, Service Dept.
Print
Oct 25, 2026 -

Toyota Direct responded

Thank you for sharing your positive feedback about our team and Parris! We are always here to help at Toyota Direct and we look forward to welcoming you back in the future!

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