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Toyota Direct

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.2
2,465 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 2,465 reviews

September 13, 2026

The communication was excellent, great people and easy to navigate process. All questions are answered More

by Shirin Abdullaeva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malek Abed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Snow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2026 -

Toyota Direct responded

Shirin, feedback like this makes our day! We are thrilled that you had a seamless and informative experience with our team. Thank you for choosing Toyota Direct and for sharing your support!

September 12, 2026

Always have had a good experience. I’ve dealt there since 1980. All the sales and maintenance people have been great. More

by tlm4591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2026 -

Toyota Direct responded

Thank you for your continued trust in our team since 1980! We appreciate your business and look forward to serving you for many more years to come! - The Toyota Direct Team

September 12, 2026

They got me in and got the job done quickly without a hitch. I'm sure I'll be back soon More

by Stevenwchase28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2026 -

Toyota Direct responded

It makes us so happy to see positive reviews. Thank you from all of us at Toyota Direct!

September 11, 2026

Mr Brent was very helpful Enjoy seeing him Thank you Will return for followup work when due More

by middletonmilner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Brent
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Sep 11, 2026 -

Toyota Direct responded

This is a fantastic review! Thanks from the entire team at Toyota Direct.

September 11, 2026

This was a pleasant experience. Kind, professional people, a large and welcoming waiting area, and enough information so that I felt confident of the work being done. More

by phillipswhitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 11, 2026 -

Toyota Direct responded

We are so glad you enjoyed your experience! Thank you for choosing Toyota Direct and for sharing your feedback.

September 11, 2026

Having your car serviced here is never easy, I never get clear answers or updates More

by amada21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of advisor name
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Sep 14, 2026 -

Toyota Direct responded

We strive to deliver the best service for our customers, and it is disappointing to hear that we missed the mark. If you're willing to give us another chance, I want to see what I can do to earn back your business. Please reach out to me when you have a moment. Thank you, Paul Sayre - Service Manager - 614-476-1979

September 11, 2026

Jeff was fantastic! He was helpful and there was no pressure at all. He was informative and let me drive my vehicle home to show my wife. Jeff and Dee (sales manager) ma More

by Loui Susi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Walden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kazee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dariush (Dee) Nabavi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2026 -

Toyota Direct responded

Loui, it's fantastic to hear you had a no-pressure, informative experience with Jeff and Dee. We’re genuinely grateful for your feedback, and thank you for choosing Toyota Direct. Enjoy your new car!

September 10, 2026

Excellent service! Kalid was helpful, friendly, and met all of our needs. Our car buying experience ended up being very smooth and enjoyable. Five stars! More

by jwilaputra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kalid Salih
Print
Sep 11, 2026 -

Toyota Direct responded

We’re really happy to hear Kalid took such great care of you and your family! Thank you for choosing Toyota Direct and for sharing your awesome feedback. Congratulations and safe travels!

September 10, 2026

Everyone was super helpful, personable, and attentive. A smooth, easy, and simple process to getting things taken care of. More

by Justin Burwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 10, 2026 -

Toyota Direct responded

Hi Justin, it's fantastic to hear that our team was helpful and made the process smooth and easy. Thank you for choosing Toyota Direct!

September 10, 2026

Always a great experience working with the team at Toyota Direct. We appreciate the straight forward honest approach, which makes for a stress free leasing process. More

by Liz Toure
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malek Abed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fadi Hamid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 10, 2026 -

Toyota Direct responded

Liz, we're so glad to hear you had another great experience with our team at Toyota Direct. We appreciate your kind words and look forward to serving you again! Safe travels!

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