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Toyota Direct
Columbus, OH
2,245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,245 reviews
July 01, 2026
They always provide the best service. They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction. They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction. More
by jjrodock
Verified Customer
June 30, 2026
My purchase was an easy smooth process. I had been a 25+ year Jeep loyal buyer. My 2026 Jeep was a nightmare with the dealer having it 10 weeks out of the three months I had issues. I love I had been a 25+ year Jeep loyal buyer. My 2026 Jeep was a nightmare with the dealer having it 10 weeks out of the three months I had issues. I love my new Toyota Grand Highlander and will never go back to Jeop again. More
by srleach54
Employees Worked With
June 29, 2026
Mindy was excellent, she was helpful and professional. She is honest and explained my needs. I would recommend her to others She is honest and explained my needs. I would recommend her to others More
by mejane43230
Employees Worked With
June 27, 2026
Great customer service, they are always looking for ways to assist and are always willing to accommodate for the client. to assist and are always willing to accommodate for the client. More
by 007manaba
Employees Worked With
June 27, 2026
I got done a recall. Couple sensors got changed. They did a great job. They really take care of me. That’s why I love to bring my car to the Toyota direct in Columbus Ohi Couple sensors got changed. They did a great job. They really take care of me. That’s why I love to bring my car to the Toyota direct in Columbus Ohio. Thank you so much to the gentleman who helped me out. More
by regino antonio rodriguez ulloa
June 27, 2026
Caleb and Lily were very efficient and helpful on why my passenger front floor was wet and addressed the issue quickly and thoroughly the day before our vacation. Thank them both for all their help. passenger front floor was wet and addressed the issue quickly and thoroughly the day before our vacation. Thank them both for all their help. More
by lindasully64
June 27, 2026
This dealership is quick and efficient. They got me right in and Jake got started on my car. They were done in 45 minutes with my first 5000 mile service. They got me right in and Jake got started on my car. They were done in 45 minutes with my first 5000 mile service. More
by troygates1976
Employees Worked With
Jake
June 27, 2026
She was very helpful and explained everything. All needed services were completed in a timely manner. All needed services were completed in a timely manner. More
by markdebrock
Employees Worked With
June 26, 2026
There was no communication on how long my car would be in so we waited an hour then were told we could go home and they would call me. This is my 2nd experience with service. Both times it took seemingly way so we waited an hour then were told we could go home and they would call me. This is my 2nd experience with service. Both times it took seemingly way too long and updates and communication were nonexistent. More
by susan48
Employees Worked With
Jacob
