Toyota Direct

I am very pleased with the service I received and the help in purchasing A new battery and four tires. help in purchasing A new battery and four tires. More

Chris Sanker always does an amazing job. On all of our vehicles! I always recommend him to our family and friends. Great job! On all of our vehicles! I always recommend him to our family and friends. Great job! More

I recently took my daughters 25 Corolla in to get dashboard usbc charger port fixed. I spent 2.5 hrs on a Saturday morning waiting only to come home and it’s not fixed. dashboard usbc charger port fixed. I spent 2.5 hrs on a Saturday morning waiting only to come home and it’s not fixed. More

I appreciate their diligence in identifying service that is due, this is a 9 year old low mileage vehicle so some things had been missed by previous dealership. The car did still make a rattling sound when is due, this is a 9 year old low mileage vehicle so some things had been missed by previous dealership. The car did still make a rattling sound when I left the dealership, which was the reason for me bringing it in. I took it to my independent mechanic later in the week and at first we had trouble recreating the noise with someone sitting on the passenger side but when the passenger sat behind the driver it was audible again, most likely an axel which isn’t urgent. At least we know what it is More

Long time Toyota Direct customer. Went in for 30K recommended by Toyota scheduled service for my Tacoma. Service representative treated me like I was a fool, and tried to up-sale to m Went in for 30K recommended by Toyota scheduled service for my Tacoma. Service representative treated me like I was a fool, and tried to up-sale to me obviously unnecessary services. When I decided against them, they didn’t do the normal service process…no video multipoint vehicle inspection, couldn’t confirm the work they had completed (replacing air filters), when asked and then wrote on my paperwork in red “denied maintenance services” in an attempt to shame me or insinuate I wasn’t doing what I should for my vehicle. I found later in the digital service record that several possible serious issues thy has marked in red…low coolant level, low brake fluid reservoir…and hadn’t said anything about them to me before I left. Were these things addressed? I don’t know? To top it off they put an oil change sticker on my window that shows to change again in 5k miles…which is not what Toyota recommends…which is 10k miles with full synthetic oil. More

always perform great works, explain well and keep me updated on progress. will return for additional service as needed. updated on progress. will return for additional service as needed. More

Took a bit longer than expected. ...over an hour for oil change and tire rotation. ...over an hour for oil change and tire rotation. More

The service manager informed me of a warranty that was in effect, made special effort to find parts, and completed the repair within a week with no charge! effect, made special effort to find parts, and completed the repair within a week with no charge! More

Was misquoted a very high price for a feature my car didn’t have. Even after correcting that mistake, cost of the repair was twice what I had expected. didn’t have. Even after correcting that mistake, cost of the repair was twice what I had expected. More

Cliff was great with taking care of all my questions and concerns the service was super smooth thanks. concerns the service was super smooth thanks. More