Mindy Hill

Great service and advice. Mindy was very helpful with suggestions on how I go about my service moving forward, since I only put 6,000 miles on it per year. Mindy was very helpful with suggestions on how I go about my service moving forward, since I only put 6,000 miles on it per year. More

by epperjl Verified Customer Verified Customer

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Easy to schedule and friendly employees. Most importantly my truck has the right services performed and any corrections are done correctly the first time. Most importantly my truck has the right services performed and any corrections are done correctly the first time. More

by JEFF23TALBERT Verified Customer Verified Customer

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The service setup is very nice, clean, and well kept. All the staff are very courteous. I'm happy with my experience there. All the staff are very courteous. I'm happy with my experience there. More

by dustinshs Verified Customer Verified Customer

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Great help quick. Got my problem resolved in about 2 hours and fixed an issue I had going on for weeks. Got my problem resolved in about 2 hours and fixed an issue I had going on for weeks. More

by shaw9351 Verified Customer Verified Customer

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Organized, easy, pleasant. We will come back Good job, nice, clean, good refreshments. Thank you We will come back Good job, nice, clean, good refreshments. Thank you More

by brasmus206 Verified Customer Verified Customer

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Mindy is terrific, and Jason has been very helpful too. I was very happy with the latest work (inspection, oil change, and tire rotation), AND it took a long time—almost two hours! I was very happy with the latest work (inspection, oil change, and tire rotation), AND it took a long time—almost two hours! More

by tmicek Verified Customer Verified Customer

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Mindy was not friendly and she let me sit in the waiting area for over an hour when my car was done the whole time. i had to call Dee to come over and magically my car was ready according to Mindy.. I got t area for over an hour when my car was done the whole time. i had to call Dee to come over and magically my car was ready according to Mindy.. I got there at 7:50 and was her first customer my paper said my car was finished at 8:45am. i didn’t get pay and get my keys until 9:45am More

by Ty Caliman Verified Customer Verified Customer

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The dealership left the oil cap off and I didn't realize it until I got home. I had oil all over the underside of my hood and engine. Smoke was coming out of my vents. Called the dealership and they did tak it until I got home. I had oil all over the underside of my hood and engine. Smoke was coming out of my vents. Called the dealership and they did take care of it. Detailed the truck inside and out as well as degreased the engine/everything under the hood which I greatly appreciate. The issue is when my truck was brought back to me there were several scratches on and around the hood that was not there before. One big one at the front of the hood. Brought it to the attention to the gentleman that brought my truck back. He took pictures then said it would be made right. I called the other gentleman that was taking care of me named Kyle and he said he would check in to it and call me in the morning. No one called. I called today and left a voicemail. I am very upset because those scratches were not there before. This brings down my truck value as well. At this point I have decided I will not have any more work done at that dealership because of incompetentcy. The exception would be the recall on the break lines and honesty I wouldn't even trust that. My truck was brand new, beautiful, and pristine before I took it in for that oil change. I do appreciate Toyota trying to make it right with the cleaning and detailing. The lack of communication in regards to fixing the scratches and making this bad situation completely right is really upsetting. I am not the type to go down to the dealership screaming and demanding change. I speak with my actions. I will not buy from that dealership nor have basic service like oil changes etc again even if it's free service. I would rather pay for quality and know the job is done right. I do have documentation pictures and video of this incident. I also had an extended wait time at the dealership waiting for my oil change to be completed. Waiting 2 hours when I had an appointment which is unacceptable. It seems like service was overbooked and that led to the situation in the first place. I suggest looking into better time management for scheduling appointments to avoid this in the future. More

by kimberly711 Verified Customer Verified Customer

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Bought Grand Highlander last year. Now they want $15/mo to keep nav and other options “active”?! Never told us about this! Not OK! Now they want $15/mo to keep nav and other options “active”?! Never told us about this! Not OK! More

by kaynesfam Verified Customer Verified Customer

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Clean facilities and overall efficient. Pleasant employees. Timely with getting in and getting out. Waiting room clean and nice to have snacks available. Pleasant employees. Timely with getting in and getting out. Waiting room clean and nice to have snacks available. More

by kl11191219 Verified Customer Verified Customer

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