Most of my experience has been with the service
department. The staff members are friendly and knowledgeable. They don't try to upsell you and, in fact, try to save you money when ordering parts
department. The staff members are friendly and knowledgeable. They don't try to upsell you and, in fact, try to save you money when ordering parts and providing service. They'll even recommended competent, trusted third-parties for work when it makes sense.
Also, it's easy to set up a service appointment online, and the automated system is good about sending email and/or text message reminders about upcoming appointments with options to confirm, cancel, or reschedule.
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by JM
Service Price Transparency
Jul 29, 2026 -
Toyota Direct responded
Thank you for sharing your experience with our service department, JM! We're glad you found our team to be friendly and helpful. We look forward to serving you again at Toyota Direct.
The customer service and waiting area with drinks and
snacks was very good. I was pleased with the overall experience..
snacks was very good. I was pleased with the overall experience..
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by crumpkc88
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2026 -
Toyota Direct responded
We're happy to hear you had a good experience with our team at Toyota Direct! We hope to see you again!
I've been visiting this dealership since I got my
4Runner, and I'm happy to say they've done an excellent job with my truck.
4Runner, and I'm happy to say they've done an excellent job with my truck.
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by rexwils44
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2026 -
Toyota Direct responded
Thank you for sharing your feedback about your experience at Toyota Direct! We appreciate your continued trust and look forward to serving you and your 4Runner again!
We've never had a bad experience here, communication is
always clear and the service staff are always friendly, and I've never been blindsided by any extra fees or charges.
always clear and the service staff are always friendly, and I've never been blindsided by any extra fees or charges.
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by amann43147
Service Price Transparency
Jul 22, 2026 -
Toyota Direct responded
Thank you for sharing your positive experiences with our team! We truly value your feedback and look forward to serving you again at Toyota Direct. Have a great day!
It was an on-time and smooth appointment and service.
People very kind and responsive.
People very kind and responsive.
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by aaa.abadi
Service Price Transparency
Jul 21, 2026 -
Toyota Direct responded
Thanks so much for the review. We look forward to your next visit to Toyota Direct!
Mindy was an absolute pleasure to work with.
I will definitely request when I schedule again.
I will definitely request when I schedule again.
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by julana77
Verified Customer
Verified Customer
Service Price Transparency
Everyone was super professional, nice, and helpful.
Dealership was clean as a whistle, & very comfortable until services are complete.
Dealership was clean as a whistle, & very comfortable until services are complete.
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by kbdafoxx
Verified Customer
Verified Customer
Service Price Transparency
Beautiful dealership.
Service are is wonderful. They are quick and clean on both the sales end and the service end.
Service are is wonderful. They are quick and clean on both the sales end and the service end.
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by dustinshs
Verified Customer
Verified Customer
Service Price Transparency
They always provide the best service.
They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction.
They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction.
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by jjrodock
Verified Customer
Verified Customer
Service Price Transparency
Mindy was excellent, she was helpful and professional.
She is honest and explained my needs. I would recommend her to others
She is honest and explained my needs. I would recommend her to others
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by mejane43230
Verified Customer
Verified Customer
Service Price Transparency