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Toyota Direct
Columbus, OH
2,213 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,213 reviews
January 17, 2026
Poor communication about services. I asked to assess health of tires. Nothing as far as tire health assessment was printed on my write-up, nor discussed at checkout. I paid for a tire I asked to assess health of tires. Nothing as far as tire health assessment was printed on my write-up, nor discussed at checkout. I paid for a tire repair and the technician said all tires can be taken to 35 psi, I asked to fill them all. Upon leaving, I saw that the repaired tire was taken to 35 but the others weren’t touched. Small things, but annoying when you’re paying dealership prices. More
by steve.beeley
Verified CustomerEmployees Worked With
Unknown
January 17, 2026
Prompt, friendly and courteous service. I will definitely return here for additional services. Best experience I have had at a service center I will definitely return here for additional services. Best experience I have had at a service center More
by laniekearns
Employees Worked With
Chuck
January 15, 2026
He was very friendly and patient. He was able to answer all of our questions. He was able to answer all of our questions. More
by jdbwatts97
January 15, 2026
Reliable service and good customer experience. Waiting room is large with comfortable chairs. Convenient Saturday hours. Waiting room is large with comfortable chairs. Convenient Saturday hours. More
by vicheideman
Employees Worked With
January 14, 2026
Thank you for your no-debate decision to repair our Venza under warranty. It's a happy day when a major problem is resolved without major expense. under warranty. It's a happy day when a major problem is resolved without major expense. More
by teriksen614
Employees Worked With
Service Dept - Isabelle and whoever the technicians were that evaluated and repaired our vehicle.
January 14, 2026
Make sure you know the cost before you have service done . When they ask about doing a service my daughter said yes but wasn't told the price. Obviously she wouldn't of had it done if she knew it was goi . When they ask about doing a service my daughter said yes but wasn't told the price. Obviously she wouldn't of had it done if she knew it was going to be $700. Shame on you for taking advantage of women! More
by Driver 61
Employees Worked With
Charles
January 14, 2026
I had a noise issue and it did not get fixed, I think it got worse. I also have a bed cover that came with the truck and it is leaking very badly, I was told this is normal But it is really bad and I think got worse. I also have a bed cover that came with the truck and it is leaking very badly, I was told this is normal But it is really bad and I think it's defective. This is a $74,000 brand new truck and I expect these issues to be taken care of. I will say that Justin Cottone was very responsive and was easy to deal with. Now I just need my truck fixed. More
by thomas.osif
Employees Worked With
