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Toyota Direct
Columbus, OH
1,444 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,444 reviews
February 16, 2025
Exceptional service. Chris Grossman is extremely knowledgeable and took great care of me. My family needs a reliable resource and they will be my first choice every time Chris Grossman is extremely knowledgeable and took great care of me. My family needs a reliable resource and they will be my first choice every time. More
by HOLLYWOODIMPRINTS
Verified CustomerEmployees Worked With
February 16, 2025
Toyota Direct Service is always courteous, helpful, reliable, punctual, and thoroughly professional. It was a pleasure working with Isatou Jahateh, who kept me informed throughout the process. I will c reliable, punctual, and thoroughly professional. It was a pleasure working with Isatou Jahateh, who kept me informed throughout the process. I will continue recommending Toyota Direct to friends and acquaintainces. Thank you! More
by frank.152
February 16, 2025
It’s was. Good ! I want to say thank you too my buddy Dee end islam Good ! I want to say thank you too my buddy Dee end islam More
by Leni
February 16, 2025
Fast easy convenient buying experience. They gave me an accurate price over phone and I purchased. No discussion about payments or added hidden fees on the price after we agreed on a price. They gave me an accurate price over phone and I purchased. No discussion about payments or added hidden fees on the price after we agreed on a price. More
by lcdobson
February 16, 2025
He was very Efficient, very helpful. Responded very quickly to my text. Gave me his cellphone number in case of any problems. Responded very quickly to my text. Gave me his cellphone number in case of any problems. More
by epryan1984
February 14, 2025
All went very smoothly. Questions asked were promptly answered. All pricing worked out just as promised. Already referred a friend. Good job! Thank you. Questions asked were promptly answered. All pricing worked out just as promised. Already referred a friend. Good job! Thank you. More
by hannahloubroadbent
February 14, 2025
My service took too long & when I wanted to leave & come back the next, the rep at the desk kept making excuses & I was 45 minutes late for work. I go a discount & am not even sure I go everything done I ag back the next, the rep at the desk kept making excuses & I was 45 minutes late for work. I go a discount & am not even sure I go everything done I agreed to. More
by cincy818
Employees Worked With
I’m not sure of her name & never met the mechanic.
February 14, 2025
I was there for almost 6 hours for, what I was told a 3 hour job. Nobody came to explained to me what was going on. After almost 4 hours I finally asked someone what the issue was. The communication was te hour job. Nobody came to explained to me what was going on. After almost 4 hours I finally asked someone what the issue was. The communication was terrible. More
by john_kawa
Employees Worked With
February 14, 2025
This was my first time purchasing Toyota I was expecting quality vehicle and very stressful now because I wast not expecting that I was purchased defective unit, I call Toyota and no result quality vehicle and very stressful now because I wast not expecting that I was purchased defective unit, I call Toyota and no result More
by mahadaj
