Erika Almanza
Erika Almanza at Toyota Direct

Erika Almanza

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.5
75 Reviews
4.5

75 Reviews

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75 Reviews of Erika Almanza

November 06, 2026

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Employee Rating

I buy my Toyota grand highlander 2024 after 1 month all my tires need change and a lot of issues in my car it’s very bad More

by anioscarmeus1990
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Recommend Dealer
No
Nov 10, 2026

Toyota Direct responded

We apologize for the issues you're experiencing with your new vehicle. This is certainly not the experience we expect for our customers. We would like to investigate this further and see how we can assist you. Please contact me at your convenience so that we can address these concerns properly. Thank you, Dee Nabavi - Sales manager - 614-476-1979

October 31, 2026

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All the time I’ll go to dealership for change oil they missed the tire Logo for Toyota and a car for my oil change and broken my stuff and missing big part to change the filter all the time. I don’t know More

by majniabderrahim9
Service Price Transparency
Workmanship
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Recommend Dealer
No
Nov 05, 2026

Toyota Direct responded

I'm truly sorry to hear about the issues you've experienced during your visits for oil changes. We take these matters seriously and would like to make things right. Please contact me so we can discuss this further and find a solution for you. Thank you, Jemarc Marayag - Service Drive Manager - 614-476-1979

October 23, 2026

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it was nice polite. He was friendly know how to talk to Customer. It was wonderful. I’ll give him 10/10. More

by cup3aminata
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Recommend Dealer
Yes
Oct 23, 2026

Toyota Direct responded

We’re glad to know you had a wonderful experience with our team at Toyota Direct. Thank you for your business and for sharing your feedback!

September 18, 2026

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I said two and Doug along with Asa two the order writer and the mechanic that is super job and I highly recommend both Doug and Isa two thank you very much More

by bmart26
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Recommend Dealer
Yes
Sep 19, 2026

Toyota Direct responded

We're delighted to hear Doug, Asa, and the team provided excellent service at Toyota Direct! Thank you for the glowing recommendation and we look forward to serving you again.

September 18, 2026

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Service was good however thermostat in the waiting area was 68 degrees, too cold. Ac should be at 72 degrees. More

by Jallbrig
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Recommend Dealer
Yes

Other Employees Tagged: Maggie Arnold, Chris Grossman

Sep 18, 2026

Toyota Direct responded

We appreciate your feedback about the temperature in our waiting area and thank you for choosing Toyota Direct! See you next time.

September 01, 2026

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I have bought Toyotas from 8 different dealers since 1981. Toyota Direct is the best dealership I've ever dealt with. More

by Robert McKee
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Recommend Dealer
Yes

Other Employees Tagged: Islam Abed

Sep 01, 2026

Toyota Direct responded

Thank you for your loyalty to the brand and for choosing Toyota Direct! We hope to see you again down the road. Safe travels!

August 21, 2026

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She was very nice to me and my little daughter - gave her pen and paper to scribble and gave her lollipop as well. Greeted us with smile :) More

by AB
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Recommend Dealer
Yes
Aug 25, 2026

Toyota Direct responded

Thank you for the kind review! We're glad to hear our team made you and your daughter feel welcome and comfortable at Toyota Direct. We hope to see you back again soon!

August 08, 2026

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Very organized process to get my car scheduled and serviced. The communication was great throughout the process! More

by profspeech
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Workmanship
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Recommend Dealer
Yes
Aug 10, 2026

Toyota Direct responded

We're so glad to hear about your smooth experience at Toyota Direct! We look forward to assisting you in the future.

August 03, 2026

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They took good care of me. I would like to say thank you so much More

by shugrifarah23
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Recommend Dealer
Yes
Aug 05, 2026

Toyota Direct responded

Farah, thanks so much for the 5-star review of Toyota Direct!

July 28, 2026

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Employee Rating

The service appointment went very well. The area is clean and everyone was very friendly and welcoming. More

by shardayljohnson
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 28, 2026

Toyota Direct responded

We're happy to hear everything was spotless and our team was welcoming at Toyota Direct. Your feedback is greatly appreciated!

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