Toyota Direct

This is the 3rd truck / SUV we have bought from Toyota Direct. Couldn't have a better buying experience. I also appreciate how Charles went through all the Toyota entune and navigation controls with my Direct. Couldn't have a better buying experience. I also appreciate how Charles went through all the Toyota entune and navigation controls with my wife, and set up the hands free phone operation as well. We are having some small issues with the 4Runner, but hopefully this next service visit will take care of it. 10 days old and I have already spent 3 hours in the service department due to it pulling to the right while on the freeway. Currently waiting on more parts to come in. They seem to think there is a bad tire making it pull. More

I went to trade in my Scion for a bigger car for my growing family (my husband and infant car seat did not fit well in my Scion XA). I was interested in a lease because of how much value a car loses o growing family (my husband and infant car seat did not fit well in my Scion XA). I was interested in a lease because of how much value a car loses over the 5 years you spend to pay it off, I felt it's not worth buying new to pay 5 years on it to pay it off and then when you're ready for a new one, you start the whole process over. So I went in looking at leases, at first I was interest in the Camery and then I decided a Rav4 was the best option. With my trade in I would put the money down and I wanted $1500 back to help pay some debts, when it came down to it, we owed more on a loan I had on my car than origninally thought and we wouldn't be able to get out $1500 back and I wouldn't be able to get the monthly payment I knew we could afford, these were deal breakers. But the sales general manager got involved and took over as a salesman and worked in our favor. He worker feverishly to get more money back from my Scion and to help get the monthly payment to what we could afford all while getting us our $1500 cash back. He wasn't going to let us leave there without putting us in a new car, he wanted our new family to be safe and he worked very hard to help us. His generosity was far beyond what I've ever experienced. I knew the service center here was amazing, I never knew sales could be just as awesome. I love Toyota Direct and am forever grateful for what he did to help us get in a 2012 Rav4. I'm a Toyota fan for life, but I'm more dedicated to Toytoa Direct now for what they've done for me and my family. More

The sales consultant was very friendly. Spoke to Patti over the phone before I came in. She was very informative about the vehicle and went to great detail to answer my questions before I even came into t over the phone before I came in. She was very informative about the vehicle and went to great detail to answer my questions before I even came into the store. Once I arrived, she and the rest of the staff were very courteous. When I drove off the lot, I felt like I received very good customer service and a very nice new car. More

This was my first time buying a new car and the experience went smooth and easy. Rich was a great help and showed me everything I needed to know. The decision was hassle free and the transaction wa experience went smooth and easy. Rich was a great help and showed me everything I needed to know. The decision was hassle free and the transaction was executed quickly and easy to process. I'd highly recommend Toyota Direct and Rich to anyone looking for a new car. More

By far this has been the best experience we have had searching for a car. Melvin treated us as if we were family! He is extremely patient, kind hearted and full of knowledge. If anyone is seeking to searching for a car. Melvin treated us as if we were family! He is extremely patient, kind hearted and full of knowledge. If anyone is seeking to buy a new vehicle, not only is the CAMRY the best car out there, MELVIN JILES is the best salesman! Again, I would like to THANK him again for all his patience and kindness. :) More

The sales representatives were friendly, honest, attentive & knowledgeable. They quickly addressed any concerns and questions. I highly recommend this dealership, which delivers quality cars & custo attentive & knowledgeable. They quickly addressed any concerns and questions. I highly recommend this dealership, which delivers quality cars & customer care. More

I had been looking for a new car for about a week when I went to Toyota Direct. Malek Abed found the car I wanted and gave me the price I needed right off the bat, there was no negotiating the price, it was went to Toyota Direct. Malek Abed found the car I wanted and gave me the price I needed right off the bat, there was no negotiating the price, it was awesome. He was very polite and got right to business which I appreciated. I will recommend Malek to anyone I know looking for a car. Thank you for everything, I love my new car. More

I apreciated the knowledge of the sales rep (Ivan-not listed above). I had visited several Toyota and Honda dealers and they were not able to answer all my questions, particularly about the web-site. C listed above). I had visited several Toyota and Honda dealers and they were not able to answer all my questions, particularly about the web-site. C More

I cannot begin to express what a joy it has been to conduct business with Toyota Direct and in particular Mr. Charles Caldwell! The professionalism, attention to detail and overall willingness to work conduct business with Toyota Direct and in particular Mr. Charles Caldwell! The professionalism, attention to detail and overall willingness to work with the customer is unsurpassed by any other dealership and Mr. Caldwell is an asset to the dealership! I have given high ratings in the above areas because Charles went above and beyond for me as a customer! It has truly been a pleasure meeting Mr. Caldwell and doing business with Toyota Direct! More

I was impressed buy Charles, his enthusiam and knowledge. He was very pleasant to work with and took time to fully explaine the van's features. We test drove it twice and I was very comfortable with it whe He was very pleasant to work with and took time to fully explaine the van's features. We test drove it twice and I was very comfortable with it when I left the lot. I felt I was dealt with fairly and Charles took the time to work out several lease/purchase options for me. I ended up purchasing the van and I will recommend the dealership (and Charles) highly to my friends and family. More