Toyota Direct - Service Center

Mr. Justin Cottone was friendly and professional. He provided me with an estimate of my wait time until my work would be completed, which is a credit to your organization. The service performed on my ve provided me with an estimate of my wait time until my work would be completed, which is a credit to your organization. The service performed on my vehicle was completed within the time frame he quoted me. More

Rick checked me in and didn’t get back to me about the car. I think it didn’t get the work done e until after I asked someone else to check on my progress car. I think it didn’t get the work done e until after I asked someone else to check on my progress More

This has been my only service center for my 2 Prius's for several years. In recent months I have become somewhat distraught with how they have done. Several examples: - 6 months ago they lost my key FOB and several years. In recent months I have become somewhat distraught with how they have done. Several examples: - 6 months ago they lost my key FOB and had to replace it (at no charge). They found it the next day. This "cost" us extra time in the shop (due to delays), and another trip in to get our other FOB reprogrammed. (We did get a small reduction is the charge for the scheduled service, after I asked for it.) - we have had several tire (purchased at Toyota Direct) issues in the last several months. When taking the vehicle in, I mentioned that the tires were purchased there (within the last 2 years), but they still typically charge me for rotations and a tire replacement (until I complain about it, when they will remove the charge). - on the tire that was replaced (above), the new tire went flat several times overnight after it was installed. (I did catch it everytime and did not drive on it.) Taking it back in, they found that the valvestem needed tightening (which did solve the problem). The dust cap was also missing after the tire was installed, AND after the valvestem was tightened. Come on folks!! - at a recent 5000 mile service I got an oil change. After picking it up I was checking something on their website, and saw a promotion that they were running for the whole month for a reduction in the cost of oil changes...which I realized they did not give me. You would think that they would tell me that they were running a special when I requested the oil change, but I did not get it since I did not ask for it. (Apparently "Service Advisor" does not mean "Service Advocate"...not there to help the customer!) I will probably still use them for service, due to their location, but I feel that I have to really be on top of what they are doing and making sure that I get everything that I can...the Service Advisors are not really there to help me at all. More

Quoted oil change & tire rotation when scheduling appt for 10:30 and out the door by 11:45, however when arriving I was told I was due for additional items and not an oil change and there would not be eno for 10:30 and out the door by 11:45, however when arriving I was told I was due for additional items and not an oil change and there would not be enough time and they could only do my tire rotation. Extremely frustrated since this is not the first time that the people on the phone say one thing, and the service peeps say something different and the timing is not doable. Please provide the phone peeps with the appropriate info, so they can better quote when scheduling so we may better manage our time. More

Always timely on maintenance always courteous to me and from what I see also to other customers from what I see also to other customers More

Very helpful and fimiliar with the process. It was a very smooth process for all the check. It was a very smooth process for all the check. More

This dealership provides excellent service. However, each time I visit I hear about more service that my car (which has never needed any repairs and runs perfectly) really, really needs. This t However, each time I visit I hear about more service that my car (which has never needed any repairs and runs perfectly) really, really needs. This time, I went in expecting to pay $179 for a 30,000 mile check-up and ended up with a $600 bill. More

I got there early. It took me early and was done rather quickly. And everyone was nice It took me early and was done rather quickly. And everyone was nice More

Provided great advice in a friendly manner and kept me updated on needed service. She corrected problem of car not starting even though battery was fine by removing the extra floor mat. I believe her solu updated on needed service. She corrected problem of car not starting even though battery was fine by removing the extra floor mat. I believe her solution will correct the problem. The previous 2 times when I came with 2 layers of floor mats, I was told by other advisors that I need to depress the brake further even though I was depressing the brake as far as I could. I hope that I will be able to get her the next time I have service done. More

I like service for Toyota because my dream and my real vehicle I happened i vehicle I happened i More