Jeremy Rodock

Once you’ve purchased a car from Toyota Direct when you get it serviced at the service department they seem to not care about you anymore. Very unprofessional. get it serviced at the service department they seem to not care about you anymore. Very unprofessional. More

by jayktaniguchi Verified Customer Verified Customer

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Always attentive to the customer needs Wonderful personality. Timely response and very much aware of my concerns personality. Timely response and very much aware of my concerns More

by master_mower Verified Customer Verified Customer

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The car a bought in January has not operated correctly since 2 weeks after a bought it. I could get no one in the whole company to return a call for weeks from your dealership even after leaving messages. since 2 weeks after a bought it. I could get no one in the whole company to return a call for weeks from your dealership even after leaving messages. The Lincoln Aviator is currently at Ricard Ford and has been there Since February 14, the expected cost of repairs are above $17,000 they can not get anyone from your dealership to call them either. also prior to going there i was told by your service department there was another issue which was not true as they never did any testing on the Vehicle while it was there you don't have the computers i found out later after he ttry to have me pay $1600 for what he said was not covered in my platinum extended warranty. I am a disabled Combat Veteran and i live by the codes of Respect, Honesty, and Integrity maybe you employees should practice that. More

by david.corbin Verified Customer Verified Customer

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We brought our 2013 Venza in for an oil change. We mention the loud startup noise. Jeremy immediately knew the symptom. Venza was fixed the first time due to his experience. The team is awesome to We mention the loud startup noise. Jeremy immediately knew the symptom. Venza was fixed the first time due to his experience. The team is awesome to work with. More

by aaronschimming Verified Customer Verified Customer

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Bad overall experience. Left issues unaddressed and still charged too much. Service manager very rude Left issues unaddressed and still charged too much. Service manager very rude More

by Yota Verified Customer Verified Customer

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Trash. This guy was rude, dismissive and unprofessional. He said “I wish we didn’t take this job” referring to the repair i had requested. I brought my car This guy was rude, dismissive and unprofessional. He said “I wish we didn’t take this job” referring to the repair i had requested. I brought my car in for warning lights(which were fIxed) BUT $2000 later, my forward facing camera was pointed to the sky this wasnt an issue when i dropped off the car, but i was instructed to accept this when i left… I regret buying my car from this establishment and wont be using their service department ever again More

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Always a great experience! Very friendly, helpful staff! Will continue to return for future service! Very friendly, helpful staff! Will continue to return for future service! More

by Michael Verified Customer Verified Customer

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$250 for a battery is ridiculous. It should not cost this much to replace a battery. It should not cost this much to replace a battery. More

by malacca_@hotmail.com Verified Customer Verified Customer

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Misdiagnosed, broke down immediately, police tow, transmission failure, $7,000 repair, third week waiting—lost trust. transmission failure, $7,000 repair, third week waiting—lost trust. More

by lovely43230 Verified Customer Verified Customer

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Excellent customer service and professional courtesy and friendly staff with a clean and vibrant atmosphere. friendly staff with a clean and vibrant atmosphere. More

by pdex712 Verified Customer Verified Customer

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