Toyota Direct - Service Center

Great location and committed service advisors that ensure the customer experience is a good one and items are taken care of efficiently. This is an important aspect of buying a new car! the customer experience is a good one and items are taken care of efficiently. This is an important aspect of buying a new car! More

Awful experience. Had to buy one of their batteries in order to have the issue I brought it in for diagnosed because they said mine was bad took my battery in for test Had to buy one of their batteries in order to have the issue I brought it in for diagnosed because they said mine was bad took my battery in for testing and it was fine further more after buying their non returnable battery they said they could not fix my issue and that I should take my care back to where I got it. Feels like I was ripped off. Will not return. More

I came in last month and I had jake helping me with my vehicle, he was wonderful to work with and kept me consistently updated with any new news and he even helped with The insurance claim I needed to do. vehicle, he was wonderful to work with and kept me consistently updated with any new news and he even helped with The insurance claim I needed to do. Had a wonderful experience and Jake was the reason for it More

Cliff is honest and reliable. I’m in and out with the best service department. I’m in and out with the best service department. More

Everything was explained what would be needed. The next time I bring my auto in. The next time I bring my auto in. More

Close to my house and easy to get to. A large service department and great people A large service department and great people More

Ricky was fantastic to work with and got me back on the road very quickly. road very quickly. More

The guy charge me for parts and he never call me back yet. He told me he is going to call me once a part arrives. He just use an ink pens and paper and at the end he forgot everything. Iam still waitin yet. He told me he is going to call me once a part arrives. He just use an ink pens and paper and at the end he forgot everything. Iam still waiting for a call from him., may be he is going to call me next year lol More

Did not receive the all inclusive summer service special of $59.95 + 2 extra quarts. Requested refund, but did not receive. Requested call from Service Manager. Also, quote of $165 to drill out and repla of $59.95 + 2 extra quarts. Requested refund, but did not receive. Requested call from Service Manager. Also, quote of $165 to drill out and replace 2 skid plate bolts was over the top. More

friendly staff and nice waiting area - took an inordinately long time for a tire rotation inordinately long time for a tire rotation More