Toyota Ford of Greenfield

I found an incredible deal online here, and even though I had financing lined up, they worked to get me a better deal to save me money on the car that I knew I wanted. Marty and Shane were incredibly patient had financing lined up, they worked to get me a better deal to save me money on the car that I knew I wanted. Marty and Shane were incredibly patient and hard working. More

After researching the used car inventory on line, my husband and i went to the dealership on wednesday morning and was immediately greeted by Marty Kendrick, who proceeded to answer all our questions th husband and i went to the dealership on wednesday morning and was immediately greeted by Marty Kendrick, who proceeded to answer all our questions that we had and was right on top of showing us the cars we were interested in,,,we were able to test drive right then and there and purchsed the vehicle that same day...would highly recommend Marty to anyone else and thought the dealership was very thorough in explaining all the finances and extended warranties availble to us. More

I received quality service from the moment i arrived, all questions i had were answered simply yet in detail and they helped me find exactly the car i was looking for as well as explaining the benefits of t questions i had were answered simply yet in detail and they helped me find exactly the car i was looking for as well as explaining the benefits of the extended care and warranty packages. i visited 3 other dealerships and got nothing like the service i received here. i would happily recommend this dealership to anyone looking for a new toyota. More

Marty was upfront and honest. He was easy to work with, friendly and knowledgable. I never felt pressured or rushed. Overall a very positive experience. friendly and knowledgable. I never felt pressured or rushed. Overall a very positive experience. More

In the past six months I've had to buy two cars, and in the process I've had to visit over a dozen dealerships in the Pioneer Valley area. I've learned a lot about the range of high-pressure and smarmy in the process I've had to visit over a dozen dealerships in the Pioneer Valley area. I've learned a lot about the range of high-pressure and smarmy tactics used at many of these dealerships. When I walked into Toyota/Ford of Greenfield, I had a completely different experience. Within the first few minutes of talking with Ken Kavanaugh, I felt my neck relax and my shoulders ease -- quite the opposite feeling from any other dealership I've walked into. So they have become my exclusive preference for a dealership and Ken Kavanaugh is the ONLY car professional whom I recommend to my friends and family. This was my second car purchase at Toyota & Ford of Greenfield, and my second time working with Ken. He is absolutely a rare gem in the car buying world: honest, forthright, pleasant, respectful, and best of all, completely trustworthy. He's not pushy at all, gives you ample time to make decisions, and does not blanket you with needless "information" that only confuses an already complicated decision. Rather, Ken's entire approach is to make the process as seamless and trust-filled as possible. With Ken, you will feel reassured, calm, confident, and in charge at every step of the way. When Ken gives you a price, you can trust that he is doing right by you -- there will be no hidden gotchas, no surprise add-ons, no bait-and-switches, no nickel-and-dime "features". The price will be fair, both for you and for the dealership. With both cars I've purchased, Ken quoted me a price well below the TrueCar estimate and below the dealership's own internet sales price. In addition, Ken will personally ensure that you have a relaxed and comfortable time at the dealership. Unlike in other dealerships, you won't be pestered by multiple managers and you won't see Ken rushing back and forth to the sales manager's office to get "the latest deal". Everything will proceed in a calm and trustworthy manner, there will be no high-pressure high-stress tactics. The rest of the team at the dealership are likewise stellar professionals who are trustworthy and respectful. In the F&I manager's office you will not be bombarded with further high-pressure sales tactics. Instead, Ryan will walk you very calmly through a series of available options, explaining them in a straightforward way without confusing you with too many choices, and always making it clear that you can choose not to take any of the options. Again, you will be treated with respect as someone making careful decisions on how to spend a lot of your valuable money -- not as someone they can milk for everything they can get. The first car I bought with Ken was a Toyota Sienna minivan back in November 2013. I wrote a review back then, and now, three months later in the middle of a snowier-than-usual New England winter, I'm happy to say that my family and I are totally satisfied with the car. We're now in the market for a second car, a commuter vehicle for my own use, so I went back to Ken for the process. For my second car I ended up selecting a Ford Fiesta, and it is truly a beautiful car, absolutely fun to drive and well built. I am delighted to have the opportunity to drive this car, but more importantly, I am truly happy that I got to buy this with Ken. He and the dealership completely deserve their success, and I wish them much increased business in the future with their new expanded facility! More

Ken was knowledgeable, provided useful information, efficient (we were able to look at, test drive and buy a used car, apply for and receive financing and trade in two cars in a 48 hour period. Phenom efficient (we were able to look at, test drive and buy a used car, apply for and receive financing and trade in two cars in a 48 hour period. Phenomenal, Ken was helpful, and respectful but was not pushy. Staff, including Carol, was friendly and helpful in getting us the additional information needed to answer additional questions, and did so in a timely manner. The dealership had good selection of autos,great financing, efficient and staff environment that was friendly and clearly had respect for each other and for their potential customers. We went there on recommendation of friends/colleagues who had great experiences, and we too will recommend this dealership to our friends. We're pleased with the car and the whole experience. Kudos to Toyota of Greenfield and hats off to their personnel. More

we had a great experience dealing with Carol, she knew what we were looking for, she went over and above to try and find exactly what I was looking for in my new car, she made buying the car painless and what we were looking for, she went over and above to try and find exactly what I was looking for in my new car, she made buying the car painless and enjoyable, we love our new car and look forward to years of great driving with it. More

I felt it was a good experience in the purchase of a vehicle ....I was glad to be able to locate the vehicle of my choice . A Highlander ltd . vehicle ....I was glad to be able to locate the vehicle of my choice . A Highlander ltd . More

Marty Kendrick is a great, no xx, salesperson. Got me the deal I wanted and out the door in under an hour. I'll be buying my next new Mustang from him! deal I wanted and out the door in under an hour. I'll be buying my next new Mustang from him! More

I looked for a used vehicle for quite awhile. Dealt with a lot of sales people and various sales tactics. NOT at Toyota of Greenfield. Mark Caloon was friendly, professional and helpful. I found the vehicl a lot of sales people and various sales tactics. NOT at Toyota of Greenfield. Mark Caloon was friendly, professional and helpful. I found the vehicle I wanted and Mark had it ready to go the next day. A problem with the radio brought me back but a quick resolution was found and I am very happy with all aspects of my purchase. I will buy a vehicle there again!! More