Mark Caloon was a pleasure to do business with. He was professional and went out of his way to find the best deal for the type of vehicle we wanted. Due to the fact that we do not get a first free oil change (I have ALWAYS gotten one on all of the vehicles we purchased before) I will not go to Cartelli for future vehicle purchases. I am considering taking my service work elsewhere.
We are so pleased to hear you had an excellent experience with Mark. He has been a fantastic member of our team for many years! We are concerned to hear about your dissatisfaction with service, though. According to our records, there actually was a complimentary oil change issued with your purchase. Is it possible there was a miscommunication? Please let us know how we can further assist, and we look forward to seeing you in for service!
"The salesman took a fatherly approach to training me"
The salesman was exceptional. He took a fatherly approach to training me on apple play which is ford's way of connecting to my phone. It doubles as a second screen needed when driving. He worked to get my asking price for my trade in more to my liking. And stayed with me holding my hand throughout the process.
Toyota of Greenfield is always speedy, and very friendly. Very knowledgeable and they never do unnecessary service.
I had to have my car towed and dropped of on a Friday afternoon, by Saturday noon time they called to tell me me car was ready for pickup!
Thank you so much for your review! I'm glad you were able to get your car back quickly! We appreciate you letting us know that our service department was friendly and knowledgeable. I'm so glad you had a good experience with us!
My husband stopped in yesterday as he was having trouble with his battery. He did not have an appointment but they took care of him right away and he was able to get back to work on time. Great service.
I brought my 2013 Rav in for a torque converter replacement. Everyone from the young man who works in the service drop off bay to my service representative Tim were helpful and very pleasant to work with! This was my first time at Greenfield Toyota and I am very pleased with not only how I was treated but at how wonderful my Rav is running after the replacement. I used to drive almost an hour and a half to the dealership I purchased my Rav at in order to get service. Greenfield is 30 minutes from my home.... I will use them from now on for all my service needs!