Toyota Knoxville - Service Center

Excellent Service The service was quick and the staff was friendly. They did it right the first time. John always responds promptly to my texts and gets me in quickly. The service was quick and the staff was friendly. They did it right the first time. John always responds promptly to my texts and gets me in quickly. More

DO NOT USE TOYOTA KNOXVILLE COLLISION OR SERVICE CENTER!!! I brought my Tacoma to Toyota Knoxville last week to have some front end damage fixed. I was in a front end collision that caused some CENTER!!! I brought my Tacoma to Toyota Knoxville last week to have some front end damage fixed. I was in a front end collision that caused some minor damage. Upon arriving at Toyota it was gone over with me what would be fixed and a timeline which I agreed with. Today I went to pick my truck up and the quality of work is absolutely disgusting. There are RUNS in the paint, some of the new plastic pieces were scratched up, and one of the fenders they painted has scratches from where they put the headlight in. I drove over an hour to get my truck fixed at the dealership so it would be done right. It looks like a shade tree body shop did the work. IT GETS WORSE!! I brought the issues their attention and the manager came out I assume he’s the manager and he said the runs in the paint were already there “because my painter told me they were” They absolutely 100% for a fact were not there!! Instead of coming outside and trying to right their wrongs they proceeded to insinuate that I am a liar. Not only that the grille was replaced with a piece that is scratched up. I brought that to their attention as well. The manager proceeds to tell me that “it’s aftermarket not OEM so it may be scratched” that’s ridiculous I didn’t pay for piece of crap scratched up parts! I made sure to let my insurance company know how poor of a job they did and the way the acted. I’ll make sure I post this very review on every site I can find. What a bunch of sorry people. To call your customer a liar is absurd. Avoid this place at all cost. More

One Year Maintenance Toyota of Knoxville is very organized and friendly. They are on top of working with the customer in sales, parts and service. They are flexible on ti Toyota of Knoxville is very organized and friendly. They are on top of working with the customer in sales, parts and service. They are flexible on time of service. . More

Timely, friendly, professional and done well The title says it pretty well. I felt I was handling the best car I have ever owned over to good professionals and I was not disappointed. I can since The title says it pretty well. I felt I was handling the best car I have ever owned over to good professionals and I was not disappointed. I can sincerely recommend Lexis of Knoxville for the first impression they make, for their product and the subsequent service they provide. More

Very good service I was taken care of by all people I dealt Very good service all details were handled professionallyeverone was very nice given a loaner car that was very nice. Finished the work on my car in a Very good service all details were handled professionallyeverone was very nice given a loaner car that was very nice. Finished the work on my car in a timely way More

Didn’t see this major repair coming on my Tacoma especially a week before closing on my house... Neither did John Fox the service manager. It was such a rare issue (Tacoma’s don’t break down, I’ve especially a week before closing on my house... Neither did John Fox the service manager. It was such a rare issue (Tacoma’s don’t break down, I’ve had 5 since 1981) that Mr. Fox took care of the bill. Thank you again, Robert More

Thomas was exceptional - Professional, courteous and friendly. Work was finished on time. After the work was finished, he explained the work performed. This is first time we used your service. we moved friendly. Work was finished on time. After the work was finished, he explained the work performed. This is first time we used your service. we moved from another state. In the beginning I was kind of confused how to get started. Eventually gentleman kind of tall and little older took care of guided me. open door to got to reception area. overall turned out to be a positive experience. More