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576 Reviews of Toyota Knoxville - Service Center
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December 03, 2021
Amazing!!! Michael Haun goes above and beyond for the customers and is super knowledgeable. When I had a minor issue with my advisor he handled my issue immediately! He found a solution and used that as customers and is super knowledgeable. When I had a minor issue with my advisor he handled my issue immediately! He found a solution and used that as a teaching lesson for his advisor. I am a lifetime Toyota KNOXVILLE customer. Thank you!! More
by SarahJanesMom123
Helpful October 07, 2021
Our experience with Toyota was Awesome Shannon Casey and his crew are the people to see. Very, very knowledgeable and helpful.it was such a pleasure dealing with them. I wouldn’t go any place else with my T his crew are the people to see. Very, very knowledgeable and helpful.it was such a pleasure dealing with them. I wouldn’t go any place else with my Toyota except Toyota of Knoxville. Make sure you see Shannon Casey for all repairs. More
by Don Faoro
Employees Worked With
Shannon Casey
February 26, 2021
Very deceptive involving a minor repair. In had a nail in a tire. Gary Hughes insisted I bring it to this dealership to protect my new car warranty. I told him I live 1 1/2 hours away. I dealt with a v in a tire. Gary Hughes insisted I bring it to this dealership to protect my new car warranty. I told him I live 1 1/2 hours away. I dealt with a very cold attitude at the dealership from Mr. Hughes. Long story short, I do not feel that I can trust this dealership to be honest with my future repairs. Very deceptive in not telling me my tire was under warranty with the tire manufacturer & should find a local tire service to repair tire. More
by L Vaughn
Employees Worked With
January 25, 2021
We have been going to this dealership for 20+ years. NEVER had a bad experience. Always OUTSTANDING! Process does not take long to check in or check out. NEVER had a bad experience. Always OUTSTANDING! Process does not take long to check in or check out. More
by KCorum
Employees Worked With
January 25, 2021
Toyota of Knoxville has the best Customer Service. Thwy have always done a good job. No one else comes even close. Keep up the good work. have always done a good job. No one else comes even close. Keep up the good work. More
by btipton4673
Employees Worked With
Andrew Bohanan
December 30, 2020
Service dept has no clue what they are doing but are great at trying to make extra money. Parents brought in their car they purchased there due to transmission issues. Service claimed nothing wrong and great at trying to make extra money. Parents brought in their car they purchased there due to transmission issues. Service claimed nothing wrong and coerced them into a transmission flush at a ridiculous price and then tried to overcharge them when time to pay. By the way, the transmission crapped out on their way home and could have caused a wreck. Don't trust them and go somewhere else. More
by Trams
Employees Worked With
December 10, 2020
My car is still under warranty and I started hearing a popping sound and my wiper fluid also isn't coming out, so they diagnosed it. They told me I would have to pay over $1,000 to have it fixed while my popping sound and my wiper fluid also isn't coming out, so they diagnosed it. They told me I would have to pay over $1,000 to have it fixed while my vehicle is still under bumper to bumper warranty. Brandon Bertram talked with my husband and I. He told us that he talked to Jason Carson and they would pay to fix it. He said they would call us when the parts come in. This was on 11-24-2020. I have called multiple times since then and they will not return my calls and when I spoke to someone they said they don't know why the parts have not been ordered but they would find out and return our call.. I am convinced that they just do not want to pay to fix it. Also I have had my oil changed here several times and it has taken 2 hours each time to have a simple oil change on a car. Their customer service is not good .I'm very dissatisfied with my overall experience. More
by joni.davis.568
November 11, 2020
Everything went as expected. Thank you so much! I will continue to have my service done at Toyota of Knoxville. Andrew was my service advisor. The woman that scheduled my service was very pleasant too, ma continue to have my service done at Toyota of Knoxville. Andrew was my service advisor. The woman that scheduled my service was very pleasant too, maybe Holly? More
by JBM
Employees Worked With
Andee and Holly
November 06, 2020
Toyota Knoxville failed to diagnose and repair my air conditioning system during three sequential visits costing over $1100. They reneged on their commitment to provide a loaner vehicle at no cost. On t conditioning system during three sequential visits costing over $1100. They reneged on their commitment to provide a loaner vehicle at no cost. On the third visit, they wanted more than $700 additional for the final repair ($1800+ total). I took my truck to Fox Toyota in Clinton, who made the identical final repair for $355. More
by standonpromise
October 15, 2020
I have been a customer of Toyota Knoxville for many years. The first time I had my car serviced there I was impressed by the cleanliness. You could literally “eat off the floor”! The service has alway years. The first time I had my car serviced there I was impressed by the cleanliness. You could literally “eat off the floor”! The service has always been great and your reps are friendly and professional. It is worth the drive from Crossville! More
by lindachiar
Employees Worked With
