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Toyota Of Bedford

Bedford, OH

4.4
382 Reviews

18151 Rockside Road

Bedford, OH

44146

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Showing 382 reviews

October 10, 2023

On Saturday 10/7/23 went to dealership because tire light was on. The tech said there was a tire leak in the right back tire “cause he could hear air coming out”. Offered no other assistance.I asked if it co More

by marshawingomsmarge
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Available tech
Oct 10, 2023 -

Toyota Of Bedford responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Toyota of Bedford and would like the opportunity to discuss the suggestion you received from our Service Team regarding your vehicle's tires. Can you please send your contact information to me? I look forward to hearing from you. Mike Press General Manager Toyota of Bedford mpress@penskeautomotive.com

Oct 11, 2023 -

marshawingomsmarge responded

My information should be on file at your dealership.

July 29, 2023

Honestly should give 0 stars! ! We drove 40 minutes to look at a car that we made appointment two hours before we were coming to see it. Got there, and Brandon's minion told us it More

by Avernotzy
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Brandon
Jul 30, 2023 -

Toyota Of Bedford responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the interactions and experience our Sales Team provided you while visiting to look at the vehicle in question. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Mike Press General Manager Toyota of Bedford mpress@penskeautomotive.com

April 15, 2023

Be careful with the sealership. We sold our car to them. They said payment would be within 7-10 days. It's been 28. They've had the title for at least 2 weeks and we've heard nothin More

by rsh988
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Finance Manager
Apr 18, 2023 -

Toyota Of Bedford responded

Rick, We have been in contact, and have the check ready for you to be picked up. Please contact me at the information below if I can help in any additional ways. Best regards, Mike Press General Manager Toyota of Bedford mpress@penskeautomotive.com

Apr 20, 2023 -

rsh988 responded

Update: We reached someone and they then reacted very promptly and addressed the issue.

Apr 20, 2023 -

rsh988 responded

If I could revise the star ratings, I would revise to 3.5 stars. Also, the word "sealership" in the original post is a typo only and not any sort of commentary.

January 14, 2023

Dave in sales was wonderful and extremely helpful! Shout out to Destiny in financing, too! More

by CPF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave in sales, Roger in credit, Destiny in finance
Jan 16, 2023 -

Toyota Of Bedford responded

Thank you for giving our Sales Team such a highly-rated review. It makes us thrilled to know we could be of great assistance to you, and that our Financing Team could help you as well. We appreciate your business at Toyota of Bedford and welcome you back in the future if you require any auto-related assistance.

November 25, 2022

Disappointed. I went online and made an appointment to test drive a 2023 Rav4 Hybrid after checking inventory this morning. Made sure that one was available beca More

by Rob M.
Recommend Dealer
No
Employees Worked With
NA - online appointment
Nov 26, 2022 -

Toyota Of Bedford responded

Rob, We take our customer feedback very seriously and would like the opportunity to learn more about your visit to our Sales floor. Can you please send your preferred contact method to me? Thank you, Mike Press General Manager Toyota of Bedford mpress@penskeautomotive.com

June 02, 2022

Never going back to this dealership, rude people judge you by how u look. They feel like person wearing casuals can't buy anything. If you going here, please dress nice so u will get better attention and More

by NAVNEETCHEEMA03
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
A guy on Friday evening
Jun 05, 2022 -

Toyota Of Bedford responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your recent sales experience. Please send me an email with your preferred contact information to discuss this further. Thank you. Mike Press General Manager Toyota of Bedford mpress@penskeautomotive.com

June 02, 2022

Never going back to this dealership, rude people judge you by how u look. They feel like person wearing casuals can't buy anything. If you going here, please dress nice so u will get better attention and More

by NAVNEETCHEEMA03
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
A guy on Friday evening
Jun 05, 2022 -

Toyota Of Bedford responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your recent sales experience. Please send me an email with your preferred contact information to discuss this further. Thank you. Mike Press General Manager Toyota of Bedford mpress@penskeautomotive.com

March 31, 2022

Went in on Saturday to take a look at the 4Runners Toyota of Bedford had in stock; with the shortage of chips I was expecting to be looking for the perfect one for a while. But to my pleasant surprise they h More

by Mike E
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Davis
Mar 31, 2022 -

Toyota Of Bedford responded

This is wonderful to see, Mike! Thank you for taking the time to share your five-star experience with our Sales Team. We are delighted to know the entire process went smoothly, and you were able to get exactly what you were looking for. Congratulations on your new 2022 Toyota 4 Runner!

January 22, 2022

Got the car I found on cars .com great people clean place great price would highly recommend More

by bobbanks.02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tra and Adam great people
Jan 22, 2022 -

Toyota Of Bedford responded

Hello and thank you for the 5-star rating. We are happy that you had a great experience with us and we appreciate your business at Toyota of Bedford.

October 22, 2021

Very knowledgeable, courteous, and offer great service! Been going here for years for all our cars More

by dgcarnut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ric Gonzales, Tyler Mendez
Oct 22, 2021 -

Toyota Of Bedford responded

Hi there, Thank you for your positive review. We are thrilled you continually experience professional, knowledgeable, and courteous experiences throughout the years. We appreciate your trust and we are looking forward to your next visit with us here at Toyota of Bedford.

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