Toyota Of Colchester

Superlative experience; fantastic, kind sellers I am so happy that I bought a car at Toyota of Colchester. I went there toward the end of my search, and at that point I pretty much knew I wanted a P I am so happy that I bought a car at Toyota of Colchester. I went there toward the end of my search, and at that point I pretty much knew I wanted a Prius c and was going to a few dealers to compare their pricing. I hadn’t expected to buy there. Mark was prompt and professional in his phone calls and emails, and upon arriving at the dealership, I could tell right away that Mark and Daniel really cared about selling a car to me (rather than to just some random human). I test-drove on the highway (something I hadn’t done yet) with Daniel, and then we discussed pricing. Although it was evident that I was close to buying a Prius somewhere, they weren’t pressuring even when their number was higher than another dealer’s. I was saying that the difference was too much and that as much as I wanted to buy from them, I’d likely buy elsewhere (I almost felt guilty of this because of their kindness). They ended up beating the other dealer’s price, and I signed right then and took the car home a few days later. They even waited through a snowstorm for me to come in. In the days since my purchase I’ve gotten a follow-up call hoping that I love the Prius (I do), and it makes me thrilled that I bought a car from a dealer I can trust. Thank you! More

Unethical Sale I purchased a nontoyota vehicle from this dealership in 2013. The sale went smoothly, I received the payment I was comfortable with and was pleased wi I purchased a nontoyota vehicle from this dealership in 2013. The sale went smoothly, I received the payment I was comfortable with and was pleased with the business end of the sale. Unfortunately I needed to register the vehicle and it also needed to go through state required emissions testing. The test facility told me that the car had previously FAILED the test at the time of the sale. Now I am out over Two Thousand dollars to repair the vehicle to comply with emissions. I asked for help with the situation and Mr. Gravanis, the general manager, told me that since the extended warranty that I bought at the time of purchase didn't cover emissions related items, they would not help me, even though they were aware of the failed emissions when they sold me the vehicle. I am now in the process of reporting their negligence to the DMV and plan to recoup my expenses, including rental car, through small claims court. Thanks Jim and all of the staff at Colchester Toyota! More

While I didn't purchase my Toyota Corolla at this dealership it is the closest one to my house. I've use it several times for service; they have always been fair and reasonable. This latest servic dealership it is the closest one to my house. I've use it several times for service; they have always been fair and reasonable. This latest service issue was a broken catalytic converter. I knew it was going to be expensive so I brought it in for a full diagnostic. EKK $1,500 for a new pipe (including labor) plus the car really needed another $1,000 in neglected maintenance repairs. Colton was very nice and prioritized the repairs for me. He had a clear understanding that money doesn't grow on trees, but cars do need to be maintained. I felt I was in good hands. While waiting the 2.5 hours for the complete diagnostic and recall repair, I was very happily sitting in their business center using their free wi-fi actually getting my work done. Didn't make me think I was wasting my time at the repair place... actually made me productive! THANK YOU Toyota of Colchester. I look forward with working with you to get these repairs completed and to enjoy many more years with my Corolla. More

We went to Toyota of Colchester to utilize their refinance service. One car went fine. The other, the paperwork moved us from 32 payments to 39. We stopped the process, discussed trade in/versus ref refinance service. One car went fine. The other, the paperwork moved us from 32 payments to 39. We stopped the process, discussed trade in/versus refinance for the car. All through the process, Sean talked over us, ever listened on the phone - just endlessly chattered so my husband hung up on him twice because it did not matter what my husband had to say. Christain NEVER returned a single phone call, I made it clear to Keith what I was looking to do - yet the cancelled refinance went through WITHOUT our permission with a deal we cancelled. Chris has also never returned a phone call. We are in a huge mess with this company and no one will listen or call us back. I recommend Toyota of Middletown. More

friendly staff followed trough on the work they said they would do to improve used vehicle. only area of opportunity were 2 things: truck on empty when I picked it up had a 40 mile trip home thought they wou would do to improve used vehicle. only area of opportunity were 2 things: truck on empty when I picked it up had a 40 mile trip home thought they would have left me with some gas. also i told them all week the date and time I would be there to pick up the vehicle . I would have thought all paperwork would be done and waiting for my signature. paperwork was not ready and had to wait along time until everything was ready . time is valueable. also paid $175 for an engraved VIN number on windshield IT WAS NEVER DONE! More

This dealership is so much improved/better than norwich with such a friendly & pleasant atmosphere. They are genuinely nice & very professional in every way possible. with such a friendly & pleasant atmosphere. They are genuinely nice & very professional in every way possible. More

very happy with this dealer, we were very happy with mr Stillman. I will suggest to all my friends to go to Toyota of Colchester. Stillman. I will suggest to all my friends to go to Toyota of Colchester. More

This was one of the best car purchasing experiences I have ever had. Keith & Sami worked diligently with me on price, and Christian pulled the financing together. What a great team!!! I will be recomm have ever had. Keith & Sami worked diligently with me on price, and Christian pulled the financing together. What a great team!!! I will be recommending Toyota of Colchester to anyone in the market for a new or used car. I love my new (to me) car and look forward to bringing it to Toyota of Colchester for any service issues that may arise. Can't say enough good things about my experience - Way to exceed customer expectations!! More

It was great and very good experience, very kind and professional employee, if you would like to get a great deal go there you will be teated greatly. professional employee, if you would like to get a great deal go there you will be teated greatly. More

I abosutely hate to deal with dealer/dealerships. I found dealing with Colchester Toyota to be a pleasant experience. The dealers were nice people that you could have a conversation with on a personal found dealing with Colchester Toyota to be a pleasant experience. The dealers were nice people that you could have a conversation with on a personal level. The sales representative Daniel was a nice guy and a hard worker. He answered any questions I had and was willing to go the extra mile to make sure I was happy. The most shocking and best part of dealing with Colchester Toyota was dealing with the business manager Keith. He was honest, level headed, and a good listener. I have found dealing with these types of guys to be all numbers and all about them. Not Keith, he understood where I was coming from and what I was talking about. The internet representative Mark was quick with the emails and on top of his game to get the information I needed to make my decision about buying a vehicle from Colchester Toyota. Overall, I give the dealership an A to deal with. I firmly believe you will be satisfied dealing with Colchester Toyota. More