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Toyota Of Colchester
Colchester, CT
204 Reviews
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204 Reviews of Toyota Of Colchester
October 02, 2012
I brought the vehicle in for service on Monday night Sept 24th 2012 to have a shifting issue checked. They could not duplicate the issue. The issue is still present. I got a call from John on Sept 25th at 2 24th 2012 to have a shifting issue checked. They could not duplicate the issue. The issue is still present. I got a call from John on Sept 25th at 2:07pm. John told me they could not duplicate the problem but did find a lot of other non related issues that needed attention. I knew about these and decided to have them fix some but not all of them. I discussed the list with John and one of the things I told him to wait on and not do was the water pump.He did it anyway.On the 27th at 11:49am John called again to tell me that the parts for the wheel bearings were ordered incorrectly and that my vehicle would not be ready. They would order again. 12:19PM on the 28th John called to tell me that AGAIN the parts dept ordered the incorrect parts and again I am without my vehicle for yet another day. I ended up getting my truck back on Oct 1st. The original estimate was for $1700.00 given to my by John over the phone and that was without a water pump. The final bill was $1838.04. I asked for a few free oil changes and they were granted however this hardly makes up for the fact that we rented a car this whole time. It was very inconvenient and the original issue is not even resolved. When we picked the vehicle up I had to go right back to the dealership and have a scraping sound from the work done on the bearings corrected. They took me right in and partially fixed it. The next morning(today the 2nd of OCT) I went back again to have it fixed properly this time.I bought my Tacoma new at this dealership in 2001 and have been impressed overall over the years. They have not been perfect but they usually do what they must to make this customer happy. I'm not all too happy today for the first time. Colton Brodeur was very helpful and deserves some credit for his efforts. Currently I'm still dealing with the original issue of the truck shifting hard in second gear at around 1500 rpm. I'm aware they must duplicate it but it's random. The final bill under ESTIMATE: read that the original estimate was $2000.00 but it wasn't. It was $1700.00 after the discussion on the phone. I have referred many people to this dealership over the years and even defended you at times when others had issues. I have seen the A game your service dept has had in the past. You can get it back. It's a good dealership. I just wish things had been better this time and I believe they could have been. More
by Greglemery
Employees Worked With
John Detweiler when I set the appointment up. Colton Brodeur afterwards. Colton is good.
September 17, 2012
My wife and i decided that the time had come for a new vehicle, since we loved the FJ cruiser she had, we decided on another. We drove on the lot of Toyota of Colchester and were surprised that we were n vehicle, since we loved the FJ cruiser she had, we decided on another. We drove on the lot of Toyota of Colchester and were surprised that we were not "swarmed" by sales people. The salesman we had was DANIEL KORT who looked for miles around for the vehicle my wife wanted one was located in Upstate New York After all the financing was arranged(quite simple and pain free)Daniel drove and got it. Kieth Burrows made us feel like family and as a sales manager you couldn't ask for better. As far as My wife andI are concerned, this has been the best dealership expierence we have ever had. More
by daveamedio
Employees Worked With
Daniel Kort, Keith Burrows
September 13, 2012
I went in for a service appointment, and they took me in, even though I was over an hour late. They were extremely friendly, and explained everything that the service tech did to my car. The waiting area was even though I was over an hour late. They were extremely friendly, and explained everything that the service tech did to my car. The waiting area was very clean and comfortable, and even had magazines that I would enjoy! Overall - the best experience I have had so far for a 90K service!!! More
by violist525
Employees Worked With
Service Tech
September 10, 2012
They had my car overnight for two nights because my brand new 2012 car was completely disabled. Even though the warranty says they have to, they would not give me a loaner car because I'm under 21... I was o new 2012 car was completely disabled. Even though the warranty says they have to, they would not give me a loaner car because I'm under 21... I was old enough for Toyota to take my cash, but too young for them to adhere to their warranty!? After being told "borrow your parents car"..yeah they said that.. and 3 hours of arguing, I finally got in contact with the GM who gave me a car to use without any questions. In the end, their great mechanics told me what was wrong with my car.... "a hiccup"... Today it became disabled once again, and this time 60 miles away. My car must still have the hiccups! More
by jay.td
Employees Worked With
not sure
September 07, 2012
Bob Stillman was great to work with and delivered everything he promised and all in all i am one happy new owner.I have already sent Bob Two prospects and assured them he would take care of them. everything he promised and all in all i am one happy new owner.I have already sent Bob Two prospects and assured them he would take care of them. More
by chris.lillquist
Employees Worked With
Bob Stillman
September 07, 2012
Took my car in for routine oil change, and once there realized that I also needed an auto emissions test. Computer systems were down during most of my visit, but they managed to do both things anyway. Th realized that I also needed an auto emissions test. Computer systems were down during most of my visit, but they managed to do both things anyway. They do need a better and more reliable computer system, but I was very pleased with the customer service. More
by CV-HighlanderOwner
Employees Worked With
Do not recall
September 02, 2012
Brought car in for an oil change a day before the schedule date; Did not have to come back, they fit the car into the schedule and was out of there in a hour. Friendly staff, had a pleasant waiting r schedule date; Did not have to come back, they fit the car into the schedule and was out of there in a hour. Friendly staff, had a pleasant waiting room, and the price for the oil change was actually lower than the "Mobil Oil Change" franchises. More
by rc1099
Employees Worked With
Colton Brodeur
August 29, 2012
I don't think I can fully express my level of dissatisfaction in such a small space that is provided. We purchased a used car from Toyota of Colchester. We realized after the sale that we were li dissatisfaction in such a small space that is provided. We purchased a used car from Toyota of Colchester. We realized after the sale that we were lied to MULTIPLE times throughout the sale. We paid extra for a interior treatment that was never applied. The breaks had to be replaced within a month. The gas tank was on empty when we drove off the lot! Now I am stuck with a lemon that I can't even trade in because of how badly I got ripped off. I have tried to contact them multiple times and they never have any records of my complaints. This is a terrible dealership with slimy untrustworthy employees that took advantage of a young mother. Please take your business elsewhere!!! More
by Lizjustin
Employees Worked With
Jim
