Toyota Pasadena

Robert was very helpful & pleasant, as was Henry. Levan made all the financing plans easy to understand. Overall a great customer service. We were very pleased! made all the financing plans easy to understand. Overall a great customer service. We were very pleased! More

Great job Dave. Brought the wife's Rav4 in for service. Night drop and then picked up early next morning. Couldn't be easier or more efficient. Dave and Toyota Pasadena did a great job. Thank you Dave. Night drop and then picked up early next morning. Couldn't be easier or more efficient. Dave and Toyota Pasadena did a great job. Thank you Dave. More

Great Customer Service, but buyer beware! (Service Great Customer Service, but buyer beware! (Service Department) The real reason I'm writing this post today. Went in to have two recall services c Great Customer Service, but buyer beware! (Service Department) The real reason I'm writing this post today. Went in to have two recall services completed on the Tundra and asked if they can check out my brakes. After a few hours of waiting at home I get a call saying that the car is done and the front pads and rotors need to be replaced and it if I didn't want to change them now it would be $75 Dollars for the inspection!. BUT! If i did change them now they would waive the inspection fee and charge me $515 for new front brake pads and rotors.!!!!!!! Now Ive owned a few Toyotas over the years and one thing they always pride themselves on is their "Multipoint Inspection" at every service, which usually includes inspecting wear and tear on tires and brakes. When I asked them about why Im being charged $75 for something they do for free they said "it was a wheel off inspection". When I asked what they found in their inspection they said "The front pads and rotors show heavy signs of use". After I refused to have them replaced by them I asked my service rep to let me speak to his manager. When I spoke to the service department manager I asked again why am I being charged $75 for an inspection that is usually free. He argued that there was no regular service done on the truck to warrant a free inspection. I then tried to clarify what is the difference between their "Multipoint Inspection" to the "Inspection Fee" and the manager said that the "multipoint inspection is just visual inspection of the tire and brakes with the wheel on, when they have to remove the tire it cost $75 dollars". Since they said that the "Multi Point Inspection was just a visual inspection", I asked why would you remove the wheel if you can see the brake pads and rotors through the rim? Then, when I countered his "no regular maintenance was done on the truck" argument with the two Federally Mandated Recalls that were required for the truck, is when he asked me to come in and speak to him personally. Initially at first I refused because of the bad reputation service departments have with overcharging people for routine maintenance, but I had to get the truck anyway and so I agreed But before I even agreed to speak to him, I mentioned that I'd be writing a review on this situation. I showed up a few minutes later expecting nothing to happen but then the Manager proposed a deal, as soon as I walked in. His deal was that he would allow me to take the truck free of charge, if instead of a negative review i posted a positive one. I agreed but only to get my truck. I got the truck back with out a charge and now Im writing this to warn everyone. DO NOT GO TO TOYOTA PASADENA FOR ANYTHING!!!!!!!!!! People have a right to walk into a dealership and be shown the same respect they were shown when they bought the car, I dont expect to go to a dealership and have to fight for trivial things such as a visual inspection. For me I will be canceling my extended warranty and I will be finding a local mechanic I can trust and build a relationship with to work on my truck. I wont stop buying Toyotas just yet but I will never bring my cars to be serviced at Pasadena Toyota ever again and will definitely never purchase any vehicle from them. Id rather go to Longo Toyota or Glendora Toyota and try them out before using Toyota Pasadena ever again. Recap: Toyota Pasadena will do what they can to make the customer happy but they will rob you blind or make you fight for it in the process. There is a sayin in this business that goes "when you buy a car, you date the sales department, but you marry the service department" I wonder how that even came about. More

Perfect place to buy the car, David was very professional and helpful, would recommend to others. All team was professional and knowledgeable, made good experience. and helpful, would recommend to others. All team was professional and knowledgeable, made good experience. More

My wife and l had a great experience buying the Rav4 at Toyota of Pasadena. Blanca the sales representative treated us like family. She was very friendly and very patient with my wife during the purchas Toyota of Pasadena. Blanca the sales representative treated us like family. She was very friendly and very patient with my wife during the purchase of the vehicle. We didn"t feel pressured to purchase the car. She kept us informed and explained every step of the process as we purchased the car. She's the best.!! We recommend to ask for her to get a great experience. More

I have been coming here for years but recently had a terrible experience with Mitch, one of their service people. I am not coming back. terrible experience with Mitch, one of their service people. I am not coming back. More

Very easy to work with both online and in person. Arranged online to see the car, met with the rep Andy at the dealership, and in less than 2 hours the sale was completed. Arranged online to see the car, met with the rep Andy at the dealership, and in less than 2 hours the sale was completed. More

Not happy with deal given from manage. I feel he cheated me. I am going to contact Car xxxxxxand tell them to take Toyota Pasadena off their list of VIP. Really sad. me. I am going to contact Car xxxxxxand tell them to take Toyota Pasadena off their list of VIP. Really sad. More

Mitch in service is great. He took great care of the wife's Rav4 today. The dealership did a fantastic job. Good price great work. Thank you for the quality service. wife's Rav4 today. The dealership did a fantastic job. Good price great work. Thank you for the quality service. More

Richard was awesome he was real nice. I loved how he went above and beyond to make me feel comfortable. He’s the best sales person above and beyond to make me feel comfortable. He’s the best sales person More