Toyota Santa Monica

Joanna was amazing! friendly and was very helpful. She gave me time estimate and was right on time. gave me time estimate and was right on time. More

Dependable, friendly, willing to go the extra mile to be helpful, solution oriented. More word, helpful, solution oriented. More word, More

The service advisor Jonathan Gilbert was exceptional Fast Knowledgeable and Courteous He also pointed out a problem with the accessory battery exceptional Fast Knowledgeable and Courteous He also pointed out a problem with the accessory battery More

Poorest costumer service ever. Brandon was very friendly but service dept left me sit 3.5 hours and had not even looked at my car. Said something to them and only then do they even look at my car.. but service dept left me sit 3.5 hours and had not even looked at my car. Said something to them and only then do they even look at my car.. More

Brandon was great. Joe Magaña was very responsive - worked to remove a scratch on my car. The 6 month service was somewhat unnecessary. I drove nearly 100 miles, (woke up at 3:30 in the morning to be worked to remove a scratch on my car. The 6 month service was somewhat unnecessary. I drove nearly 100 miles, (woke up at 3:30 in the morning to beat traffic) from Santa Barbara to Santa Monica. They crew rotated my tires and topped off my windshield wiper fluid. There needs to be better communication with the client and an opportunity to have these overly simple tasks done by the dealer in Santa Barbara. Finally, these two tasks took 2 hours and 45 minutes. Unbelievable. More

Customer service was well below what u had experienced in the past. Nathan seemed uninterested and not engaged in sincerely wanting to help me out with my car’s 60k mile service. Not returning with him in my the past. Nathan seemed uninterested and not engaged in sincerely wanting to help me out with my car’s 60k mile service. Not returning with him in my future visits—if I bring my car at all to this dealership. More

I made an appointment online for the next day. It was easy and widely available for all time. I picked a 7am slot. The service manager and technicians are ready to roll at 7. I got text messages for upda easy and widely available for all time. I picked a 7am slot. The service manager and technicians are ready to roll at 7. I got text messages for update and estimated time for completion. I was well informed and pleased with the service. More

The adviser, Joanna Morgan was professional and informative for the software upgrade. The sales person, Dan Burnes is very helpful and honest during the buying process informative for the software upgrade. The sales person, Dan Burnes is very helpful and honest during the buying process More

For the past 4 years Toyota of Santa Monica has provided abysmal service. This last visit was a complete 180. The service advisor (Victor?) was excellent... my car was returned well ahead of when promised.. abysmal service. This last visit was a complete 180. The service advisor (Victor?) was excellent... my car was returned well ahead of when promised... and the wifi worked. I hope this turned-corner is the new normal. More

This place did not did the service to my car and just returned it to me. I waited for more than two hours and got really disappointed. Never gonna come back. returned it to me. I waited for more than two hours and got really disappointed. Never gonna come back. More