Toyota South Atlanta

I sent this email below to the general manager, Gary Marotta on Sunday, 3/20/11. I received neither a phone nor an email reply from Mr. Marotta. Mr. Marotta, I just purchased a 2010 Toyota Tacoma from Marotta on Sunday, 3/20/11. I received neither a phone nor an email reply from Mr. Marotta. Mr. Marotta, I just purchased a 2010 Toyota Tacoma from Toyota South on Saturday, March 12. When I first drove it on Friday, March 11, I spoke to my salesperson regarding some serious interior cleaning details. For example, it appeared to have had a soda explode from the driver's seat, it smelled terribly of cigarette smoke and it had tobacco flakes in the center console. When I returned on Saturday, March 12 to purchase it, I signed a "We owe" that the salesperson allow me fill out myself. I wrote that the vehicle needed a complete interior detail and it must have the cigarette smoke odor completely removed. The used car manager (I can't remember his name because I was so appalled by the fact that, on Friday, he had begun talking to me without introducing himself) assured me that he has "a guy" who completely cleans the smoke smell out of the car. He remarked (as did the salesperson) that your detail department was "terrible". The manager gave details regarding the smoke cleaning process: the headliner is removed, the air ducts are cleaned, etc. The salesperson assured me that the inside would be totally cleaned. 'The guy" wouldn't be able to do this until Wednesday, March 16th, which was fine. I returned on Thursday, March 17th. It was almost 7:00 p.m., it was the end of a long day, and my daughter had driven almost an hour to get me there to pick up the vehicle. So when I took delivery of the vehicle, I ASSUMED that everything had been done. I gave it a cursory once-over and after receiving a fill-up, drove away. The cigarette odor was gone, and I thought the matter was closed. Imagine my surprise when, yesterday, I reached under the dash, where my knees are when driving, to adjust the steering wheel and pulled my hand away with nasty, brown, sticky gunk on it. I began to look at the whole interior, and saw that nothing had been cleaned at all - including the center console with the tobacco flakes STILL THERE. All of that made me question whether the smoke "cleaning" had actually happened. So I began cleaning the seats, carpet and headliner. The towel that I used is now disgustingly GRAY with all the cigarette residue left from the previous owner. There were also several places where the sticky brown gunk was still in evidence. The interior is now clean, but I will have to pay to have the interior detailed the way I was assured would be done by your dealership. Based on what I have seen, the interior was simply sprayed down and allowed to air out. Nothing was wiped down or vacuumed after I left last Saturday. It was not cleaned at all - even after signing a "We Owe" to that effect. I am appalled that such practices still exist. I began my car search through Edmunds.com and Cars.com. I have received requests from both of those websites to complete a Customer Satisfaction survey. I would like to give you the opportunity to rectify this situation before I complete those surveys. I am very upset right now and am trying to handle this situation in a professional manner. I will not come back to your dealership to have the car cleaned - I have neither the time nor the desire to make that hour drive back to Toyota South. Sadly, I also do not believe that the truck would be any cleaner than it is right now. Even more importantly, I am now wondering if there are issues with the overall performance of the vehicle that your service department chose to ignore before I purchased it. I realize that it is a Certified Used Toyota, but I no longer trust that your dealership did their job as expected when inspecting the vehicle. Once that trust is broken, it is difficult to regain and it "bleeds" into all areas of the customer's experience. More

This is the worst dealership that I have ever dealt with. The Service Manager, Allen Huska is the most arrogant and nasty person I have dealt with at a dealership. He was not willing to resolve any of the is The Service Manager, Allen Huska is the most arrogant and nasty person I have dealt with at a dealership. He was not willing to resolve any of the issues and when advised that I would contact the BBB. He asked me if I was threatening him? He had no intention of helping and did not even apologize for the mistakes that he made. The Director of Fixed Operations, Jerry was even worse and more combative. Absolutely no desire to assist a customer and was very condescending. They put an engine in my car, which they guaranteed in writing would have no issues or it would be corrected. Not honored. 1. They delivered the car 4 days later than promised. 2. The check engine light came on 10 minutes after leaving the dealership because they broke the oxygen sensor. I had to pay to replace it because they would not take care of it. 3. I could smell a leak, which I thought was oil; however, upon returning to the dealership, they could not locate a leak. I drove home and was almost overcome by fumes. I stopped by a nearby mechanic who immediately located a dangerous fuel leak and an oil leak. He fixed the fuel leak for safety reasons for free. 4. The dealership fixed the oil leak begrudgingly and with an attitude. 5. I drove away again and within a day the check engine light was back on. I had it tested and it was the CAM sensor and another safety issue, the wiring harness wires were all stripped. They refused to fix-it and were rude, disrespecful, and if you are a member of the military, they treat you with contempt. Do not give them your hard-earned money; you'll be sorry. More

I went in looking for a new Venza. Told the salesman not to waste my time. He took me directly to Frazier. Told Frazier the price I would pay which was the Edmonds, TMV price. We negotiated for about 15 to waste my time. He took me directly to Frazier. Told Frazier the price I would pay which was the Edmonds, TMV price. We negotiated for about 15 - 20 minutes on the price of the new car and agreed. I then told him I wanted to trade my current vehicle. I knew what I could get for a trade from Edmonds and Kelly. We agreed to a trade in price. This entire process took no more than 30 to 40 minutes. We agred to the deal and shook hands. Three days after I had the new car I remembered I left over $100.00 in cash in the ash tray in my trade in. I thought it was gone but called anyway just in case. I called Gerald (salesman) and told him I left money in the vehicle and where it was. He said he would look and call me back in 15 minutes. He called back in 10 and said he had the money. He could very easily have told me it was gone, kept the money and I wouldn't have known any better. This is complete honesty. I will recommend Gerald and Toyota South to my friends if they want to but a new toyota. More