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Toyota Sunnyvale

Sunnyvale, CA

4.5
4,380 Reviews

898 W El Camino Real

Sunnyvale, CA

94087

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4,380 Reviews of Toyota Sunnyvale

March 20, 2018

Don't work with Vinod Kumar (you will get bullied) I really like Toyota Sunnyvale, I just had a very uncomfortable experience with the salesperson Vinod Kumar. He ignored me, pressured me when I didn't More

by winpop3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinod Kumar
Mar 22, 2018 -

Toyota Sunnyvale responded

Thank you for your feedback. Our customers are our top priority and it’s discouraging to hear about your disappointment with our staff. Please don't hesitate to contact me so that we can discuss this issue in greater depth. I look forward to hearing from you. Regards, Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager

March 20, 2018

Great deals and excellent customer service Jessica and Luke were extremely helpful and professional, they made my transaction so easy. I went to a different Toyota dealership and i did not get More

by Mariana Gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Wilson, Luke Zhang
Mar 20, 2018 -

Toyota Sunnyvale responded

Mariana, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Jessica and Luke provided you the best dealer experience ever. Thank you again for your business and don’t forget about the 119-point inspection we provide for complimentary as part of our “10-Point Value Guarantee.” Best regards, Bill Benak, billbenak@toyotasunnyvale.com

March 20, 2018

Excellent and low key Our buying experience was seamless and enjoyable. No hassles. Friendly, good recommendations and the vehicle was prepared even as we dealt with the More

by starman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Nguyen, Ahmad Hatamieh
Mar 21, 2018 -

Toyota Sunnyvale responded

Thanks for letting us know about your excellent experience. Our team approach helps us to provide seamless service. Once again, we appreciate your business and please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Kind regards, Bill Benak, billbenak@toyotasunnyvale.com

March 20, 2018

Great Experience I purchased a new car at Toyota Sunnyvale. Nobu was a great support to me throughout the process. I would come back to this dealer if I need another c More

by Toyota Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Ishihara
Mar 21, 2018 -

Toyota Sunnyvale responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. I will share this with Nobu and please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Best regards, Bill Benak, billbenak@toyotasunnyvale.com

March 20, 2018

Excellent service!! My second lease was ending with Toyota and I was looking for a new lease. The previous sales person I was dealing with was no longer there so I was no More

by Derek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fiona Zhou
Mar 21, 2018 -

Toyota Sunnyvale responded

Your great feedback truly made our day, Derek. We work incredibly hard to exemplify our commitment to customer care and I am glad that Fiona was able to show you what we strive to deliver. Thank you again for your business and don’t forget about the 119-point inspection we provide for complimentary as part of our “10-Point Value Guarantee.” Kind regards, Bill Benak, billbenak@toyotasunnyvale.com

March 19, 2018

Consistently outstanding service! I've had several good service representatives at Toyota Sunnyvale, but I really want to give a shout-out to Maria Castillo. She is thorough, pleasant More

by Meredith L Halen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
Mar 20, 2018 -

Toyota Sunnyvale responded

We appreciate you giving us a shout-out, Meredith. Maria is a great asset and we're thankful to have her on our team. Thank you for choosing Toyota Sunnyvale's Service Department and please consider taking advantage of our complimentary shuttle service we offer as part of our “10-Point Value Guarantee” the next time you bring in your Prius for service. Bets regards, James Austin | jamesaustin@toyotasunnyvale.com

March 19, 2018

Outstanding customer care. My wife Carol and I would like to tell you that the service we experienced with Peyman was warm and friendly. We had all our questions answered and we More

by Kirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peyman Mirshafiei, Ryan Negal
Mar 19, 2018 -

Toyota Sunnyvale responded

Thank you for taking the time to review your experience with us, Kirk. I will let Peyman know that you were pleased with his service. Since you purchased your Rav4 XLE AWD from us, don't forget that we offer all of our customers a 119-point annual inspection at no extra charge as part of our "10-Point Value Guarantee." Best regards, Bill Benak, billbenak@toyotasunnyvale.com

March 18, 2018

Excellent Service Advisor! I've been buying cars and using Toyota Sunnyvale's service department for years. Whenever possible I ask for Bill Moody as my service advisor. Bill's More

by Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Moody
Mar 19, 2018 -

Toyota Sunnyvale responded

Kay, we strive to provide the best service possible and are glad Bill was able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Toyota Sunnyvale's Service Department. Please take advantage of our complimentary scheduled shuttle service – another fantastic benefit of our “10-Point Value Guarantee.” Warm regards, James Austin | jamesaustin@toyotasunnyvale.com

March 18, 2018

Great customer service James Tran was so friendly and was welcoming as soon as we got there. He helped us get through our sales as quick as he can even though it took some More

by Lkang0403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jude, James Tran
Mar 19, 2018 -

Toyota Sunnyvale responded

Thank you for this great review. James Tran is truly an exceptional employee and we appreciate him for giving you a great experience. Thank you again for your business and don’t forget about the 119-point inspection we provide for complimentary as part of our “10-Point Value Guarantee.” Kind regards, Jonathan Latchford | jonathanlatchford@toyotasunnyvale.com

March 17, 2018

Great service! Quick and Efficient I am very happy with my experience servicing my car here. Jamie made this very hassle-free for me. She scheduled me in and took care of my car in a ve More

by Floratheexplorer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Martinez
Mar 19, 2018 -

Toyota Sunnyvale responded

Thank you so much for taking the time to let us know how happy you are with your experience. Feedback from you is one way we know we are achieving our goals. I will share this with Jamie and please let us know if we can assist you again. Also, we would like to remind you of our complimentary scheduled shuttle service as part of our “10-Point Value Guarantee” for the next time you visit us. Warm regards, James Austin | jamesaustin@toyotasunnyvale.com

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