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Toyota Sunnyvale
Sunnyvale, CA
4,380 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,380 Reviews of Toyota Sunnyvale
December 26, 2017
Great buying experience from out of state Excellent, prompt service and unmatchable experience as compared to other dealerships when the challenge was to buy the vehicle and transport it to Te Excellent, prompt service and unmatchable experience as compared to other dealerships when the challenge was to buy the vehicle and transport it to Texas. Would greatly recommend for in or out state purchase! More
by TMCbuyer
Employees Worked With
Jessica Wilson
December 26, 2017
Excellent car buying experience I took my 5-year old son to Toyota Sunnyvale and was greeted by Fiona Zhou in the parking lot. I explained what kind of features I'd like to have in a I took my 5-year old son to Toyota Sunnyvale and was greeted by Fiona Zhou in the parking lot. I explained what kind of features I'd like to have in a Toyota Rav4, and Fiona quickly narrowed down the trims and packages that offered those features. She helped me narrow down the right car, and without asking, she applied all pertinent discounts and cash backs that were in effect. The offer was very close to the invoice price. During the process, she went above and beyond to keep my 5-year old son entertained (brought him chocolate, water, candies, balloons, etc...). Even though the entire process took few hours, my son was happy to be in the dealership. Fiona helped with the trade-in process as well as convincing the finance department to allow me to put as much as I can on a credit card as down-payment. She made the car buying experience a lot more pleasant than I've had in the past from other car dealerships. More
by Yao
Employees Worked With
Fiona Zhou
December 24, 2017
good service I had a happy experience. I got a lot of help when I was shopping, the dealer introduced a lot about the car so that I choose a perfect car which fit I had a happy experience. I got a lot of help when I was shopping, the dealer introduced a lot about the car so that I choose a perfect car which fit me. More
by Lynn
Employees Worked With
Sean Nguyen, Steve Fang
December 24, 2017
Staff goes out of their way to help you Leanne (our salesperson) and Bart (our finance guy) both, to me, went above and beyond to try and help us in every way they could. It is people like t Leanne (our salesperson) and Bart (our finance guy) both, to me, went above and beyond to try and help us in every way they could. It is people like them that make me want to come back to this dealer in the future. More
by scot
Employees Worked With
Bart DiCairano, Leanne Hadzis
December 23, 2017
Fast and pleasant I came I to Toyota Sunnyvale to do my 2nd complimentary service,I was helped by Jamie,she was honest and reasonable about the wait time. She was pleas I came I to Toyota Sunnyvale to do my 2nd complimentary service,I was helped by Jamie,she was honest and reasonable about the wait time. She was pleasant and noligable about my camry. More
by Bgriffen
Employees Worked With
Jamie Martinez
December 23, 2017
Steve Fang in Sales was great! We weren't exactly sure what we wanted. Steve, efficiently and with genuine interest, answered all our questions, demonstrated and explained features We weren't exactly sure what we wanted. Steve, efficiently and with genuine interest, answered all our questions, demonstrated and explained features, and helped us choose. We're very satisfied. More
by ELIZABETH PRUITT WILSON
Employees Worked With
Steve Fang
December 22, 2017
Fast and up front I was very happy with the service I received from JJ. He was up front in the way he conducted business and he worked fast. I was very happy with the service I received from JJ. He was up front in the way he conducted business and he worked fast. More
by G
Employees Worked With
JJ Shehadeh
December 22, 2017
A pleasant leasing experience We were helped by sale rep Jon Cha for our Mirai lease. He made the process very fast and smooth. We were out of the door driving our new car home in We were helped by sale rep Jon Cha for our Mirai lease. He made the process very fast and smooth. We were out of the door driving our new car home in less than 2 hours. The financing manager Roy was also very polite and patient with our questions. They were all very professional. Highly recommend. More
by Tuan Vu
Employees Worked With
Jonathan "Jon" Cha
December 22, 2017
the worst dealership ever, and let me tell you why. I have never had such a deplorable experience with a car dealership in my life. After looking around for a used car, I found a seemingly reasonably pr I have never had such a deplorable experience with a car dealership in my life. After looking around for a used car, I found a seemingly reasonably priced Camry Solara listed online. When I went to check it out, I was assured that it was quality checked and ran perfectly. I admit I may have been too trusting, but if a dealership says that a car is quality checked on 114 points and driveable, I feel like it shouldn’t be naive to believe their claims. Anyways, not even 15 miles after driving off the lot, the check engine light appears. Ok, I say to myself, not a big deal, I’ll just bring it back and get it fixed. So I go back, and they refuse to fix it. They said it was sold as is. I complain to the manager, and they tell me to bring it back next week to get it fixed. It doesn’t seem like the safest thing to drive this around, but I obliged. Now, as I’m driving home, I start hearing crazy clunky noises coming from the back of the car. At this point, who knows what this even is. Here’s the scary part though, a few days later, the brakes give out while I’m on the freeway. WORST MOMENT OF MY LIFE. I call Toyota Sunnyvale, and they say it isn’t their responsibility and that it was my fault for ruining the car. Really?! They said they would still check out the check engine light, but they can’t make any promises that they would even repair this. Their repairmen also work 9-5 M-F, which just happens to be my business hours for my job. So now, even if they would look at it, I have to take time off of work just to get it looked at without any indication that they would even fix it after they diagnosed it. Long story short, my car got towed for being parked for too long because I couldn’t safely drive it, I had to pay even more money to get it back, and the resale value was crappy because it was a crappy car. Even worse, I’m salty now. If you want to buy a used car, don’t trust Toyota Sunnyvale unless you know cars and can do the safety check yourself. Given the demographics of people who shop there, I’d say that wouldn’t be a huge percentage of us. Spend your hard-earned money elsewhere where they actually care about your safety. More
by niraliu
Employees Worked With
Jad Thiels, Praneet Lakhan
December 22, 2017
Great purchase experience! Got a fantastic car from the Sunnyvale Toyota. John, Bart and Albert were a great help and made the whole process seamless and easy. Just picked up my Got a fantastic car from the Sunnyvale Toyota. John, Bart and Albert were a great help and made the whole process seamless and easy. Just picked up my car yesterday. More
by 2006toyocam
Employees Worked With
Albert, Bart DiCairano, John Ewell
