Toyota Sunnyvale

Trustworthy Toyota of Sunnyvale sold me a 2017 Mirai on July 26, 2017. Jessica Wilson was honest, accessible, and up-front about everything important regarding t Toyota of Sunnyvale sold me a 2017 Mirai on July 26, 2017. Jessica Wilson was honest, accessible, and up-front about everything important regarding this sale. The dealership did not engage in the usual running back and forth to invisible ‘supervisors’ or other tactics to wear down the buyer. Their price for my trade-in (a 2004 Prius) was quick and fair, based on KBB. Ms. Wilson has continued to be accessible since the sale. The evidence to date: this dealership cares about its customers, a rarity in this business. More

Great detail service after purchase I brought back my newly purchased Marai to dealer and received warm assistance from my sales manager, Jessica Wilson. Her kindly service and got the I brought back my newly purchased Marai to dealer and received warm assistance from my sales manager, Jessica Wilson. Her kindly service and got the work done in few minutes. I am very happy and highly recommend her service to my friends. More

Pathetic servicing First of all, sorry for writing this review very late(It all happened in month of Apr). The battery for my Toyota Camry which was bought 15 days ago First of all, sorry for writing this review very late(It all happened in month of Apr). The battery for my Toyota Camry which was bought 15 days ago from Toyota used car center in Sunnyvale, died. So I contacted service department of Toyota for jump start and a towing truck was sent. The whole day car was at service center but they didn’t check on it and in evening when I wanted to pick the vehicle, they said we will check and get back to me. Within 15 mins I got a call that car is not starting even with Jump start and needs a battery replacement. I was asked to get battery replaced as they can’t even run diagnostics(And quote was around $500) on dead battery. Since it was late in evening, I said no and then later I thought of trying my insurance company for jump start since from their act and behavior I was having a doubt if they even tried jump start(There were stories told that car was towed inside the center tried and then put back out side within 15-20 mins) That person from Road side assistance was able to jump start in one shot. He also diagnosed the health of battery and confirmed that its failing the test, in such scenario, battery start showing bad health in around 1 month in advance. So its very unlikely how was it not caught in 119 point inspection. I was amazed that how Toyota Sunnyvale main service center was not able to jump start the car and hence could not run diagnostics and asked me to leave the car for battery replacement. Clearly indicates they want to earn extra $500 dollars by battery replacement. Otherwise how can a person from road side assistance who was carrying a small jump start could easily start the car. Basically service center did not realize that their such action is going to put their own another department(Used car center) in mess. Later after many discussions, used car center agreed to change the battery but preferred to do at their cent rather at this location, may be even they don't prefer this service center. More

Helpful, Knowledgeable, and Friendly Environment I was looking for a used car, preferably a small SUV, and came across the Toyota RAV4. After browsing other dealers, I came to Sunnyvale Toyota and fo I was looking for a used car, preferably a small SUV, and came across the Toyota RAV4. After browsing other dealers, I came to Sunnyvale Toyota and found the car I was looking for. My experience with this dealership was pleasant from start to finish. Special thanks to Richie in Finance! More

Thanks, Long Gao! We had a very pleasant experience leasing a Mirai with Long Gao. This is a complicated vehicle. He was very helpful and patient through the entire pr We had a very pleasant experience leasing a Mirai with Long Gao. This is a complicated vehicle. He was very helpful and patient through the entire process. The night after purchasing the car, we encountered a problem to use our prepaid debit card to pay for the hydrogen. So we called him for help. He was very nice when helping us the solve the problem. I would recommend Mr Gao to everyone who is looking for a new car! More

Positive experience here John and James helped us through the process of buying our first car, a 2014 Toyota Prius C. Both were very helpful throughout the process, and I real John and James helped us through the process of buying our first car, a 2014 Toyota Prius C. Both were very helpful throughout the process, and I really appreciated that they weren't overly pushy, the way I had felt about the service at another car dealership we went to before the Sunnyvale Toyota. I love the car we bought, and would highly recommend this dealership to others looking for used cars. More

Purchase of a SUV We bought a new Rav 4 SUV two weeks back and Dhanendra Shah helped us out with the entire process, we are overall very happy with our experience at th We bought a new Rav 4 SUV two weeks back and Dhanendra Shah helped us out with the entire process, we are overall very happy with our experience at the Sunnyvale Toyota branch. MR. Shah made everything so smooth that we would go back again for sure More

James was excellent. James made sure that all negotiated items were taken care of and helped me get to the shuttle when I brought the car to the used car service center to James made sure that all negotiated items were taken care of and helped me get to the shuttle when I brought the car to the used car service center to have the windshield replaced per sales agreement More

Customer Service On my recent visit to Toyota of Sunnyvale, I was assisted by Iris. She was very friendly, and helpfu, and knowledgeable. We took a test drive, which i On my recent visit to Toyota of Sunnyvale, I was assisted by Iris. She was very friendly, and helpfu, and knowledgeable. We took a test drive, which included the freeway, so I had a good idea of how the vehicle handled. If I visit this dealership again, I'll be asking for Iris by name. More