Toyota Sunnyvale

Nightmare turned lifesaver I had my car towed in and was in a bind. Simon Guzman was very unhelpful and would not give me the time of Day! I then met Melanie Soriano and Fernan I had my car towed in and was in a bind. Simon Guzman was very unhelpful and would not give me the time of Day! I then met Melanie Soriano and Fernando who saved my day! Thank you to the both of them for going above and beyond! More

Thanks Mr. Shah Mr Shah Dhanen helped me a lot to find my exact needs, worked out a lot and behave as a nice friend. Even my friends also appreciate his Mr. Shah Mr Shah Dhanen helped me a lot to find my exact needs, worked out a lot and behave as a nice friend. Even my friends also appreciate his efforts. Anyway Happy New Year 2017 to all the employees of Toyota Sunnyvale Team Keep working to satisfy your own customers and be HAPPY More

Bought preowned Toyota Pruis I had not bought a car through a dealer for over ten years and found the whole process to be quite satisfying. I liked the no negotiating over price, I had not bought a car through a dealer for over ten years and found the whole process to be quite satisfying. I liked the no negotiating over price, the straight forward presentation of the vehicle and no pressure. Bobby Scott was excellent in finding this car tucked away in the back and he found a vehicle that hit everyone of my criteria. When he was not available the next day, Fred filled in seamlessly and walked me through the whole sales process in under an hour. I would highly recommend either of these gentlemen to work with. More

Good Customer Service and very nice Salesman Julian Flores did a great job taking care of me when I went in. It's refreshing no high pressure, very friendly and personable. The lot has good sel Julian Flores did a great job taking care of me when I went in. It's refreshing no high pressure, very friendly and personable. The lot has good selections. I know I will come back to them. I keep checking their website for the car I want. More

Bought a used Mercedes at a great price We were searching for a car in a very specific price range. We went to quite a few dealerships and also to quite a few used car lots. In all the other We were searching for a car in a very specific price range. We went to quite a few dealerships and also to quite a few used car lots. In all the other used car lots and dealerships we either did not find any cars in our price range or if we did find a car it either had a huge number of miles on it or looked as if it had been in an accident or wasn't taken care of at all by the previous owner. We then came to Toyota of Sunnyvale and started to look around their used car lot. First we found a significant amount of cars in our price range there and also had great customer service. Jim came up to us only a few minutes after we arrived to the dealership and was very helpful. He showed us around the lot and showed us all the cars in our price range. He was very helpful talking about the cars and showing us why they were priced the way that they were. Then we looked at the Mercedes and took it for a test drive. This was one of the only cars that did not have any weird lights flashing on the dashboard and was not making any weird sounds while driving. We liked the car almost immediately. After taking the test drive we told Jim that we would think about it because my wife was not there during that day. Jim gave us his business card and did not try to make us buy that car immediately. Then after a few more days of searching for other cars in our price range we had 2 cars to chose from. One was the Mercedes and the other one was a car that was newer but a little over our budget. We test drove the other car and then went back to the Toyota of Sunnyvale used car dealership to try out the Mercedes. When we came Jim was available and allowed us to take another test drive in the Mercedes and look it all over one more time. That made us confident that we wanted the Mercedes and we were ready to buy the car. We went and filled out all the paper work and were out the door in less than an hour. It was a great experience. We loved the no hassle pricing that they have there because they offer great prices on their used cars and you do not have to do the negotiations that can take up a very long time and that can still not yield the price that you want. This Mercedes was priced at the fair price that kbb said that this car should cost. We also loved their 3 day 250 mile return option also. Overall we had a great time at the dealership and Jim and everyone else that we talked to while waiting for the car to be cleaned were very nice and willing to help and not hide anything. For example this Mercedes did have one small issue which was that the sunroof does not work and when we were looking at the car it said that on the information that was displayed in the car. We had a great experience there and will recommend it to anybody that wants to buy a great used car for a great price. More

service experience I visited Toyota Sunnyvale back in november for oil change and i received excellent service from service adviser Millis . He is very knowledgeable and I visited Toyota Sunnyvale back in november for oil change and i received excellent service from service adviser Millis . He is very knowledgeable and helpful. I will strongly recommend Toyota Sunnyvale to my friends and families. More

Personal, Friendly and Working in the Customer's Interest I recently wanted to purchase a Prius, something in the Prius Four category for the adjustable leatherette seats and moonroof. I had the good fortune I recently wanted to purchase a Prius, something in the Prius Four category for the adjustable leatherette seats and moonroof. I had the good fortune to work with Jessica Wilson and her manager Jonathan to find the best deal possible. When my trade-in was not as attractive I had thought, they found ways to 'help' the overall price to make up for some of that. I always felt Jessica was doing all she could to secure the best deal for me. I was even able to get a couple extra days to consider the deal, despite the vehicle being a 'hot' item. I could not be happier with the way I was take care of by Jessica and Toyota Sunnyvale. More

Excellent Teamwork I started chatting with Toyota Sunnyvale's Internet Sales team to purchase a new SUV as a Christmas gift for my wife. That conversation was started w I started chatting with Toyota Sunnyvale's Internet Sales team to purchase a new SUV as a Christmas gift for my wife. That conversation was started with Chris Hagan. Chris was very helpful and provide all of the details that need to consider whether to move forward. The conversation went well and without any drama. As a result, I stopped by a few days later to finalize the details. Chris was not available at the time. As a result, Dan Fuller stepped in to help and complete the transactions. It went very smoothly that the whole transaction was completed that same morning. Chris and Dan appears to work well together and their teamwork translates to an excellent customer buying experience. Both Dan Fuller and Chris Hagan were very thorough, accommodating, and extremely personable. In a couple years, I will need to replace another aging SUV. I will most definitely seek both Dan and Chris's assistance in selecting a replacement in the future. More

Best car shopping experience I shopped around car dealers for 3 weeks, stopped by Fremont Toyota and did not have the best experience so I decided to contact Mike New ( manager ) I shopped around car dealers for 3 weeks, stopped by Fremont Toyota and did not have the best experience so I decided to contact Mike New ( manager ) at Toyota Sunnyvale. Mike, Jessica and Cisco made my experience a great one ! Jessica Wilson ( sales person ) was professional, friendly and easy going so no pressure at all. She is very patient and went over the car options and features so I could make the right choice. The car I was looking for was not at the dealer ship so Cisco Savala ( manager ) found the car I was looking for at another dealership and had it at Toyota Sunnyvale the very next day ! The car had a minor paint scratch so Mike and the rest of the team had it painted and detailed so you could not even tell that there was a scratch any more. I did not just get great service but a great price as well so if you are looking to purchase a new vehicle, you should visit Mike, Jessica and Cisco, they will make the experience pleasant and transparent so there are no hidden cost or surprises. Mike went over my finance options and explained in detailed my payment, interest rates and fees to make sure I had a clear understanding of my options. Thank you Mike, Jessica and Cisco ! More

Sienna SE I stopped by during a Saturday morning to check a Sienna SE. I got to talk with Delon who showed me their current inventory, but before having the opp I stopped by during a Saturday morning to check a Sienna SE. I got to talk with Delon who showed me their current inventory, but before having the opportunity to go on a test drive I had to leave to take my kid home. My intention was to come later in the afternoon but some other engagements prevented me, so... a few days later I stopped by again. This time John Papas attended me since Delon was out. We checked the current stock again and we went out for a test drive. This time I left with the car, a beautiful Sienna SE. Both Delon and John are cordial and helpful guys. And Sean from finance was a pleasure to work with. All in all it was a smooth event. More