Toyota Town of Stockton

My prior experience with the service department was always good, but this last appointment to service my car was horrible, worst customer service and took to long, my appointment for an oil change was always good, but this last appointment to service my car was horrible, worst customer service and took to long, my appointment for an oil change was at 8:00 am I got there at 7:40 and I got out at 10:30, with an appointment took them 2:30 hrs. I love Toyota but need to improve their service department. More

Convenient and I brought my car earlier than my appointment slot and I was done few minutes after my appointment time. Plus I love the new System that they have in place to keep you updated about appointment slot and I was done few minutes after my appointment time. Plus I love the new System that they have in place to keep you updated about the service. More

I purchased a car with them six months ago and that was process was perfect. And now my visit to the service center yesterday morning went so smoothly. I was welcomed immediately, the supervisor walked me process was perfect. And now my visit to the service center yesterday morning went so smoothly. I was welcomed immediately, the supervisor walked me through the process (this is my first time servicing my new car from you guys) thoroughly and plainly. Once the maintenance was complete, I was checked out quickly and got a pass for a complementary car wash. What a generous touch! Every single person at the service center, starting with Tao (I think) was kind and quick. Thank you all! More

Great customer service! Jake was very helpful and courteous. He made sure I was taken care of in a fast and efficient manner. Jake was very helpful and courteous. He made sure I was taken care of in a fast and efficient manner. More

Erick Gomez is an outstanding service advisor. Very easy to talk to and understand and possess a very good emotional intelligent. Very easy to talk to and understand and possess a very good emotional intelligent. More

Excellent customer service workers directed where I needed to go for my warranty pre paid services and I received all the help and work I needed to get done thank you staff at Toyota town Stockton needed to go for my warranty pre paid services and I received all the help and work I needed to get done thank you staff at Toyota town Stockton More

My service rep, Kaden Robbins, was open, honest, knowledgeable, and understanding. He answered my questions and offered helpful suggestions. The technician was diligent in his appraisal of my vehi knowledgeable, and understanding. He answered my questions and offered helpful suggestions. The technician was diligent in his appraisal of my vehicle's issue and did it in a timely manner. The waiting room was clean and comfortable. More

The service technician, Darin Sihalath, was very friendly and helpful. The service department was fast and efficient. and helpful. The service department was fast and efficient. More

Clean relaxing waiting room with plenty of comfy chairs. Workers at Toyota Town are friendly and helpful. Workers at Toyota Town are friendly and helpful. More

I had an amazing experience with Daren Sihalath at Toyota Town Stockton! I brought my car in for service and had another appointment elsewhere in about an hour, so I was a little worried about the timing. Da Town Stockton! I brought my car in for service and had another appointment elsewhere in about an hour, so I was a little worried about the timing. Daren was incredibly encouraging, helpful, and kept me reassured throughout the process. To my surprise, my car was ready right on time! There was also another issue that came up with the car, and Daren went above and beyond to rearrange a time that worked for me to bring it back. I truly appreciate his excellent customer service, professionalism, and willingness to work with my schedule. Thank you, Daren, for making the whole experience so easy and stress-free. Great customer service like this really makes a difference! More