Toyota Town of Stockton

They crashed my brand new car and then jacked up the APR I was in the market for a new truck and since I had such a good experience with the service department at Toyota Town... I figured I would consider pu I was in the market for a new truck and since I had such a good experience with the service department at Toyota Town... I figured I would consider purchasing my new truck there. The experience with my Tacoma purchase was amazing. The numbers worked out and the truck was in stock. The whole process was relatively painless. The salesperson was absolutely astounding and a hard worker. After I purchased a new vehicle... the husband decided he wanted one too... so why not! We went back to the place where I got a good deal, hopefully to have another great experience! That my friend, is where my logic failed. Nearly the entire experience was nothing short of a disaster. After finally getting everything to work out number wise... we sign and walk out to our "brand-new" car... that someone crashed. Someone decided to back into something and damage the back bumper between the time we looked at and decided on it and when we signed the paperwork and went out to see our "brand-new" car. Well, things happen and we truly understand that. We decided against keeping that car, as it would need repair and I've had bad experiences at the shop that they use. The sales manager on duty was really pressuring us into taking the car with the crashed bumper, to the point I felt very uncomfortable. Had we not had such a great salesperson (Ashely De La Rosa), we would have walked out and been done with them. After some back and forth we agreed on coming back the next day or so to get another one. They didn't have the color/package that we wanted, so they had to get one from another dealer. I was impressed that they were going through all the hoops to make it right. Well never to be outdone, the bad luck continued. The numbers work out and all so we go back to finance again... and they jacked up the interest rate on us! Keep in mind we have absolute stellar credit and whatever down payment might be needed. The interest rate went from 2.99% to 4.19%, I mean that is quite a jump in less than two days. The finance guy tried to explain it away, and as it was our second meeting, not enjoying the first one, we were done. I understand things fluctuate and all... but we were the innocent victim here. We bought a car with every good intention a customer should have. We were given a brand-new car that was just crashed. We worked with them and came back again to STILL buy a car... and they jack up the rate after their issues caused us to go back through all of this again. In the end, they made it work... not quite the way we wanted... but we just wanted to get the deal done and get out of there. Having three Toyotas in the family, it would be nice to have a local dealer we could trust and continue going to for service and maybe sales... I don't really see myself coming back with this level of shoddy customer service. The only thing that salvaged this was our amazing salesperson Ashely, without her we would have walked. She did everything in her power to help us, she needs a raise! As for the experience, it left a lot to be desired. The deals made should be honored and the whole bait and switch by finance really made me question their integrity. Worst car buying experience in my recent memory. Now that my grandparents are looking to replace their aging Avalon... we will be looking at Elk Grove or Tracy Toyota. Hope they actually care about their customers. More

Best buying experience in many many years Dealership went out of their way to be super helpful and fast. Much better experience than any previous car buying one. Jake was super helpful and the Dealership went out of their way to be super helpful and fast. Much better experience than any previous car buying one. Jake was super helpful and the inventory at Toyota Town is far superior to any other dealership. For the vehicle I wanted and for a fair price. More

Service Department Ever since Toyota of Stockton stopped soliciting service reviews, the customer service has deteriorated. My husband and I will drive to another deale Ever since Toyota of Stockton stopped soliciting service reviews, the customer service has deteriorated. My husband and I will drive to another dealer for our SUV and truck services to avoid Toyota of Stockton. More

Very good experience Luis Rubio made my experience in the car shopping department a very great one. He answered all my questions and seemed to be an honest guy. I highly r Luis Rubio made my experience in the car shopping department a very great one. He answered all my questions and seemed to be an honest guy. I highly recommend Rubio in purchasing your next Toyota. I didn't have to haggle with pricing as he gave me a great one right off the bat. I would buy here again. More

Customer Service Mo was very helpful with finding the perfect car for me. He was kind and is very attentive. Great service and deals overall. Thank you!! Mo was very helpful with finding the perfect car for me. He was kind and is very attentive. Great service and deals overall. Thank you!! More

2017 Toyota Tacoma They treated us perfect I bought a 2017 Toyota Tacoma they gave me the best price within 100 miles am thankful I very satisfied thank u Stockton Toyot They treated us perfect I bought a 2017 Toyota Tacoma they gave me the best price within 100 miles am thankful I very satisfied thank u Stockton Toyota More

V good deal V good dealing Not time wasting here I recommend everyone Sid and manager is straight dealing love it All staff is good and friendly service V good dealing Not time wasting here I recommend everyone Sid and manager is straight dealing love it All staff is good and friendly service Thanks More

In and out I was in and out of there when buying my truck.Sid momini was very helpful and friendly.I would buy again from this dealer in the future. I was in and out of there when buying my truck.Sid momini was very helpful and friendly.I would buy again from this dealer in the future. More

Friendly and honest Luis our salesmen was great very helpful and hard working went above and beyond to find a van that we wanted and always came through his promises Luis our salesmen was great very helpful and hard working went above and beyond to find a van that we wanted and always came through his promises More

A professional put me in the car I wanted for a good price. The rep with whom I dealt listened to what I had to say and didn't try to talk me into anything. He answered all my questions honestly without resort The rep with whom I dealt listened to what I had to say and didn't try to talk me into anything. He answered all my questions honestly without resorting to a lot of adjectives. I felt totally confident in his integrity. More