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Toyota West

Columbus, OH

4.6
1,819 Reviews
At Toyota West, we believe in providing car buyers with a first-class car-buying and vehicle-servicing experience. When you visit our Toyota dealership near Columbus, Dublin, and Grove City, Ohio, you’ll find a huge selection of new Toyota SUVs, cars, trucks, and more.
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1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,819 reviews

September 21, 2026

I recently bought a great car; honestly, I was very pleased with the service, friendliness, and flexibility of Mr. Morris Williams—he is truly someone who cares about the customer. More

by Manuel Juarez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris Williams
Sep 22, 2026 -

Toyota West responded

Hi Manuel, hearing about your excellent car-buying experience with Morris made our day at Toyota West. Enjoy your new car!

September 14, 2026

Great customer service, very accommodating. Overall very positive experience. Follow up was great as well. More

by aortman68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
Sep 14, 2026 -

Toyota West responded

Thank you for your business and feedback! - The Toyota West Team

August 23, 2026

I had an excellent experience working with Ahned Mansour at Toyota West. He is extremely friendly, honest, professional, and genuinely helpful. He goes above and beyond to make sure everything is clear and More

by Walid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Mansour
Aug 25, 2026 -

Toyota West responded

Walid, thank you for recommending Ahmed and our team! We appreciate your business and look forward to working with you again at Toyota West. See you next time!

August 18, 2026

We’ve come here with family cars for years, but my daughter worked with CJ yesterday and he: 1) Couldn’t provide me with any time estimates 2) Gave no updates on status of the vehicle AND MOST IMPO More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CJ
Aug 18, 2026 -

Toyota West responded

I regret to hear about your recent visit and the issues you experienced. It's disappointing to know that we fell short in providing timely updates and service accuracy. We take these matters seriously, and I would like the opportunity to discuss this with you further so we can ensure it doesn't happen again. Please feel free to reach out at your convenience. Thank you, Jordan Wilson - Service Manager - 6144654834

August 12, 2026

Toyota West Service, I had my appointment yesterday. Bryan my service advisor is always on top of my Rav 4 2015 needs. Dave and Dan are the drivers for the shuttle service (with in 10 mile radius) cou More

by darlaclark84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Service Rrp., drivers Dave & Dan
Aug 13, 2026 -

Toyota West responded

Thank you for choosing Toyota West and sharing your feedback! It's awesome to hear that Bryan and the rest of the team made your experience so smooth. Safe travels in your 2015 RAV4!

July 15, 2026

I know they didn't do the multi point inspection that they said they did. I don't like the people who work there, I guess service has changed and people aren't as respectful and don't listen. More

by libbybeckley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
X, mr
Jul 15, 2026 -

Toyota West responded

We're committed to providing thorough and respectful service, so it's concerning to see this feedback. I would like the chance to look into your concerns and communicate to our team where we may have gone wrong, so please don't hesitate to reach out. Best, Jordan Wilson - Service Manager - 6144654834

July 11, 2026

It was a very fast a professional experience I would definitely use the dealership again More

by Swan5050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2026 -

Toyota West responded

It means so much to us to see your review! Thanks from the team at Toyota West.

July 04, 2026

Dealership is great very friendly people in the service area. They are very knowledgeable about their job and they ensure customers are scheduled for correct service More

by Robertmlong365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby
Jul 06, 2026 -

Toyota West responded

Thank you for your kind words, Robert! We’re pleased to hear that our service team made a positive impression. We look forward to assisting you at Toyota West again!

July 04, 2026

Chandler took time to update us on expected service needed and addressed options for a radio/technology issue. Kudos to Chandler! - for directing conversation to me, the female owner of the car, even t More

by nash.susan80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandler Inman
Jul 06, 2026 -

Toyota West responded

Thank you for sharing your experience, Susan! We're so glad Chandler provided attentive, respectful service. We'll be sure to pass along your praises! It means a lot to have your business at Toyota West. See you next time!

July 03, 2026

Exceptionally great all way around. Thank you for your amazing service. Keep up the good work More

by AA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2026 -

Toyota West responded

We are so happy that our Toyota West team delivered an excellent experience. Thank you for your kind words!

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