Toyota West

I have not had a problem with Toyota West in the past. But this particular time I was not happy. I dropped my car off at 10am for a recall service appointment and was told when I made the appointment it wo But this particular time I was not happy. I dropped my car off at 10am for a recall service appointment and was told when I made the appointment it would take four hours. No one said anything different when I dropped the car off and it was not ready until 4:40 pm only because I called and pushed them. Poor communication on their part as they should have set the expectation that recalls get squeezed in between other appointments and get low priority. That's not what they told me but that's the impression I got. When I got my paperwork it had a promised completion time of 7pm! More

Chris Frey It’s a wonderful service advisor. Very helpful and keeping the process run smoothly. Very helpful and keeping the process run smoothly. More

Service advisor very thorough with the service they provide, very professional , and explained all about future services plan after my warranty expired provide, very professional , and explained all about future services plan after my warranty expired More

The service technician did a great job of explaining what service my truck needed. The waiting room was clean and comfortable. service my truck needed. The waiting room was clean and comfortable. More

Shannon was great to work with through car buying experience with Brooke and I. Has a lot of patience allowing us to test out the car multiple times before we bought it. experience with Brooke and I. Has a lot of patience allowing us to test out the car multiple times before we bought it. More

Dropped off the car night before service. Was updated immediately morning of service via text. Was updated immediately morning of service via text. More

First time car purchase very happy and pleased with my experience, felt very welcomed by all. experience, felt very welcomed by all. More

Excellent service, knowledgeable, listened to all my concerns and answered all my questions. Clean and bright customer waiting area. concerns and answered all my questions. Clean and bright customer waiting area. More

Radames offered us an excellent service, the attention was very good and the experience was wonderful. Highly recommended! was very good and the experience was wonderful. Highly recommended! More

Great purchase experience. Bought a lot of new vehicles from many different dealers and this was the best. Bought a lot of new vehicles from many different dealers and this was the best. More