Toyota World Of Lakewood

It was exactly what I wanted!! After weeks researching and looking in other dealers for a truck or SUV with 5.7 engine that I was looking, I found it here! I live 1 1/2hr away from After weeks researching and looking in other dealers for a truck or SUV with 5.7 engine that I was looking, I found it here! I live 1 1/2hr away from here, I called in and spoke with Alexis, she treated me very nice. Went we got there, they had the truck ready to try it. Everything was really nice and easy. I felt in love with the truck. Jessica Lobo was great, she was diligent on our concerns, she waited until we closed the deal and were ready to go. I really will recommend this place to others. Go and ask for Jessica, she is really nice, she explains and answers all of your questions! I can't complain. More

I was pressured into a truck that I can't use. management in this dealership is filled with LIARS and CONARTISTS .I will not recommend this dealer to anyone . I wanted my truck back BRANDON TORRES management in this dealership is filled with LIARS and CONARTISTS .I will not recommend this dealer to anyone . I wanted my truck back BRANDON TORRES TOLD HE brokered my truck that was a lie my truck is sitting on the used lot a Toyota. More

Thank you! Best Car Buying Experience! I bought a car from Chris and Alexis and they were great. Extremely helpful and kind. Alexis helped me before I got to the dealership and was extremel I bought a car from Chris and Alexis and they were great. Extremely helpful and kind. Alexis helped me before I got to the dealership and was extremely nice on the phone and made the whole process so much easier. Chris was probably the most thorough salesman I have ecer worked with and changed my outlook on buying a car. Ask for them and you will get a great deal! More

Taken for a Ride I complained that this car did not have a keyless entry, something the salesperson should have told me when I asked twice about the options, before I I complained that this car did not have a keyless entry, something the salesperson should have told me when I asked twice about the options, before I put money down on this car. I tried to get a hold of sales mgr who never called me back. The salesman who I originally spoke with called back and told me that they do not install keyless entries to base models and I should go to an aftermarket place, which he supplied. It would cost $199 to do this, when the dealer could have just put me in an LE. Also, there are issues with modifying a vehicle and the warranty being invalidated or in lease in part. Even though the salesman said it wouldn't. But since they have already conned me into buying the VIN etching to the tune of $500, and did not give me pertinent information I needed to make an informed buying choice, and did not make themselves available after many calls, I can't believe anything they say. So I went through customer relations. I explained what happened. That this is a safety issue not having a keyless entry for a woman. She is waiting to hear something back from the Mgr if they can switch me to an LE which does have a keyless entry. In the meantime, she gave me a form to fill out to reimburse me for the VIN etching warranty ($349). I am still being charged $149 for the etching that I was tricked into at the end of the sale. I should only get charged for cost, what the dealer paid (less than $25 for this. You can get your own kit for less than $25 and do yourself.) I am waiting for a call by the end of day Monday to see if they will switch me to LE. I already called the main office of Toyota World in Texas to file a complaint and had them send a message that I did this with the complaint number to Toyota World. Do not go to this dealership. I wish I would have read all these reviews before I went. More

They don't stand behind their customer The cliff notes version is to avoid this dealership. Their own gross oversight of paperwork not being submitted has earned me 9 months of aggravation The cliff notes version is to avoid this dealership. Their own gross oversight of paperwork not being submitted has earned me 9 months of aggravation, wasted time and an account in collections. They do not stand behind their customer, even when it is blatantly their lack of competency on multiple levels that created the issue. As a return customer to the Toyota brand and Toyota World of Lakewood, I turned in a lease on Memorial Day weekend in 2018. The dealership never "grounded" my returned lease (never submitted the proper paperwork for me returning the truck). I was charged an extension of lease and an overage of miles due to this oversight on their part. Additionally, they never submitted the proper paperwork for me being a returning customer and charged me a deposition fee as well. I received my first bill pertaining to this issue on June 7, 2018 and contacted Toyota Financial directly. They informed me that the paperwork would need to be submitted properly from the dealership. I worked with manager Jean Elam to get this resolved, which she provided assurances that it was. On November 23, 2018, the "resolved issue" was put into collections. Since then, it has been a nightmare of wasted time, false assurances and deceptive customer service. After repeated attempts for me to contact the manager, she now rushes me off the phone, doesn't return messages and infrequently responds to emails. When she does respond it is with empty assurances that the issue will be resolved by such-and-such a date, "no matter the outcome to Toyota." Even with proper documentation on my lease, proof of return date and odometer statements, the collections agency cannot clear the account until Toyota of Lakewood and Toyota Financial submit the proper paperwork. Toyota of Lakewood never filed the proper paperwork from the beginning and now will not stand behind their customer to rectify the issue. 9 months later, I am still dealing with this. This dealership failed to submit the proper paperwork from the beginning. When I discovered the issue, they failed to update their paperwork until multiple phone calls and emails were placed. The manager has failed to correct this issue and only kicks the can down the road or flat out refuses to follow up with me. I sincerely wouldn't wish this on anyone else unless you have a high tolerance for BS, hours of your own time to waste and a credit score you wish to ruin based on principle. More

Not a nice manager I traveled in with my wife to hear a quote on a camry. The salesmans first question was "did you hear any other quotes yet". I answered honestly that I traveled in with my wife to hear a quote on a camry. The salesmans first question was "did you hear any other quotes yet". I answered honestly that I did. He then called his manager over. His manager (a tall broad fellow) asked me what was the lowest quote I heard. I told him an amount. He said in that case go with that one because we can't match it. I then asked him since I traveled in, do you mind if I were to test driving it. He responded very rudely that he can't "waste" a few minutes of his salesmans time. Very unproffesional. The next place I went was Toyota of Toms river (route 37) The experience there was the total opposite-the salesman there was outstanding as were the managers. I strongly reccomend to stay away from toyota of Lakewood. More

Excellent sales experience We just got our 4th vehicle from Toyota World of Lakewood. It is always extremely great buying experience doing business here, especially dealing with We just got our 4th vehicle from Toyota World of Lakewood. It is always extremely great buying experience doing business here, especially dealing with Bob Elwell. Bob seems to always go above and beyond to accommodate the customer. He always uses his professionalism to fit a vehicle that is right for you. This is the reason we are repeat customers of this dealership. More

Worth the Read If your looking for a new or preowned car There aren't enough words to describe this dealership. As someone that has been in the business, I still hate car shopping, I hate the run around, the There aren't enough words to describe this dealership. As someone that has been in the business, I still hate car shopping, I hate the run around, the negotiating, and visiting dealerships to get "the best pricing." I don't tend to let people know I work in the automotive business because you sometimes can be treated a little different then you would expect, so I shop like every other consumer. Last Friday I was about to buy a Acura ILX because I couldn't find a pick up truck I liked or could afford. I figured I'd go test drive a Toyota Tacoma since I always liked them. I fell in love. Now the dealer I drove the car out was trying to make me buy it there on the spot and all ( I will not disclose who). I still needed to shop around and know I'm getting a good deal. So after I left, I called 12 dealerships around NJ NY and PA. Some very nice people. But then I met Greg via the phone. It was a different conversation than anyone else. He listened to me, understood what I wanted and what my budget was. Within 30 Minutes he had Brandon (Sales manager) call me and introduce himself. He sent me EXACTLY what truck I wanted with a few extra features. He blew every other Toyotas pricing out of he way to where other dealers laughed and said oh I'm going to get taken advance of they will switch the truck etc etc. Thats how crazy these guys are, the numbers were that LOW. Brandon and Greg held that car for me. Took my word I was coming in 1 day later. I got to that dealership and low and behold I was instantly greeted by many. My truck was shining out front. I went back over the numbers to confirm that this was the deal and my truck. I did my insurance, and I was in and out within an hour. Record timing. No mistakes, no problems, simply smooth. Can't thank these gentleman enough. Oh I absolutely love the truck. Thank you again everyone that made this possible at Toyota World of Lakewood. (BTW I've worked in high-line automotive stores in sales, I know what the red carpet treatment is like, they compare to a unimaginable amount) Do yourself a favor, save the time of calling around and Just call Greg or Brandon. You'll save yourself a lot of money I guarantee that as well a xxxx ton of Time. Tell them my review got you there. I guarantee you will not regret it. More

Top notch service and an incredible experience! A+ Carter My mother and I had a recent loss of my father and her husband of 40 years. Carter was incredible. He truly assessed our needs, built such a great rel My mother and I had a recent loss of my father and her husband of 40 years. Carter was incredible. He truly assessed our needs, built such a great relationship and went well above and beyond the duty of a typical car salesman. Toyota of Lakewood is far from a team of salesmen, they’re professionals and experts. Carter made us feel at home and at ease with a deal better than any dealership we previously inquired with. Thank you to the General Sales Manager Brandon Torres for a remarkable experience and being the manager who wasn’t behind the glass, he was right next to us. I give Toyota of Lakewood as many stars available. Thank you all for the best car buying experience that I’ve ever had. More

Great experience at this dealership As consumers, my husband and I “did our homework” and knew exactly what we wanted in a new vehicle. Longtime Honda owners, we were pleased at the res As consumers, my husband and I “did our homework” and knew exactly what we wanted in a new vehicle. Longtime Honda owners, we were pleased at the respect given by Lakewood Toyota. From start to finish, RESPECT is important to us as far as our time, needs, and budget. Not one employee was pushy in any way. We’ve been to a few others and expected they were all the same..GREAT EXPERIENCE WITH SALESPERSON CHRIS NAGY, DONNY, AND MANAGER WES! More