Toyota World Of Lakewood

Seamless Kudos to Toyota World od Lakewood!Our HELPERS...Brandan...chris..showed excellent salesmanship. Both were knowledgeable and well informed with stat Kudos to Toyota World od Lakewood!Our HELPERS...Brandan...chris..showed excellent salesmanship. Both were knowledgeable and well informed with statistics and details relating to all the vehicles which help us in navigating through our options.From the showroom on through to the service area we felt welcomed and cared for. cleanliness and comfort abound.MARK, the manager ,introduced himself with a hearty handshake and smile.Thank You Toyota,for having top notch employees in place for the tough decisions ..Thier attitudes and friendliness were reflected in all they did and they ALL made us feel comfortable and cared for. David, in finance showed his years of expertise and delivered the contract precisely and perfectly.CORY..wrapped it up the following day...and was a pleasure to deal with.The other employees..while not involved in the actual sale,were all so friendly and nice.couldnt have asked for anything more.oooooo....p.s...the industrial coffee/cappuccino machine was definitely a major player throughout ..lol....seamless experience...debi montemaro More

Friendly honest service. I traded in my 2015 Camry for a new 2018 Camry. I love this model and the dealership sales and service have been fantastic. Jim helped me find the ex I traded in my 2015 Camry for a new 2018 Camry. I love this model and the dealership sales and service have been fantastic. Jim helped me find the exact color I wanted inside and out. More

Great experience Purchased my 3rd Toyota from Lakewood, Jim O’Brien was the salesman , an honest and straightforward guy. He wanted to make a deal both of us could be Purchased my 3rd Toyota from Lakewood, Jim O’Brien was the salesman , an honest and straightforward guy. He wanted to make a deal both of us could be happy with! I was in the dealership less than 2hours. I would recommend Lakewood toyota to anyone. Ask for Jim O’Brien More

Knowledgeable, good service We effectively "walked in off the street" in search of a new Prius, as the battery in our 10-year-old Prius died at 214,000 miles. Bob was wonderful - We effectively "walked in off the street" in search of a new Prius, as the battery in our 10-year-old Prius died at 214,000 miles. Bob was wonderful -- helped us right away, knew all the Prius options, listened to our needs, and we walked out happy customers. More

Whar a pleasure to buy my car through them ! This is my second Toyota bought from this dealer,,,their service department is a pleasure, and the actual process of buying my car was as easy and rel This is my second Toyota bought from this dealer,,,their service department is a pleasure, and the actual process of buying my car was as easy and relaxed as having coffee with friends, I cannot speak more highly of them, from Alison who helped me set up an appointment to my salesperson, Bob Elwell, Many thanks for your professionalism !!! More

Morris County New Jersey..? That’s where I live, so there must be a reason I travel over an hour to Lakewood Toyota? It starts with management, from Matt Luzio, to Marc Fusco to That’s where I live, so there must be a reason I travel over an hour to Lakewood Toyota? It starts with management, from Matt Luzio, to Marc Fusco to my salesperson Bob, I keep coming back. 4 cars and counting. Service is great and most important, the team is genuine and care about customer satisfaction. 3 hours after I purchased my new Camry, I received a call from the GM asking if I was satisfied and if there was anything else Lakewood could do to have made my experience better? That in my opinion is something never experienced and I hope if you are reading this, you go and experience the Lakewood Toyota difference. More

I was treated like family by everyone In my 50 years of buying/leasing cars I have never encountered a more reputable and reliable dealership I plan to recommend them to everyone and wi In my 50 years of buying/leasing cars I have never encountered a more reputable and reliable dealership I plan to recommend them to everyone and will make this my first stop for future deals More

excellent very quick and friendly service. very knowledgeable and listens to the customer. Went in looking for a car, left with a fabulous car and deal! very quick and friendly service. very knowledgeable and listens to the customer. Went in looking for a car, left with a fabulous car and deal! More

Best car buying experience ever! I walked into the dealership, just to "look" at Toyotas, not intending to buy. I was expecting to be surrounded by vultures upon arrival. This dealers I walked into the dealership, just to "look" at Toyotas, not intending to buy. I was expecting to be surrounded by vultures upon arrival. This dealership was quite the opposite. They were warm, friendly, and I was able to just look around without feeling pressured. I was the one who asked to see a sales person, and from that moment on, Carter Nies made a believer out of me that car buying can be fun again! He was knowledgeable, helpful, caring, and most importantly, listened to MY needs and wants. I left that day with a 2018 Toyota Camry, practically in tears at the ease of this transaction. From the moment I walked in, till the time I left, everyone was so great, and highly recommmend Carter and the entire team at Toyota World of Lakewood!! More

Deceptive (See update below) I've never experienced a group of folks so deceptive. Not only did my salesman, Brandon, lie when he told me my mileage in my new c (See update below) I've never experienced a group of folks so deceptive. Not only did my salesman, Brandon, lie when he told me my mileage in my new car would outperform my 10 year old trade-in, when I tried to work with them to find another solution, all I got was "No" from Jean the customer service manager, and from Marc Fusco the General Manager (who never made himself available). My only goal was to find a positive outcome and get into a car that was the right car for me, and not the one I was pressured into buying with deceptive sales techniques. Now I am forced to lodge complaints with the NJ AG office and Ocean County Consumer protection and contact lawyers. WHY??!! Just do something to make it right. But they won't. Which is why YOU shouldn't buy a car here. 12/22/17 Several days after writing the above review, I received a call from Jean, the customer service manager. She was now willing to help me lease the vehicle, something they were unwilling to do when I came in person to try to find a solution. While we were negotiating a price, I was contacted by someone in the World Auto Group (I think they are essentially the parent company to Toyota World of Lakewood?). The gentleman that reached out to me was FANTASTIC. He seemed to understand my intentions were not to harm the dealership by off-loading a car they would lose tons of money on, but to get into a car that performed as expected. During our conversations, he even offered the option for me to lease another vehicle. That allowed us to go back to the drawing board. We chose the 2018 Camry Hybrid instead and I COULDN'T BE HAPPIER. During the lease signing, Marc Fusco was willing to cover some costs that were unexpected, which I really appreciated. They also honored the original price quoted for a remote starter that gave it to me for their cost. You will notice my review still shows 3 stars. That is because I am 100% certain that if I didn't get on the internet and write some bad reviews, I would not be in the position I am in now. And I just think it was bad business on the part of Toyota World to let it get this far. But in the end, I appreciate that they responded to my negative reviews and wanted to make this right, even if it was selfishly motivated. And I am very glad that World Auto Group was watching. My advice: Be prepared for pressure from the sales team to buy. Ignore that, TAKE YOUR TIME, and choose the right car for you. Don't stress about sales that might go away or limited time offers. Try to rent the car you want to buy for a week or two before you buy. If you go to Toyota World, ask for Chris DePena, who I believe is a good salesman and an honest guy. But know that if you have a problem, it will be out of his hands and you will be at the mercy of Toyota World management, which may or may not be a good thing. More