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Toyota of Ann Arbor
Ann Arbor, MI
50 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 18, 2023
Another seamless, transparent Service appt. @ Toyota of Ann Arbor. Brought in our Hybrid Corolla for the 30,000 maintenance the and Ethos Service Contract inspection. Our advisor Terence Cole @ Toyota of Ann Arbor. Brought in our Hybrid Corolla for the 30,000 maintenance the and Ethos Service Contract inspection. Our advisor Terence Cole did a great job checking us in and measuring our tire tread depth. Our Tech Harley O. Performed the 27 point inspections; tires, oil change, and cabin filters. Terence provided us full estimates - checklists and cost of consumables; up front. Fully satisfied customers here. They really do treat you like family here. More
by Dave F
Employees Worked With
Terence Cole and Harley O.
Helpful December 06, 2023
Love the 2021 Rav 4 I purchases, but disappointing overall experience due to feeling mislead about a few service contracts being rolled into financing which I learned a day later were non cancellable. overall experience due to feeling mislead about a few service contracts being rolled into financing which I learned a day later were non cancellable. The salesperson was cool, the paperwork and financing at the end not so much and I'm stuck with $2000 of extras I'll be paying interest on. Never going back More
by Patrick
Employees Worked With
Finance Dept
December 02, 2023
We called the dealer at opening time to confirm the availability of a certified Avalon Limited. They said that it was available, so we set up an appointment to go see it after work. We conveyed to the availability of a certified Avalon Limited. They said that it was available, so we set up an appointment to go see it after work. We conveyed to the sales rep that we lived 50 miles away so it would take us a while to get there. We drove over an hour, battling bad weather and rush hour traffic, only to be told that the car had sold earlier that day when we finally arrived. Instead, we were presented the opportunity to purchase an absolute base model with none of the features that we were looking for. How lovely. Honestly, watching paint dry would’ve been a better use of my Friday night. Needless to say, we prefer to do business with people that value transparency and their customers’ time. And yet… I feel the need to say it here. More
by Daniel
Employees Worked With
Other
November 08, 2023
I found that everyone I interacted with was courteous and efficient. They told me what to expect and the possible cost. The work was done promptly. efficient. They told me what to expect and the possible cost. The work was done promptly. More
by BSquared
Employees Worked With
David Clay
November 01, 2023
I worked with 2 people named Connor to make this happen. Both worked with me and made the deal happen. Highly recommended dealership and staff. Both worked with me and made the deal happen. Highly recommended dealership and staff. More
by nullobject001
Employees Worked With
Connor Lehn
October 26, 2023
By far the best dealership I have been to. Southeast Michigan is lucky to have it. From the moment I pulled into the service drive I was tread with respect and that my time was valuable. Do Southeast Michigan is lucky to have it. From the moment I pulled into the service drive I was tread with respect and that my time was valuable. Doug was incredibly efficient and the technician was also fast and thorough treating my car like it was his own. I will definitely be back More
by Jshelton1975
Employees Worked With
Doug Balogh , David Clay, Jeff Kessler, Joe Barba
