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Toyota of Ann Arbor

Ann Arbor, MI

Overview
Reviews
Vehicles
4.2
101 Reviews
How is Dunning Toyota different? We are family owned and operated and have been dedicated to becoming a contributing partner in and around the Ann Arbor area for over 50 years. Creating positive, lasting change has been fundamental to our mission and we've proudly done so in many ways. From helping local charities to reducing our carbon footprint, we are invested in this place we call home. Since opening our doors, Dunning Toyota has kept a firm commitment to our customers to provide an excellent experience whether they are buying, leasing or servicing their vehicle. Our driving force comes from our core values: Commitment, Integrity, Respect, Loyalty and Discipline. This is what the Dunning Difference is all about. As our customer, here are some wonderful conveniences you can enjoy when visiting our LEED certified store: • Car wash with any Service • Bigger Service Lanes • Expanded waiting area with comfortable seats, tables and free Wi-Fi • Complimentary coffee and other hot drinks • Free shuttle services available • Heated Delivery Area • An expanded, well lit, temperature controlled indoor showroom area for an easier and more pleasant shopping experience. ...Plus lots more. Come check us out!
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3745 Jackson Road

Ann Arbor, MI

48103

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Showing 101 reviews

November 08, 2024

Conor was a great sales rep, everyone involved was so nice. I was treated like a king! I would highly recommend Conor! More

by pgosur
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Khalil
Report | Print
Nov 11, 2024 -

Toyota of Ann Arbor responded

We're delighted to hear that Conor and the team at Toyota of Ann Arbor made you feel like royalty! Thanks for recommending us.

October 09, 2024

The service was done quickly and by using a dealer coupon, pricing was very reasonable. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
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Oct 09, 2024 -

Toyota of Ann Arbor responded

Thank you, Steve, for stopping by to leave Toyota of Ann Arbor a wonderful review!

October 08, 2024

We'll I was told I need to buy new tires We'll he said they were number 6 I just bought the car so you need to give me new tires if this is so and I need all new windshield wipers so you need to replace m More

by allansturtevant.1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
Report | Print
Oct 09, 2024 -

Toyota of Ann Arbor responded

Allan - Thank you for sharing your feedback with us. At Toyota of Ann Arbor, we aim to ensure all our customers are satisfied with their purchases. Please reach out directly so we can address your concerns about the tires and windshield wipers promptly! Best, David Clay - Service Manager - 734-997-7600 Ext 256

October 01, 2024

He accomplished what he planned to accomplish. He offered free car wash some other time as I needed to leave for an appointment. More

by My Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Service Department
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Oct 01, 2024 -

Toyota of Ann Arbor responded

Thank you for sharing your experience! We're glad to hear our team at Toyota of Ann Arbor was able to meet your needs and offer a free car wash. Until next time, drive safely!

September 24, 2024

Eric Liu takes excellent care of our 3 Toyotas. ..2012 Prius, 2016 RAV & 2012 Highlander. More

by jodolecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Liu, David Clay, Jeff Kessler, Joe Barba
Report | Print
Sep 24, 2024 -

Toyota of Ann Arbor responded

Thank you for reviewing Eric and Toyota of Ann Arbor! Safe travels in your vehicles!

August 22, 2024

Took our 4 runner in for service there ,This was the best experience I’ve ever had getting any vehicle service my Tech Douglas J Balogh was Great I would recommend anyone owning a Toyota to visit this 5 star More

by rickycompton27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
Report | Print
Aug 23, 2024 -

Toyota of Ann Arbor responded

Thanks for sharing your positive experience! We're delighted to hear that Douglas and the team at Toyota of Ann Arbor provided you with such exceptional service. We appreciate your recommendation and look forward to seeing you again in the future!

August 21, 2024

Friendly staff, clean facility, Dropped my car off for maintenance, and got a text 40 minutes later saying it was done! And no one tried to tell me I “needed” any extra repair/service. Grade: A+ More

by dianabanana50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I wish i could remember his name. He was great , David Clay
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Aug 22, 2024 -

Toyota of Ann Arbor responded

Thanks for the fantastic feedback, Diana! We're glad to hear our team at Toyota of Ann Arbor provided quick and honest service. We appreciate your support and look forward to serving you again!

August 19, 2024

Went for the 25,000 mile service on my 4Runner. They comped the alignment because the whole service took over 3 hours. Nice space to work inside while you wait for the job to be done. I appreciated More

by alberto.figueroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Aug 19, 2024 -

Toyota of Ann Arbor responded

Alberto, thanks for sharing your experience! We're glad to hear you found the waiting area comfortable and appreciated our service at Toyota of Ann Arbor. Safe travels in your 4Runner!

August 16, 2024

As usual the service at Toyota of Ann Arbor was excellent as usual. Very professional. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay, Jeff Kessler
Report | Print
Aug 16, 2024 -

Toyota of Ann Arbor responded

Pete, thanks for choosing Toyota of Ann Arbor! We are glad to hear that our team has provided excellent service. See you next time!

August 02, 2024

I’ve experienced being ignored shortly after er I purchase my current vehicle and my concern was never really addressed. Regarding a short in my sound speaker system. Still exists, but out of warrant More

by kcanham503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Aug 05, 2024 -

Toyota of Ann Arbor responded

Thank you for sharing your experience. We're sorry to hear about the issues with your sound system and any lack of follow-up from Toyota of Ann Arbor. Please reach out directly so we can try to assist further, even though it's out of warranty.

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