Toyota of Boerne

Dependable and courteous. Best dealership in San Antonio area. I highly recommend for service or sales. area. I highly recommend for service or sales. More

After 4 new vehicles, numerous customer referrals, and countless service visits (some quite expensive), I am DONE with this dealership. I would not recommend this place to anyone at this point. This revie countless service visits (some quite expensive), I am DONE with this dealership. I would not recommend this place to anyone at this point. This review is primarily focused on issues in the service/maintenance department, I always had a fairly good experience on the sales side, however, all the good long-term salesmen I used to know are long gone at this point. Almost every single time I come in for service, whether regular service intervals or to address a minor issue, there is always some kind of issue why they can’t do this or that. Always excuses. To top it off, every service advisor I’ve had for the past couple of years is either uninformed/untrained, abrasive or both. There is a near-total unwillingness to help, and it’s very obvious, which just makes the whole situation worse. Maybe it’s just my service advisor, but doubtful. Today pushed me over the edge. I called to schedule service for a regular oil change + tire rotation and then informed them about some popping coming from underneath the cab on my Tundra. I was told to bring it in first thing in the morning and they could look at everything. I am going on a road trip leaving this evening and wanted to get the regular service done and have the other issue looked at. Seemed pretty minor and something I’m certain is not uncommon on these trucks (my third Tundra). Immediately upon speaking with my service advisor I’m told that no diagnostics can be done without leaving the truck for 1-2 days. I was not informed about this when scheduling, otherwise, I would not have taken a day off to do any of this service and would have done everything after my trip when I could schedule accordingly. After explaining that I couldn’t leave my truck for 1-2 days, I was offered a loaner, except after asking for clarification, I was informed it was only a loaner for 24 hours, and then it would turn into a paid rental! I explained that I was just told it could be 1-2 days (or more), so why would you call it a loaner if I was expected to pay for the car. Are these people serious? Everything was met with a condescending blank stare and shrug. I also mentioned that this popping issue seemed to be a pretty well-known issue online, only to be met with, “you can’t trust anything online sir, I’ve never heard of this issue before”. Right, as if thousands of Tundra owners never had a similar issue or brought in a truck for this before. The general attitude of the people is the worst thing here, which is sad because it’s the easiest thing to get right. I’ve let a lot of issues slide over the years, but I just can’t take the treatment at this place anymore and I refuse to give them another penny. If this is how they treat a very loyal customer, it says a lot about the leadership/executive team and the expectations they set for their front-line staff. Just go to Cavender, which is where I’ll be going from now on, or xxxx, even Red McCombs would be better than this. I haven’t written a negative review for a company/brand in a LONG time, kudos to Toyota of Boerne for motivating me to do so. P.S. Don’t get me started about the total lemon of a 4Runner they sold to my parents and absolutely failed to take responsibility for. More excuses. This vehicle has spent more than half a year (6+ months) in the shop at this place over the past few years. Nearly 20 service appointments (if not more) to address significant issues with the vehicle, not related to general maintenance.

Do not shop/service here. Plain and simple. I feel sorry for the few good employees who work here, as I’m sure there are at least a couple. They must be totally kneecapped in their ability to provide real service to customers. More

You said you wold wash my car when I got it serviced. You did not did not More

Service advisor was great. Answered all my questions, and provided a rental car. Repair done quickly. Thank you. and provided a rental car. Repair done quickly. Thank you. More

I was told what service needed to be done and told how long it would take to complete the work. I was happy when it was finished a few hours earlier. long it would take to complete the work. I was happy when it was finished a few hours earlier. More

I got a great buy, Toyota of Boerne has an excellent service department, and a very comfortable waiting area. service department, and a very comfortable waiting area. More

This is the best place for car services. Wonderful people to greet and assist you. to greet and assist you. More

They were understanding and cooperative with what I was trying to get in purchasing a vehicle. And they were pretty fast with the whole process so it’s a good review trying to get in purchasing a vehicle. And they were pretty fast with the whole process so it’s a good review More

We’re able to troubleshoot my ac issues pretty quickly even though my vehicle is older. Appreciate the service and communication from Chris . Thank you even though my vehicle is older. Appreciate the service and communication from Chris . Thank you More

Had a very good day at your dealership yesterday Omar took care of me very well and worked with me in order to get me the best deal as possible on terminating my lease and putting me in a very economical took care of me very well and worked with me in order to get me the best deal as possible on terminating my lease and putting me in a very economically vehicle he is very customer oriented and I came away happy More