Toyota of Boerne

Great service but sales/admin in another world. We've been with TOB since they opened their doors. Service has always been great and can be trusted to do the right things. Last years we bought two We've been with TOB since they opened their doors. Service has always been great and can be trusted to do the right things. Last years we bought two 2015 Highlanders. The first one was absent the side and rear sensor alarms which TOB installed some aftermarket equipment. It didn't work, the system as installed would not alarm on any automobiles however it did alarm on PEOPLE walking on the sidewalks. We turned the car in for a 2015 Highlander Limited - much better. Our friends bought a new Avalon which we were to receive a $100 gift card. After several months of asking about it we were finally told to come by on a Friday to pick it up (after 4 months). When my wife arrived at TOB no one knew anything about it - I gave up. Also I had DV plates on my 2013 Highlander trade-in that were never removed and place on the new 2015 cars. I received several sets of new Texas plate in the mail which I had to turn in for refund to receive my DV plates. It took me 10 days and 4 trips to San Antonio to straighten in all out. While I've always had great service for my vehicles (6 Toyotas) something has gone haywire in the TOB front office. More

Great experience!!! We received exceptional customer service and were very pleased with our overall experience. After visiting other Toyota dealers in SA, Toyota of Boer We received exceptional customer service and were very pleased with our overall experience. After visiting other Toyota dealers in SA, Toyota of Boerne is definitely ahead of the game! Thanks! More

Exceptional satisfaction with a car salesman I was interested in buying a 2016 Prius 4 touring but none were available at the time. My salesman, LAWRENCE ROZACKYassured me that he would call if o I was interested in buying a 2016 Prius 4 touring but none were available at the time. My salesman, LAWRENCE ROZACKYassured me that he would call if one came in. It came in a month later,Mr. Rozackycalled me immediately, and now I own the new Prius. I don't ever recall getting that good customer service in my life-- and I'm 75 years old. He's the dude to see at Toyota of Boerne. Ernst from Spring Branch More

Outstanding Service by Outstanding People! 4/8/16 Sylvia was my Service Agent and took Outstanding care to see that my needs were satisfied; especially my radio which has issues receiving 4/8/16 Sylvia was my Service Agent and took Outstanding care to see that my needs were satisfied; especially my radio which has issues receiving my favorite AM Sports stations. Although I had tried twice before to get this issues solved, she took ownership of the issue, checked out the radio herself, And has ordered me a New Radio! Can't thank her enough and Is a Wonderful Ambassador for Toyota of Boerne! I could take my Tacoma to Anywhere in San Antonio, But It,s Outstanding Service which brings me back to Toyota of Boerne!!! Anthony More

Normal scheduled maintenance I took my truck in for service and was told it would be ready in 1.5 hours. It was done in 35 minutes and was washed. Great job! I took my truck in for service and was told it would be ready in 1.5 hours. It was done in 35 minutes and was washed. Great job! More

Love my new Scion! I worked with Perla and she really took care of me! I was in desperate need of a reliable car with low monthly payments and she worked with her manage I worked with Perla and she really took care of me! I was in desperate need of a reliable car with low monthly payments and she worked with her manager to get the car I wanted within my budget. I'm so happy with my purchase. More

Maintenance 10k Had appt Saturday at 2pm came early -11:30-planning to drop off and come back assuming ready by 4pm ..Nope told me to pu by 230..I was at counter at 2 Had appt Saturday at 2pm came early -11:30-planning to drop off and come back assuming ready by 4pm ..Nope told me to pu by 230..I was at counter at 2:30 and they were done! I may be expecting to much because of my experiences of their excellent service but would of loved a quick vacuum along with the already included wash :0) see ya in another 10k miles! Thank you Boerne Team. More

Good experience Advisor was friendly and knowledgable and work order completed as promised. I mentioned a recall and advisor said replacement part in stock. Free repl Advisor was friendly and knowledgable and work order completed as promised. I mentioned a recall and advisor said replacement part in stock. Free replacement was completed. They also completed mileage service recommendations. More

Great sales and service This is the most amazing dealership I have ever been in. I have been there for sales and service. They try really hard to make you comfortable while This is the most amazing dealership I have ever been in. I have been there for sales and service. They try really hard to make you comfortable while you wait for your service to be completed. Lawrence Rozacky was a very kind and knowledgeable salesperson. I would recommend him to all of my friends. More

My Toyota of Boerne service experience I just wanted to thank the service department team for the efficient and effective service I received. They got my car in and then quickly out while I just wanted to thank the service department team for the efficient and effective service I received. They got my car in and then quickly out while they interacted with me in a very courteous and professional manner. More